Extremely bad service

Extremely bad service. Waited one month, allegedly for parts to arrive. When my insurance company followed up they said I can bring my vehicle, and it will take 7 working days to finish as all the parts are there. After 5 working days I received the first update, started with panelbeating? Wat did they do the previous 4 working days with my vehicle? After 7 days prepped for primer, After 9 working days, in final painting, And then nothing more. No feed back, no collecting. Every day in that workshop cost me money, as I have a car from AVIs. They hardly ever answer the phones.