S
Sedgars
Unclaimed Business
S
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-34
Recommended: Unlikely
Review Distribution
2|4 Reviews
Jun '25 - May '26
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
Frequently Asked Questions About Sedgars
Sedgars has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Sedgars across 91 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePM
Peter M
1 reviews | Active since Jan 2020
29 Sept 2025, 13:50
Happy customer
Best service ever. I have bought a palladium pair on Thursday knight 26.09.2025 and it was delivered on Saturday morning 28.09.2025 whoouu that was quick hey. On the 29th using watsap service I have loged an exchange call and I was promise that the courier will come collect them, only 3hours after that the courier was at my gate to pick up the parcel for exchenging the size. I am am realy a happy customer, Thank you Sedgars your boss when it comes to online services no brand that could beat you on this game. THANK YOU GUYS. Keep doing a good job, Thumbs up.
Helpful (0)
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Peter M
1 reviews | Active since Jan 2020
29 Sept 2025, 13:50
Happy customer
Best service ever. I have bought a palladium pair on Thursday knight 26.09.2025 and it was delivered on Saturday morning 28.09.2025 whoouu that was quick hey. On the 29th using watsap service I have loged an exchange call and I was promise that the courier will come collect them, only 3hours after that the courier was at my gate to pick up the parcel for exchenging the size. I am am realy a happy customer, Thank you Sedgars your boss when it comes to online services no brand that could beat you on this game. THANK YOU GUYS. Keep doing a good job, Thumbs up.
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Replies (0)mM
maureen M
1 reviews | Active since Jan 2020
10 Sept 2025, 07:21
Bad quality couches
i bought couches last year and now they are making a funny noise. called sedgars to come fetch them, they did to sort of fix the issue. upon returning them the sound is still there and i just hate them. i have spent a fortune on this couches for them to sound like they were bought 50 years ago. the quality is bad for R60 000 couches. They must come and fetch them i don't want them anymore
Helpful (0)
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maureen M
1 reviews | Active since Jan 2020
10 Sept 2025, 07:21
Bad quality couches
i bought couches last year and now they are making a funny noise. called sedgars to come fetch them, they did to sort of fix the issue. upon returning them the sound is still there and i just hate them. i have spent a fortune on this couches for them to sound like they were bought 50 years ago. the quality is bad for R60 000 couches. They must come and fetch them i don't want them anymore
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Replies (0)MS
Madan S
1 reviews | Active since Jan 2020
8 Aug 2025, 11:56
Poor Level of Service
On June 27, 2025, we purchased a Leonardo dining room table with six chairs from SEDGARS , Springfield, Durban. I was initially assisted by the sales representative, Nokwazi Langa, and the deal was finalized with the manager, Mr. Laurence. Tahira Kahan handled the payment and issued our invoice and receipts. Sedgars delivered a second-hand table that was old, heavily scratched, and missing *****s. My main concern is that Sedgars did not initially admit that the table was a second-hand floor model. I discovered this only after the delivery, based on the following issues: 1. I recorded a video of the marble table and chairs in the store, and the marble pattern in the video was identical to the table that was delivered. 2. The table and its stand had noticeable scratches, for which I have photographic proof. 3. Some *****s were missing during installation. 4. Rubber marks from the Lazy Susan were already present on the table surface before any Lazy Susan was installed. 5. When I called Tahira Kahan to verify if the table on display was still in the store, she hesitated and then responded. Upon my request for a photo via WhatsApp, she admitted that it was the floor model table and chairs. 6. There was no original packaging for the table and stand. 7. The delivery personnel were dishonest and insisted that the table was picked up from the warehouse. When I complained, I requested a refund letter before the second-hand goods were dispatched with their driver. There was a delay in providing this letter, as Tahira Kahan explained she was waiting for a standard letter from head office. The standard letter included a statement claiming, “We were under the impression you needed the unit urgently, therefore the decision was made to provide the unit from our sales floor.” This statement is false. Why would anyone pay for brand-new furniture and accept a second-hand set? This incident raised further concerns after reading previous Google reviews about Sedgars. It appears this is their usual practice. Had I read those reviews beforehand, I would never have purchased from Sedgars. Additionally, the same salesperson was involved in previous incidents, and we were also deceived by the manager—something quite disappointing coming from someone in his position. We are now left without a table and have been waiting a week for our refund. The company accepted cash for the purchase but has a policy of no cash refunds. Furthermore, they seem to be falsely advertising a four-seater table as a six-seater. This issue should be reported to the relevant authorities for investigation.
Helpful (0)
|Replies (0)MS
Madan S
1 reviews | Active since Jan 2020
8 Aug 2025, 11:56
Poor Level of Service
On June 27, 2025, we purchased a Leonardo dining room table with six chairs from SEDGARS , Springfield, Durban. I was initially assisted by the sales representative, Nokwazi Langa, and the deal was finalized with the manager, Mr. Laurence. Tahira Kahan handled the payment and issued our invoice and receipts. Sedgars delivered a second-hand table that was old, heavily scratched, and missing *****s. My main concern is that Sedgars did not initially admit that the table was a second-hand floor model. I discovered this only after the delivery, based on the following issues: 1. I recorded a video of the marble table and chairs in the store, and the marble pattern in the video was identical to the table that was delivered. 2. The table and its stand had noticeable scratches, for which I have photographic proof. 3. Some *****s were missing during installation. 4. Rubber marks from the Lazy Susan were already present on the table surface before any Lazy Susan was installed. 5. When I called Tahira Kahan to verify if the table on display was still in the store, she hesitated and then responded. Upon my request for a photo via WhatsApp, she admitted that it was the floor model table and chairs. 6. There was no original packaging for the table and stand. 7. The delivery personnel were dishonest and insisted that the table was picked up from the warehouse. When I complained, I requested a refund letter before the second-hand goods were dispatched with their driver. There was a delay in providing this letter, as Tahira Kahan explained she was waiting for a standard letter from head office. The standard letter included a statement claiming, “We were under the impression you needed the unit urgently, therefore the decision was made to provide the unit from our sales floor.” This statement is false. Why would anyone pay for brand-new furniture and accept a second-hand set? This incident raised further concerns after reading previous Google reviews about Sedgars. It appears this is their usual practice. Had I read those reviews beforehand, I would never have purchased from Sedgars. Additionally, the same salesperson was involved in previous incidents, and we were also deceived by the manager—something quite disappointing coming from someone in his position. We are now left without a table and have been waiting a week for our refund. The company accepted cash for the purchase but has a policy of no cash refunds. Furthermore, they seem to be falsely advertising a four-seater table as a six-seater. This issue should be reported to the relevant authorities for investigation.
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Replies (0)N
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Sifanele M
1 reviews | Active since Jan 2020
1 Apr 2025, 20:20
SEDGARS HOME SPRINGFIELD GAVE ME A SCRATCHED OLD TABLE
I was ********** by Sedgars home in Springfield Durban. The sales lady who is Nokwazi Langa keeps sending me from piller to post. They delivered me a table that was old and had so much scratches and promised me to bring a new one. Up until today they are quite. Only answer me when they like. It's almost a year now. The transaction was in June 2024 now it's April 2025. Never ever buy from this shop SEDGARS HOME SPRINGFIELD
Helpful (0)
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Sifanele M
1 reviews | Active since Jan 2020
1 Apr 2025, 20:20
SEDGARS HOME SPRINGFIELD GAVE ME A SCRATCHED OLD TABLE
I was ********** by Sedgars home in Springfield Durban. The sales lady who is Nokwazi Langa keeps sending me from piller to post. They delivered me a table that was old and had so much scratches and promised me to bring a new one. Up until today they are quite. Only answer me when they like. It's almost a year now. The transaction was in June 2024 now it's April 2025. Never ever buy from this shop SEDGARS HOME SPRINGFIELD
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Replies (0)SM
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Kearabilwe P
1 reviews | Active since Jan 2020
4 Mar 2025, 15:18
Request for Refund – Defective Polo Shoes Order 36270
On December 27, 2024, I purchased a Polo 0038972 Woman Moulded Unit Trim Sand ALS TAN from your store. However, within a week of purchase, they began to peel from the inside. Upon reporting the issue, I was advised to return them, which I did on January 9, 2025. Since then, I have not received any updates from your side. I have been the one constantly following up, only to be told that either someone will call me back or that you are still waiting for feedback from Polo. This lack of communication and resolution is unacceptable. At this point, I am requesting a full refund, as I have not received the necessary assistance. Kindly process my refund at your earliest convenience and confirm the next steps.
Helpful (0)
|Replies (0)KP
Kearabilwe P
1 reviews | Active since Jan 2020
4 Mar 2025, 15:18
Request for Refund – Defective Polo Shoes Order 36270
On December 27, 2024, I purchased a Polo 0038972 Woman Moulded Unit Trim Sand ALS TAN from your store. However, within a week of purchase, they began to peel from the inside. Upon reporting the issue, I was advised to return them, which I did on January 9, 2025. Since then, I have not received any updates from your side. I have been the one constantly following up, only to be told that either someone will call me back or that you are still waiting for feedback from Polo. This lack of communication and resolution is unacceptable. At this point, I am requesting a full refund, as I have not received the necessary assistance. Kindly process my refund at your earliest convenience and confirm the next steps.
0
Replies (0)TB
Tia B
1 reviews | Active since Jan 2020
26 Sept 2024, 13:57
Police watch - no help
On March, 9 this year my husband and I got married. He was gifted a police watch number at back of booklet PLWB2YR-20170814. Immediately when he opened it the battery was not working so we had to get that replaced the next day. Exactly one week after having it the strap broke (pin rusted!). This watch wasn’t even near water and only worn twice. We took it in and the place where it was bought SEDGARS refuses to either replace or repair the strap without payment. This is after we took it to a jeweller who confirmed there is definitely something faulty as the pins aren’t supposed to rust. We tried again and again SEDGARS refuses to help. It has been months now. My husband is at a point where he no longer wants the watch nor will he buy a Police watch again. This is really bad service! He had this on twice! This is not supposed to be the quality you put out there. And therefore I want to lodge a formal complaint.
Helpful (0)
|Replies (0)TB
Tia B
1 reviews | Active since Jan 2020
26 Sept 2024, 13:57
Police watch - no help
On March, 9 this year my husband and I got married. He was gifted a police watch number at back of booklet PLWB2YR-20170814. Immediately when he opened it the battery was not working so we had to get that replaced the next day. Exactly one week after having it the strap broke (pin rusted!). This watch wasn’t even near water and only worn twice. We took it in and the place where it was bought SEDGARS refuses to either replace or repair the strap without payment. This is after we took it to a jeweller who confirmed there is definitely something faulty as the pins aren’t supposed to rust. We tried again and again SEDGARS refuses to help. It has been months now. My husband is at a point where he no longer wants the watch nor will he buy a Police watch again. This is really bad service! He had this on twice! This is not supposed to be the quality you put out there. And therefore I want to lodge a formal complaint.
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Replies (0)