Secubond worst customer service ever

I am first time house buyer, I approached bond originator in order for them to help me with finding the best bond offer from the banks. Honestly this was the worst mistake I have ever done

I have been communicating with one of the people from secubond, honestly I regret ever lodging an application with them, one of the consultant named Natasha she makes me feel small, am in the call with her, next thing there is another person talking to me, she just leave me there, her advices doesn't even help, she doesn't listen to me, it's like she undermines, she belittles me

Worse part it's already too late for to cancel my application and go to the bank myself, because my application will clash with each other.

If your consultants don't have energy to serve people like me, state so in your website honestly, a process of a buying is a huge step and tiring too, with consultants like Natasha it has just become a nightmare.