BN
Benni N
Active since Aug 2015
10
Reviews
0
Industries
Reviews
10 reviews3 months ago
Horrible client service with ************ operational processes.
I would like to express my utmost dissatisfaction with regards to the service provided by the staff of Beekman Managed Portfolio. After being invited to attend a presentation I got interested in buying one of their property investment products, and I was made to pay a deposit of R36 600 at application stage (which was the first redflag because application was not even submitted yet). They worked on the same application for three months, and made me submit bank statements 3 times in those three months, since it became a requirement for me to do as each month ends. Eventually they did not approve my application (and I am glad they did not). However, the agent then said I could not even get my deposit back. But I ignored that because I am not stupid and reached out to their head office to request for my money back. Firstly, they acknowledged my case and went and engaged the agent that had dealt with me at sales stage, who then **** to them and said we were considering an alternative product. They bought into that nonsense without checking with me until I made a follow up about 2 weeks later, where they then confirmed that they were under the impression that I am considering another product which meant I did not need my money back. I then assured them I never had any consideration of anything and was only expecting my money back, which they then made me put it in writing so that they push for the processing of my refund. Few days later, they sent a refund form which I filled and sent back and they made a commitment that I would have my money in my account by the 15th December 2025. Which did not happen, and on the 22nd December I called for a follow up and I was then told that it is with Finance department, who closed for the holidays. Which was really an insult to me because I had gotten the 15th as a deadline from them. On the 12th January 2026, I called again for a follow up and I was told that the account department (which I assume is the Finance department I was told about in December 22nd) had a backlog so they are yet to process my refund so I have to wait for the rest of the week, which ends on the 16th January 2026. When I requested to speak to the senior, the consultant (Princess) told me that protocol does not allow that and they can only ask them to call me back. Protocol! So they have protocol I have to respect while they could not meet their own SLA they had given me of the 15th December 2025. It’s just disgusting that there is even that audacity of telling me about protocol while clearly they can’t even follow their own policies themselves (SLA was breached). I therefore want to alert potential clients of what they would susceptible to if they opt for any business with these guys. Absolute abomination!!
56 replies
20 months ago
Bad Partnership with Sectri Auto Body in Secunda - It should be ended.
I would like to request that you end the relationship with Sectri Auto Boby in Secunda. My experience with them is as per bolow review that I have already submitted. Please read below: "Sectri Auto Body has had my vehicle with them for 65 days now and it is still with them. Firstly, in the first few weeks after the insurance approved my claim, they kept giving me updates about waiting for insurance approval for additional parts. After a week from that feedback back I called the insurance (because I know it doesn’t take that long to get an approval with them) and they informed me that they only received request for additional parts approval in the morning of the day I called and approved the same day (brutal dishonesty from Sectri Auto Body). Sectri Auto Boby continued giving me contradictory updates until it made no sense anymore. I still exercised my patience while I could clearly see that I was being **** to. Today (which is the 65th day) I called them three times and in all instances, I am being promised a call back which never happens. This is a clear indication that they do not give a damn about the inconvenience of me not having a car and it dragged so long that it affected my livelihood very badly. And still they just do not care. On Wednesday the 14th August, they gave me an update with an estimation to complete by Friday the 16th August. Today is the 26th of August. I have lost all opportunities of maintaining my livelihood because I can no longer keep my appointments which means I cannot do my job anymore. Even worse, I already have 3 appointments I will have to cancel this week, which is basically a final nail to my coffin in terms of my line of work. I will still also take the insurance company into task to ensure they end the relationship with Sectri Auto Body and I will definitely explore all means in the industry to ensure that happens (since I am a leader in the insurance industry myself by the way). This is a VW brand vehicle and parts can never be an excuse for such length of time for VW brand that is so well established in South Africa. I will be continuing with the reviews until I have my vehicle back. Enough is enough!"
53 replies
20 months ago
Horrible and Detrimental Client Service
Sectri Auto Body has had my vehicle with them for 65 days now and it is still with them. Firstly, in the first few weeks after the insurance approved my claim, they kept giving me updates about waiting for insurance approval for additional parts. After a week from that feedback back I called the insurance (because I know it doesn’t take that long to get an approval with them) and they informed me that they only received request for additional parts approval in the morning of the day I called and approved the same day (brutal dishonesty from Sectri Auto Body). Sectri Auto Boby continued giving me contradictory updates until it made no sense anymore. I still exercised my patience while I could clearly see that I was being **** to. Today (which is the 65th day) I called them three times and in all instances, I am being promised a callback which never happens. This is a clear indication that they do not give a damn about the inconvenience of me not having a car and it dragged so long that it affected my livelihood very badly. And still they just do not care. On Wednesday the 14th August, they gave me an update with an estimation to complete by Friday the 16th August. Today is the 26th of August. I have lost all opportunities of maintaining my livelihood because I can no longer keep my appointments which means I cannot do my job anymore. Even worse, I already have 3 appointments I will have to cancel this week, which is basically a final nail to my coffin in terms of my line of work. I will still also take the insurance company into task to ensure they end the relationship with Sectri Auto Body and I will definitely explore all means in the industry to ensure that happens (since I am a leader in the insurance industry myself by the way). This is a VW brand vehicle and parts can never be an excuse for such length of time for VW brand that is so well established in South Africa. I will be continuing with the reviews until I have my vehicle back. Enough is enough!
0 replies
51 months ago
Fraudulent Sales by the Wesbank Consultants and Poor customer service in resolving.
On the 22nd December 2021, I was sold a Vehicle Maintenance top-up plan which was loaded on my Wesbank account on the same day which took my balance up by -R20 444,20 (-R5666-70 and R-14 777,50). On the 3rd January 2022 (which is my birthday by the way) Wesbank decided to duplicate the maintenance plan and added another one on my Wesbank account which took the balance up again by -R20 364,64 (-R5 587,14 and -R14 777,50). I reported the issue on the 13 Jan 2022 after I viewed my account transactions. On the 25 Jan 2022 Wesbank reversed a portion of the duplicate which is R14 777-50 but did not reversed the -R5 587,14 that was also added when they duplicated the plan. The worst surprise is also that after all these transactions they again added another Vehicle Maintenance plan of -R14 883-97 on the 25 Jan 2022 which again takes up my negative balance. And this is an issue that was supposed to be resolved within 24hrs according to both Fizo and Malesela who are the consultants I spoke to about this problem. I am so ****ed because they also say I cannot speak directly to the people that are responsible for solving this problem, which I think was going to help with the understanding because clearly my issue is not understood by the people that are supposed to convey the message. At this point this has not been resolved. And I am still waiting to hear what the resolution is about the fraudulent sale by whoever added the 2nd and the 3rd VAP because this is plain fraud to me. I encourage all Wesbank clients to watch their vehicle finance accounts for fraudulent transactions.
106 replies
76 months ago
Fraudulent Accounts in my name!!!
I recently found out that fraudulent credit accounts were opened under my name with both Truworths and Identity. These accounts were opened early September 2019 and used to maximum credit limits. My issue is that I never opened an account with either Truworths or Identity, and I am now a victim of fraud. How does Truworths verify identity of new applicant if we are all at such a risk of identity fraud. Shouldn't it be that the original ID should be submitted? Now after I submitted the documents requested by Truworths for investigation on 6 Jan 2020, no one seem to attend my issue since I haven't even received any feedback. Does Truworths even understand how this has already affected me with the drop of my credit score from 670 to 445?!!
122 replies
125 months ago
No service!
I requested assistance with the Transaction Portal. My first call was early December last year and I was told that someone was going to call me back but it never happened. Then I call again on the 14 January 2016 and spoke to a consultant who made me wait for 5 minutes and when she comes back she asks one question and when I respond to it she also makes me hold for another 5 minutes and drops my call. <br> <br> How on earth would we deal with such people and what does a person need to do to get assistance when they need it???
0 replies
125 months ago
Mysterious Billing on my Top-up accounts
I am really angry now because I received a letter about an outstanding amount of R 494.39, which I don't understand how I accumulated. I spoke to someone at MTN about this two weeks back, who said that it was going to be investigated and I still have not got any response in that regard. If don't understand if it's MTN's way of raising the money for the fine in Nigeria but it is really frustrating. <br> <br> I have two contracts with MTN. One of R199 per month and the other one of R350 per month. Which means I have to pay R549.00 per month. These are top-up accounts so they cannot accumulate a mysterious bill that I am being told about. I was told that money was charged for data, which does not make sense because I use my contract data and when finished, I top up. <br> <br>
53 replies
128 months ago
Suspension of my service before payment date
I am super angry. When I took a contract with MTN, I chose to pay on monthly basis on the 25th. Now my service is suspended and when I ask why, I'm told I was supposed to pay on the 15th, which is all flipping new to me. I chose to pay on the 25th for a reason and I don't understand where MTN gets the right to change my contract without even talking to me. They also added this flipping itemised billing shit just to charge me more. Have I ever asked for that crap????. I use my phone and I know all the people I call. <br> <br> Now this lady tells me with attitude that the only thing she can do for me is making an arrangement for this month. like seriously, AN ARRANGEMENT. I can only pay on the 25th EVERY MONTH and if that is not possible then it means MTN has breached our contract. I made the flipping EFT now (even though my payment date is still in future) but I will not do that every month. I CANNOT PAY ON THE 15TH, I never did and never will.
75 replies
128 months ago
BAD SERVICE AND HORRIBLE ATTITUDE, TOTAL RIP OFF
After being unemployed for about 8 months, it was no longer possible to pay for tracking my car (hence I could not even afford to use the car anymore). I explained my problem but instead of helping me with some sort of arrangements she gave me this response and I quote <br> <br> \Cartrack is running a business
75 replies
130 months ago
No Delivery for Online Purchased Product
I placed and order and paid for a body building product and it was never delivered. I made a number of follow ups and got excuses until no response was done any more. People should refrain from purchasing from Nutra Pump to avoid loosing money over false promises.
0 replies
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2 Star
6 (60%)
1 Star
4 (40%)