BATTERY WATCH RIP OFF AND BAD ATTITUDE BY SALES STAFF

Last week my husband purchased 2 watch batteries from Security Shop at Clearwater Mall. When he tried to place them into his watches they were obviously flat. The battery types 346 Rayovac and 394 Ranata. When he returned to Carl at the store the batteries were tested and found to have a charge. My husband returned with the watch and his tester and proved that there was no charge in the batteries. The Manager tried to listen to a tick in one of the quartz watches, which is clearly ignorance, as a quartz watch does not tick and never will. Only mechanical watches tick. However Carl claimed he would send the batteries back to Carter, their supplier, to have them check the batteries. This was done and Carl called my husband to tell him the watches had been returned. When my husband arrived he found that the battery had been dented and according to Carl, this is how they test batteries at carter. They arranged that a sales rep would be called back to meet and discuss the issue with mu husband. To date they never contacted my husband and he had to call the store today himself. He was told that it takes time to organise the rep to come and collect the batteries and this takes tremendous emails back and forth etc. etc. My husband lost his patience and told Carl he would collect his batteries, which he has done. I queried with one of the sales persons today at the store if he knew about Hello Peter, to which he eagerly and positively acknowledged. Since last month the price of the batteries in particular have increased by 50% apparently due to the rand/dollar exchange rate?? From R30 to R45. That will be the last time my husband sets foot in this #very quiet #not many customers in sight# apathetic sales people on their cell phones#lethargic store.