LD
Lisl V
Active since Jun 2024
4
Reviews
0
Industries
Reviews
4 reviews9 months ago
Unhappy Customer, Product in question
We purchased a basin, and shortly after receiving and installing it, the basin cracked. We contacted Seedleme, and Mat assisted us. We also visited their site in Cape Town, but they did not have stock available at the time. We had to wait until after the holiday period for new stock to arrive and be shipped to us in Bloemfontein. Note that we already installed marble countertops in our kitchen. These had to be removed again before we could install the replacement basin. This process took approximately five months. Unfortunately, after using the new basin only once, it cracked again in more than one place. I have since emailed and sent WhatsApp messages to the supplier, but they have not responded regarding the costs we incurred for removing and reinstalling the full marble slab, or a refund or any suggestions on what to do with a cracked basin. Now, the marble will have to be removed once again to source and fit a new basin—one with the same specifications as the current one, as the tap holes have already been cut into the marble.
0 replies
22 months ago
Unhappy with service received
On the 3rd of June, I procured electricity tokens along with supplementary tokens intended for a system upgrade. Regrettably, I am currently unable to utilize tokens valued at R2900 due to the system's refusal to accept them. Despite adhering to Prepaid24's guidance to input the tokens sequentially—initially the update tokens followed by the purchase tokens—the issue remains unresolved. The contact details for Centlec and Mangaung provided to me have not facilitated any assistance, as my calls are either disconnected during transfer to customer service or left unanswered. It is concerning that while Prepaid24 facilitates the purchase of electricity, there appears to be a lack of support when complications arise with the tokens, leaving the resolution of such matters to the local municipality. The absence of assistance during times of difficulty raises questions about the commitment to convenience and customer support.
53 replies
22 months ago
BAD service
On June 3rd, I purchased electricity and received additional tokens for a system update. However, I’m now left with R2900 worth of tokens that I can’t use because the system is rejecting them. I’ve tried entering them both before and after the update tokens, as instructed, but to no avail. Repeated attempts to reach Centlec or Mangaung for assistance have been met with either dropped calls upon being transferred to customer service or no response at all.
0 replies
22 months ago
BAD Service Centlec Bloemfontein
On June 3rd, I purchased electricity and received additional tokens for a system update. However, I’m now left with R2900 worth of tokens that I can’t use because the system is rejecting them. I’ve tried entering them both before and after the update tokens, as instructed, but to no avail. Repeated attempts to reach Centlec for assistance have been met with either dropped calls upon being transferred to customer service or no response at all.
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
4 (100%)