1 reviews | Active since Member
I am writing to formally raise a complaint regarding a lounge suite sold by Secret Box Furniture through the Makro online marketplace. After waiting two months for delivery, the product that arrived does not resemble the item advertised on the Makro website. The quality appears extremely poor and the stool feet were already worn, which raises concerns that the product may have been previously returned or handled. I documented the condition of the product immediately upon delivery by taking timestamped photographs and confirming the delivery time through CCTV footage. Under the provisions of the Consumer Protection Act, consumers are entitled to receive goods that: Match their advertised description Are of good quality Are free from defects Are suitable for their intended purpose The product delivered clearly does not meet these requirements. I request that Secret Box Furniture work with Makro to ensure that this matter is resolved promptly and that the misrepresented product listing is investigated.