Keys ******

On June 18, 2024, my vehicle was towed to SECTRI Autobody following an accident. Since that date, I have encountered numerous issues:

Inconsistent Communication: After the insurance approval for the panel beating job, I received conflicting updates about the status of my vehicle. One day I was informed that the car was in the final stages of assembly, only to be told the next day that it was not yet finished. Subsequent messages suggested additional issues, such as the need for a wheel alignment, which contradicted earlier updates.

Theft of Car Keys: On August 12, 2024, I was notified that a hired employee had ****** my car keys and subsequently disappeared. This incident raised concerns about the security and key control procedures at SECTRI.

Unresolved Issues and Lack of Courtesy Car: On August 16, 2024, I visited SECTRI and discovered that my car was still disassembled, with the right fender missing. I was assured that the issue would be addressed, but as of August 23, 2024, I still had not received a courtesy car. My work schedule requires reliable transportation, and I have struggled with the lack of a vehicle.

Additional Delays: On August 26, 2024, I was informed that the courtesy car, which was supposed to be provided, was involved in an accident and that the investigation into my ****** keys was still ongoing.

Given these issues, I request that my insurance reconsider its association with SECTRI Autobody. The delays, security lapses, and inconsistent communication have been highly frustrating and inconvenient.

I appreciate your attention to this matter and look forward to a resolution.