Many better agents out there. Please avoid

Sadly I am here again to review a business with poor service, poor ethic and questionable practices.

In September 2022 I signed an offer to purchase a house in the Strand and unfortunately Seeff Strand had a Sole Mandate on the property and I was forced to handle to transaction via them. While I was quite sure with my choice Laetitia Du Plessis quickly got me to sign an offer with no record of approved plans for the property. When I questioned why the plans she sent me were not the approved plans, she could not give me a confident answer and was unsure if the plans needed to be approved or not. Despite this she advised me to go ahead with accepting the bond. The saga escalated to noting that the approved plans and the constructed house did not match as the seller constructed an ******** braai attached to the house. This resulted in the transfer being delayed until mid April of 2023 and to date I have not received an approved plan from Seeff.

After moving in to the property, I noted that only 3/7 doors had keys to them despite the offer clearly stating that all internal and external keys were included. I proceeded to email Laetitia and only got a response 16 days later after 2 follow up emails and a phone call questioning if I would receive the keys. The response included that the seller could not be reached and advised that I change to locks on my cost. I requested that she send me correspondence of the request and to date my email has been ignored.

I am not the first to have issues with Seeff Strand and the particular employee as I met a couple in the previous complex I stayed in who had endless headaches with the very same company and estate agent.

I can only advise that you as a potential buyer or seller stay away from Seeff and their agents to avoid disappointment and lengthy turn around times. I recently saw that the estate agent handling my offer received a certificate of excellence despite the hardship this agents uninformed actions have caused me. Further supporting my advice to find different estate agents as they clearly do not know what they are doing.