Worst Service!

Our experience at SEAT restaurant was incredibly disappointing. We brought our twin daughters there to celebrate their 16th birthday, but aside from the enjoyable live music, the service was abysmal. It took nearly two hours for our food to arrive, and 30 minutes for our drinks. Even a simple kiddie meal of a burger and fries took two hours to be served. Despite repeated inquiries about our orders, we received no satisfactory explanations. Eventually, after several other tables who arrived after us had already finished their meals and left, we were so desperate that we considered buying takeaway for our youngest daughter who was starving. The managers were unhelpful, dismissive, and even sarcastic when I tried to convey our frustrations. They made empty promises to address the situation and offered nothing but excuses. They even tried to blame our poor waiter, who seemed overwhelmed and inexperienced. The food was average at best and overpriced for what we received. We will not be returning to SEAT restaurant, and it is clear that they have no concern for customer satisfaction. Our party was only six people, but we were treated with complete disregard.