Unhappy Customer, Product in question

We purchased a basin, and shortly after receiving and installing it, the basin cracked. We contacted Seedleme, and Mat assisted us. We also visited their site in Cape Town, but they did not have stock available at the time. We had to wait until after the holiday period for new stock to arrive and be shipped to us in Bloemfontein.

Note that we already installed marble countertops in our kitchen. These had to be removed again before we could install the replacement basin. This process took approximately five months. Unfortunately, after using the new basin only once, it cracked again in more than one place.

I have since emailed and sent WhatsApp messages to the supplier, but they have not responded regarding the costs we incurred for removing and reinstalling the full marble slab, or a refund or any suggestions on what to do with a cracked basin. Now, the marble will have to be removed once again to source and fit a new basin—one with the same specifications as the current one, as the tap holes have already been cut into the marble.