Shocking Poor Service

I bought a property through Seeff Strand. On transfer of ownership I requested Seeff to do an inspection of the property to verify that the property is in the condition as in the Offer To Purchase (OTP). Seeff did this inspection and reported that all was clean and in order. (The OTP only identified one fault – a blocked drain) When I viewed the property about a month later (nobody had entered in that time) I found three faults: an aluminium framed glass door totally stuck, multiple Stalactites and stalagmites in a ba*****t garage indicating water seepage from the roof that has been going for a months as well as an open 220 Volt wall socket with live wires hanging from it. None of these faults were reported by Seeff from their last inspection. This matter was taken up through emails with Seeff local branch and Seeff management and a meeting with Seeff area manager. Generally Seeff focus was to blame the faults on others even though I only queried why faults were not reported. Eventually, in response to reason for not reporting, my understanding is that Seeff did not report these faults as it was not considered to be important or worth reporting. In the meeting Seeff did state that such service is not up to standard. However they charged me full commission for less than full service – no refund on poor service. I am shocked that Seeff could think that a life threatening open 220 Volt socket would not be important. I am wondering if this is the level of professional service that Seeff can offer?