Slow, unresponsive, terrible communication

Although the one technician (Andre) did a great job. The rest of the team (like Travis) is pretty pathetic. Took ages to get a quote (should have listened to that red flag), the entire process of getting my alarm and video cameras up and sorted took ages. Lasty their invoicing, changes of invoice with used items vs not used items, and getting any feedback or having them do these updates were (is still) horrible. I was going to use them as my armed response as well, but very quickly realized I would definitely not even considered that.