GD
Gerrie J
Active since Dec 2018
63
Reviews
0
Industries
Reviews
63 reviews4 months ago
ABSA customer service fails again.
I wanted to make a once payment to a new beneficiary on my ABSA online banking. Did everything as requested, but transaction was not successful. After logging out ABSA phoned me to verify the requested transaction. No problem so far as this is necessary security. I was told to redo the transaction which would then be successful. Redo the transaction was NOT successful. Then I phoned the ABSA number given to resolve the issue. ABSA then concluded that the ***** department did not clear the transaction as they stated they would. I was then transferred to the ***** department to clear the problem. After holding on for extended period there was no answer and I still cannot get my transaction done. Security is good, but if if renders the total service useless then what does that say for ABSA service?
159 replies
7 months ago
Excellent service - Thank You
I bought a kettle from Tafelberg Furnishers in Somerset-West - this kettle sprung a leak within the guarantee period and I returned it to the shop where it was purchased. The matter was addressed immediately and after on the spot assessment of the condition of the kettle it was arranged with the supplier to exchange the unit for a new one. A kettle of the correct color was immediately ordered from the supplier and was available 5 days later as promised. Excellent service - Thank You
0 replies
7 months ago
Does ABSA have a serious system fault?
I changed my residential address more than a year ago by using the online banking service. The new address appeared on 3 of my 4 account statements. I took proof of the error on the account statement to Strand branch of ABSA and requested the branch manager in person to find out why this error occurs and to ensure the address is corrected. I was promised that it would be corrected and I would receive feedback on the matter. Now, a month later, the next statement has been received and the address is still not correct and there is no feedback as promised from the manager. Is this the best service ABSA can offer? Could it be that there is a serious fault in ABSA systems? Why is ABSA so unreliable?
53 replies
9 months ago
Do not invest with ABSA
My wife has an investment account with ABSA – for security reasons this is not linked to online banking. This means one cannot download the tax certificate so it needs to be emailed by ABSA directly to the investor. Every year this is requested – no problem. However, every year I have to request this several times. Typically the reply is it can be downloaded even if I explained why it cannot be downloaded. Latest they sent me my tax certificate even though I Clearly requested for a different ID number. This year AGAIN it is an ongoing battle over days or weeks to get the certificate emailed to the investor. I suggest one does not do any investments with ABSA.
53 replies
12 months ago
Customers and Owners Beware.
Now more than a month since I have requested Holiday Web Rentals to remove my rental unit from their website as their mandate to offer the unit for rent was no longer valid at the time. The unit is still being offered by Holiday Web Rental without a mandate. Please be careful do not make any payments unless you have verified the mandate. Owners should be very careful before dealing with this business
0 replies
13 months ago
Advertising without Mandate
It is more than a week now since I have requested Holiday Web Rentals to remove my rental unit from their website as their mandate to offer the unit for rent was no longer valid at the time. Now a week later the unit is still being offered by Holiday Web Rental without a mandate. Please be careful do not make any payments unless you have verified the mandate.
0 replies
13 months ago
No technical support from Suzuki Auto SA
My Suzuki Jimny 2017 model is due for a service which includes a valve lash (clearance) inspection. When I wanted to book a service with dealer I asked what the valve lash inspection entails assuming they would remove taped cover and physically check the valve clearance of each valve. To my surprise I was told that valve lash inspection means they listen for noise from the valve train if nothing abnormal is heard then according to dealer the inspection is fulfilled. Dealer indicated that this is fine because if there is wear in the valve train one would be able hear this. I asked how they would know if valve clearance is too small, they rep**** that valve clearance cannot reduce. When I asked about valve seat wear it seems to not be considered. I contacted Suzuki South Africa asking them what is the Suzuki definition/requirement for a valve Lash inspection as per their service schedule. Even though it was made clear that dealer answer was not to my satisfaction the best Suzuki South Africa could do is to refer me back to the same dealer for the same answers. How does that make sense? I requested reply from Suzuki engineer, but there is no reply from Suzuki South Africa. Surely the purpose of servicing a vehicle as per prescribed schedule is to be pro-active to ensure continued reliable operation. Has the Suzuki dealer focus now changed to wait till a failure so they can make more money at the expense of Suzuki customers? Is there anybody in Suzuki Auto SA who is able and willing to answer a technical query? Is Suzuki Auto SA still in business?
0 replies
16 months ago
Can DStv render the service they advertise?
I have tried to connect my holiday home multiple times this year, Every time the App and website system is not able to process it. Every time I have to phone in, every time there is a delay to connect. Every time I ask that the problem be fixed so I can connect by App or website – every time DStv promise to fix it, I have requested that the CEO address this, it looks like even the CEO is unable to effect this problem to be fixed after multi requests. How long does DStv intend to stay in business if even the CEO cannot ensure the service they advertise.
112 replies
17 months ago
Is the Mayor and Councilor asleep?
CCT have installed high power lights in a campsite in such a way that the light lights up neighbouring residents rooms at night. I have reported this to the formal complains channel, the mayor, the ward councillor, the parks department. Now 3 days later, all I have is promises but NO action. Is there anybody in CCT who is willing and able to lift a finger to switch off a light? In my original query I have clearly given information on the location and my contact detail, yet now they requested this information to be submitted !!! – they do not even give return address for the submittal. Also I am now requested to now go to the municipal office to log a request for the lights to be adjusted!!!!
56 replies
17 months ago
Is Sanlam asleep?
This is one of the worst service I have seen from any business. All I asked is what other investment option are available for a current investment. I ask a simple question which may bring Sanlam more business but Sanlam will take more than 6 weeks to answer it. When I asked to explain why it takes so long Sanlam rep0lies with confirmation that it will take more than 6 weeks!!! Is the COE of Sanlam able explain this service level?
53 replies
Review Distribution
5 Star
6 (9.523809523809524%)
4 Star
0 (0%)
3 Star
1 (1.5873015873015872%)
2 Star
2 (3.1746031746031744%)
1 Star
54 (85.71428571428571%)