Horrible and Detrimental Client Service

Sectri Auto Body has had my vehicle with them for 65 days now and it is still with them. Firstly, in the first few weeks after the insurance approved my claim, they kept giving me updates about waiting for insurance approval for additional parts. After a week from that feedback back I called the insurance (because I know it doesn’t take that long to get an approval with them) and they informed me that they only received request for additional parts approval in the morning of the day I called and approved the same day (brutal dishonesty from Sectri Auto Body). Sectri Auto Boby continued giving me contradictory updates until it made no sense anymore. I still exercised my patience while I could clearly see that I was being **** to. Today (which is the 65th day) I called them three times and in all instances, I am being promised a callback which never happens. This is a clear indication that they do not give a damn about the inconvenience of me not having a car and it dragged so long that it affected my livelihood very badly. And still they just do not care. On Wednesday the 14th August, they gave me an update with an estimation to complete by Friday the 16th August. Today is the 26th of August. I have lost all opportunities of maintaining my livelihood because I can no longer keep my appointments which means I cannot do my job anymore. Even worse, I already have 3 appointments I will have to cancel this week, which is basically a final nail to my coffin in terms of my line of work. I will still also take the insurance company into task to ensure they end the relationship with Sectri Auto Body and I will definitely explore all means in the industry to ensure that happens (since I am a leader in the insurance industry myself by the way). This is a VW brand vehicle and parts can never be an excuse for such length of time for VW brand that is so well established in South Africa. I will be continuing with the reviews until I have my vehicle back. Enough is enough!