Active since Jun 2017
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9 reviews51 months ago
Eastvaal Michelle Needs Firing
Here we go again! Months into purchasing a pre-owned Mazda 3 from this pathetic dealership and only having driven it for two of those months as it's been sitting at the dealership due to the multiple issues that the vehicle was delivered with despite the initial agreement on the R200 000 price tag only if they fix some dents and other cosmetic issues. These were never fixed as stated in my last couple of reviews about this very matter. The vehicle was finally collected on December 13th, 2021 and I was handed a Picanto as a courtesy car. I had to painfully request updates from Christiaan Pretorius during that whole time. Christiaan went on to leave the dealership and handover the damage to Chantelle who's been doing her best to patch the holes in this botched transaction. Today I received the vehicle back after numerous calls with Chantelle regarding getting the vehicle back. I specifically stated a couple of times on our phonecalls that she ensures everything is done correctly and not rush the job, also stating that all I request is that she communicates as needed and manages expectations but not to rush in order to avoid further conflict. The car arrived with less than half of the issues resolved. Issues I stated in detail via email and discussed Via phonecall the issues again with the dealership for clarity. Even worse the car's interior was beyond filthy, the seats look like they were removed and placed in a dusty warehouse this whole month and a half they've had the car. Not forgetting that initially I had to pay for my own valet after they delivered the car dirty and smelling of dog poo. I was promised a reimbur*****t for that valet, of which I sent a receipt of payment to the dealership and three months later still not refunded, today the car's interior is worse than before. The dealership goes on to claim that they thought I desperately needed my car and Chantelle and Michelle confess to not having checked the car before it left the dealership today. I insisted over the phone that the driver Victor Sibanyoni returns the car and they fix everything as agreed on. Michelle, the manager, proceeds to commit to picking up the vehicle again on Friday , Jan 28th, 2022 to fix the issues. Rightfully so I mistrust the commitment after previous conflicts. She insists it'll be in writing. When I refuse - saying the dealership has never honoured anything in writing, she loses her temper, shouts at me over the phone, threatening to send another driver to pick up both cars and cancel the deal and leave me with my issues - she says. She goes on to lie that the courtesy car has been sold and they need it urgently. When I tell her that that's not my problem she screams even louder telling me my car is not their problem too and in fact she's definitely canceling the sale. She rudely hangs up while I'm talking to her with valid concerns based on past experience with the dealership. I sent my sister to the dealership seeing that she's closer in proximity to them. Chantelle confesses to her that they actually do not have a courtesy car for me on Friday which tells me that they lied as I suspected. To recap, the initial salesman, Sonnyboy, lost his job to this deal. He resigned due to mistreatment and frustration and was told to leave immediately when he had asked to serve his 30 day notice. Above all that, management withheld 3 month's worth of his monthly Spar voucher incentives (approx. R6000) and told him he will only receive them once he gets me to delete my Hello Peter reviews. I never deleted them and he still hasn't received his vouchers, I believe. Worst of all, his white manager, Christiaan never suffered the same consequences. Typical! Other staff members who have decided to disclose information to me, further informed me that actually my car keys were lost for some time in December and that might be why it took so long to fix issues and, once I started asking for updates they rushed the job after all the time lost when the keys were lost. This was never communicated to me and is only being revealed because Michelle has a toxic and abusive relationship with her colleagues that they go behind her back to customers. That's how unprofessional this woman is. Michelle went on to threaten that she can do whatever she wants to do with "her car" that I am paying the bank for. Even the legal knowledge is lacking clearly. I want this car collected and returned to me by Monday Jan 31st, 2022 and Michelle face a disciplinary hearing or I will deal with her myself for her rudeness.
106 replies
83 months ago
DPD A FRAUD
This company appears to be a fraud that fails to meet their business objective. My parcel was supposedly out for delivery over a week ago, they claimed no one was home to receive the parcel, they claim they tried the following day too which is absolutely untrue. Later on the status on my parcel was a claim that the address was invalid ( another false statement because a week earlier they delivered one part of the parcel to my doorstep). The number they provide in the SMS they send does not exist and when one finally finds a number that does work, they give you an option to be put through to an English speaking consultant (another false statement as no one speaks English at the customer service call centre). They rotate you amongst themselves hoping you'll stop calling. Emails are not responded to apart from a useless automated response. I made it a point that I confirm my address on the email and also went on to request a new delivery date which never happened and again they lied saying no one was home. I've read endless reviews on their service and many people have had horrific experiences with this company. I will not stop confronting them until they deliver my parcel. In fact by the look of things this company is poorly ran and should be shut down.
0 replies
93 months ago
RUDE AND UNPROFESSIONAL
I find the service at the embassy unhelpful and discriminatory as when one calls in the same day the feedback can be vary about the same passport. This is becoming unacceptable and unprofessional as whomever is spoken to on the phone is visibly rude and impatient. Showing no care and respect for the caller. At some point one caller was rudely told to physically come to the embassy, not taking into consideration their current location. That alone is not reasonable as one is expected to make phone calls or email about visa status. Unacceptable. Out of the two employees one is fairly new at the job and therefore unhelpful. The Hungarian employee at the front desk is knowledgeable but definitely rude to customers, impatient and unhelpful. My application and appointment was 30 days ago (limited time) and yet no one can give me a a tracking of my passport.
0 replies
105 months ago
ITEMS NOT DELIVERED
Purchased clothing items from the app early August, usually the pargo delivery option is available and very reliable, however, on this day the option was not available -as a result I selected the Post Office option as the sale was ending on that day on a specific time and I wanted to proceed with the purchase for obvious reasons. A month later, I still have not received my items nor can track them although the due amount was deducted from my cheque account. Their partner's parcel tracking website is a digital billboard with scams popping up every second. Either pay me back my money or redeliver the items to my door as the app was malfunctioning and tracking systems are mediocre.
61 replies
105 months ago
INADEQUATE SERVICE DELIVERY
Following a delay from my insurance with sending the authorization code to the panelbeaters, Secunda Panlebeaters showed dedication and persistent to resolving my vehicle damage. The courtesy vehicle provided by my insurer was extended due to the delay and the panelbeaters were aware of the fact. After an extension there was reasonably no further assistance regarding the courtesy vehicle that could be expected from the insurer as per contractual agreement. The panelbeater's receptionist advised (on the 11th of August 2017) that the parts for my vehicle would be arriving on that day and I were to expect my vehicle back the following week. That never happened. My courtesy eventually expired on the 28th of August resulting in me having to personally rent a vehicle which is a financial inconvenience. Till today September 2nd I do not have my vehicle back when last Friday (August 25th) I was assured that the now final parts (previously unmentioned) would be arriving on that day and I should have my vehicle back on Monday (28th August) earliest. The business has electricity problems due to municipality, valid, but nothing has been done to carry out an alternative plan to resolve the issue despite me stressing the costs inconvenience of renting a vehicle in my own capacity. Furthermore, the receptionist is my point of contact. One would expect management to contact customers and/or even the engineer or mechanic with details of the issue at hand. I am thoroughly disappointed in the service and actually demand some financial reimbur*****t for the delay (be it or not their fault that they are without power). I'm paying ridiculous amounts to the rental company which I have not budgeted for nor can afford and all for lack of contingency planning. Why does the business not have backup power sources e.g. a generator if they are going to be on a major insurer's such as Outsurances' vendor list? Incompetency.
0 replies
105 months ago
Delayed Processing Leading to Courtesy Car Taken Away
On the 14th of July 2017, I found myself in an unfortunate situation as I accidentally damaged my vehicle. Called my insurance and they reacted immediately (as expected). The vehicle was collected and assessed by the Monday and the claim was approved by Tuesday the 19th of July 2017. Happiness. I was called by my consultant informing me of the progress and that the vehicle would be collected by the panelbeater the following day for repairs. On the 31st of July, after not having heard a word from the panelbeaters or my insurance I ask for a progress update. It appeared that the consultant was under the impression that the vehicle was collected by the panelbeater as she immediately replied that she'd contact the panelbeaters and get a progress update from them - only to discover that the authorisation code was never sent to the panelbeater hence the car still not collected and repairs had not started. The insurance company never bothered to explain to me why it took over two weeks for authorisation to be given on an approved claim. The panelbeater only collected the vehicle on Monday the 8th of August. At that time I only had a week remaining on my courtesy vehicle and unidentified damages were discovered on my vehicle leading to the ordering of parts which will arrive at an unconfirmed date as Suzuki parts apparently take a while (according to the panelbeater) To worsen the situation Outsurance unilaterally decide to extend my courtesy vehicle rental by only 4 days meanwhile the approval of additional parts occurred on the 14th of August....a month later. One would assume it would be logical and fair to the party that is not at fault to extend the rental by an equal period to the unexplained delay. Tomorrow, August 18th, I'm expected to return the vehicle to Avis, as till now (August 17th, 23h00) I have not gotten a response on an extension from Outsurance. I'm completely disappointed since as a client all that needed to be done was done on my end and timeously. And when one pays for insurance one pays for some financial convenience at an inconvenient time. That financial convenience is to disappear by tomorrow as I'm obviously expected to personally rent a vehicle indefinitely till such a time that the vehicle is repaired. It's funny because all premiums an ordinary client would pay in a lifetime outweigh the cost of convenience provided by the insurer especially when the fault is on their side.
0 replies
105 months ago
Delayed Processing Leading to Courtesy Car Taken Away
On the 14th of July 2017, I found myself in an unfortunate situation as I accidentally damaged my vehicle. Called my insurance and they reacted immediately (as expected). The vehicle was collected and assessed by the Monday and the claim was approved by Tuesday the 19th of July 2017. Happiness. I was called by my consultant informing me of the progress and that the vehicle would be collected by the panelbeater the following day for repairs. On the 31st of July, after not having heard a word from the panelbeaters or my insurance I ask for a progress update. It appeared that the consultant was under the impression that the vehicle was collected by the panelbeater as she immediately replied that she'd contact the panelbeaters and get a progress update from them - only to discover that the authorisation code was never sent to the panelbeater hence the car still not collected and repairs had not started. The insurance company never bothered to explain to me why it took over two weeks for authorisation to be given on an approved claim. The panelbeater only collected the vehicle on Monday the 8th of August. At that time I only had a week remaining on my courtesy vehicle and unidentified damages were discovered on my vehicle leading to the ordering of parts which will arrive at an unconfirmed date as Suzuki parts apparently take a while (according to the panelbeater) To worsen the situation Outsurance unilaterally decide to extend my courtesy vehicle rental by only 4 days meanwhile the approval of additional parts occurred on the 14th of August....a month later. One would assume it would be logical and fair to the party that is not at fault to extend the rental by an equal period to the unexplained delay. Tomorrow, August 18th, I'm expected to return the vehicle to Avis, as till now (August 17th, 23h00) I have not gotten a response on an extension from Outsurance. I'm completely disappointed since as a client all that needed to be done was done on my end and timeously. And when one pays for insurance one pays for some financial convenience at an inconvenient time. That financial convenience is to disappear by tomorrow as I'm obviously expected to personally rent a vehicle indefinitely till such a time that the vehicle is repaired. It's funny because all premiums an ordinary client would pay in a lifetime outweigh the cost of convenience provided by the insurer especially when the fault is on their side.
183 replies
107 months ago
SOLD MALFUNCTIONING BIKE
<p>April 2016 I bought a pre-owned superbike (Suzuki GSXR750 - 2008 model) from Bikeshop Bokshop. The bike was in what seemed like mint condition with just 3000-odd km on the clock. Not even a year later the battery gave in - I replaced it but then the entire system failed immediately. A diagnosis was not found by any mechanic so I decided to return the bike to Bikeshop Boksburg, it was kept with them for about 4 months (From January 2017) during which time they had attributed the issue to the computer box.</p> <p> </p> <p>Nonetheless, the computer box was replaced but my new battery had been replaced with an older one, this was rectified once brought up (but isn't that fraudulent?)</p> <p>The bike was taken home shortly after it was assessed and ridden around the block and payment made. Once the bike arrived back in Witbank (on the same day), the system failed again and it wouldn't start at all again. </p> <p> </p> <p>The bike has been returned back to the shop, it has been about 5 weeks and still no success or confidence in the diagnosis.</p> <p> </p> <p>The main suspension at this point, as most could wonder, is why the bike was in such (seemingly) good condition to begin with, could it be that it had a factory fault and the previous owner encountered similar issues which had the bike spending most of its lifetime at the mechanic's than in use by the owner? Why was I not given the bike's history even when requested or even a service record? Did Bikeshop know about the issues and sold it regardless just to get it off their floor? Were they the sellers of the bike when it was first bought? Why was my warranty just for a month on a vehicle?</p> <p> </p> <p>Lastly I'm now told that there could be charges to fixing the bike again despite them having sold the bike to me and "temporarily "repairing it? </p>
56 replies
108 months ago
IMMEDIATE PAYMENT - DELIVERY UNCERTAIN
<p>Bought a bed and occasional chair on the April, 8th 2017. The saleswoman guaranteed a 4-5 week dellivery. It's the 2nd of June 2017 and I still don't have my furniture which I paid for upfront in cash on the day of purchase. </p>
56 replies
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