Securelink Internet Service Provider

I'm a resident in Riverglades Estate in Jukskei Park.

I joined Securelink just over a year ago as they were the only fibre ISP provider in the estate.

My soul purpose for upgrading to fibre was to enjoy a better online ps4 gaming. My service was upgraded from a 4 mgb adsl line to a 20 mgb fiber line.

For the first four months I had an excellent experience and I could tell that having a fibre link made all the difference. Regrettably my service has been dreadful and I hardly get the same gaming speed now as before, and even worse than my 4 mgb adsl line.

I've been talking to Securelink now for the last 6 months regarding this matter and all they can tell me is to do a speed test on my laptop (which according to them is the true performance indicator of my line speed) and not to use my ps4 to do a speed test.

However, I keep on telling them that it use to work fine and now it barely works at all. I suspect that they are blocking port or throttling my service (something which they have denied).

The fact of the matter is that I'm almost paying a R1000 for a service that barely delivers on it's service.

I'm tired of complaining to their service team as they are pretty much as effective as a drunk trying to walk a straight line.

I hope that this post will reach their management team and that they'll take the time to actually "fix" my problem instead of just "looking into it".

Kind Regards,