INADEQUATE SERVICE DELIVERY

Following a delay from my insurance with sending the authorization code to the panelbeaters, Secunda Panlebeaters showed dedication and persistent to resolving my vehicle damage. The courtesy vehicle provided by my insurer was extended due to the delay and the panelbeaters were aware of the fact. After an extension there was reasonably no further assistance regarding the courtesy vehicle that could be expected from the insurer as per contractual agreement. The panelbeater's receptionist advised (on the 11th of August 2017) that the parts for my vehicle would be arriving on that day and I were to expect my vehicle back the following week. That never happened. My courtesy eventually expired on the 28th of August resulting in me having to personally rent a vehicle which is a financial inconvenience. Till today September 2nd I do not have my vehicle back when last Friday (August 25th) I was assured that the now final parts (previously unmentioned) would be arriving on that day and I should have my vehicle back on Monday (28th August) earliest.

The business has electricity problems due to municipality, valid, but nothing has been done to carry out an alternative plan to resolve the issue despite me stressing the costs inconvenience of renting a vehicle in my own capacity. Furthermore, the receptionist is my point of contact. One would expect management to contact customers and/or even the engineer or mechanic with details of the issue at hand.

I am thoroughly disappointed in the service and actually demand some financial reimbur*****t for the delay (be it or not their fault that they are without power). I'm paying ridiculous amounts to the rental company which I have not budgeted for nor can afford and all for lack of contingency planning. Why does the business not have backup power sources e.g. a generator if they are going to be on a major insurer's such as Outsurances' vendor list? Incompetency.