Secret Skin - No skin care knowledge

A few months ago I purchased the ordinary products from secret skin after seeing it on social media. I went online to secret skin website and ordered. Once I received the items, i realized there was no real instructions on how to use products. I contacted the consultant and sent her a list of items i purchased from secret skin website. She then provided me a routine to follow. After using the products for a few weeks it was evident that it wasn't working and I stopped. But 2 weeks into my purchase i used the peel and it caused awful burning and ugly feel. I tried again after a few weeks and the same burn.... I reported it to secret skin and the feedback is I was using the product wrong and now im told that maybe the product was not meant for me. Such a big joke and waste of money. Unprofessional service considering i was following a routine provided.