Active since May 2017
18
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18 reviews15 months ago
Disgustingly disrespectful call agent
The most disgustingly rude call I've had in my life. I was friendly enough to answer the marketing/sales call and talk to the lady with respect and she was so rude that she told me "You know that's not possible" and then put the phone down in my ear. Absolutely disgusting! I will never answer another call from them nor use them ever and I hope that her calls are reviewed and she gets appropriate action taken against her. Disgrace. Call was received on 23 Jan 2025 @ 11:23
0 replies
20 months ago
Rare amazing service provider
My rabbit had bitten through both of my internet cables, which unfortunately you cannot simply replace yourself, so I contacted MetroFibre and asked if they could please help. Firmly believing it would take a long time and will incur costs, it was my only option. To my amazement, they resolved it within days without any issues. Even came on a Sunday just to get it sorted for me, without any issues or costs. Second time that MetroFibre has proved they are great service provider.
53 replies
22 months ago
Slow, unresponsive, terrible communication
Although the one technician (Andre) did a great job. The rest of the team (like Travis) is pretty pathetic. Took ages to get a quote (should have listened to that red flag), the entire process of getting my alarm and video cameras up and sorted took ages. Lasty their invoicing, changes of invoice with used items vs not used items, and getting any feedback or having them do these updates were (is still) horrible. I was going to use them as my armed response as well, but very quickly realized I would definitely not even considered that.
0 replies
22 months ago
Discovery Health a company designed to ***** you over
I have been attempting to get a very serious spinal operation for weeks now. Discovery simply refuses to acknowledge that it falls under the PMB list (of prescribed minimal benefits that has to be covered by law) and therefore I have to pay R21 000 co-payment. My disc has burst into my spine and presses on it, causing me excruciating pain and has destroyed my entire life. I am a single mom and unable to do most tasks and certainly don't have R21 000 laying around. It is important to note that I am on the 3rd highest plan and pay a ridiculous amount of money each month for health insurance. My surgeon said he has never had one case of a medical aid doing this. Discovery has absolutely no care for their clients. They are only there to rob and ***** you and leave you in your time of extreme need with lies and loopholes. I will be moving my health, car insurance and Vitality away from them, with a lot of effort and new waiting periods. So be forewarned and ensure you do not fall into their money making cheat system.
106 replies
24 months ago
***********, arrogant and useless customer care
I would like to inform Afrihost of the absolutely horrible service I have received this week from 3 Afrihost customer care/technician agents. I will include their names at the bottom of this email. On Monday, I attempted to contact Afrihost through the Whatsapp line to get advice on the process to follow to relocate my fiber package to a new address. The agent advised me that I need to bring my modem and ONT device to the new address and log a relocation request online and that it should take about 24 – 48 hours. I then did so. On Wednesday I contacted the Whatsapp line again to follow up and spoke to a different agent, who then told me the first agent was incorrect and that I should not have used my old ONT device, but the existing ONT at the new address. I explained that the previous owners did not leave the box here. He then logged a ticket with Metro Fiber to change the address on my current ONT device. He too said that this will take 24 – 48 hours. Today I attempted to follow up again on the Whatsapp line and told that both agents before gave me the incorrect information and that I am not able to do this at all – he did not even offer my a resolve and refused to end the chat in order for me to review him. I then called the fiber office directly. This agent seemed to be the most helpful. Unfortunately and fortunately for him, I cannot recall his name. He had kept me on the line while he called MetroFiber. He then told me that he has cleared it up with them and that my line will be active within an hour and he will call me back to confirm. Needless to say, this did not happen. Then another agent called (Anthony) – which I should point out was definitely the most ***********, uninformed and arrogant agents out of all of the lot I have dealt with this week, called me and first was asking me what I wanted, and wanted me to explain everything again from the start (which I later asked him if it isn’t visible on the system to which he then admitted it is) and simply said that he can see it is not active. Again, absolutely no drive or urgency to get this matter resolved. Forward down the conversation, he first wanted to lead me to believe that there is only one manager and he is not available. Only after I said I would email the manager, he attempted to make an effort to resolve it. And a very pathetic one at best, requesting me to send him pictures of tall the devices. Now by this time, I had spoken to 5 agents, sent pictures of all my devices 3 times to 3 agents. Every agent has questioned me about the situation (same questions each time), every agent giving contradicting advice, one agent logged a ticket, two agents claimed to have been in contact with MetroFiber and confirmed that they will do the transfer, 1 week down the line, hours of time wasted on messages and calls, with still no indication of being a step closer to it being resolved, I have now decided that I am DONE with Afrihost and will move over to a new ISP on Monday. Therefore, please also advise how to formally cancel all services with Afrihost. The agents details are as follows: Keshia G – Monday via Whatsapp Dineo M – Wednesday via Whatapp Geraldo J – Friday via Whatsapp Anthony Mthembu – Friday via call center (the worst of the worst) I am utterly shocked and disgusted with how something that should be such a simple task, has become such a circus and how *********** the agents at Afrihost is. I hope that these agents can be sent on some courses. And I will be sure to spread the word.
0 replies
29 months ago
CIT – the “lemon” dealers – turning dreams into nightmares.
Before you consider buying from CIT – ask yourself if you are willing to take the risk of buying a vehicle for R440 000, use it two times and pay repairs within 4 months amounting to R205 000, spend hours on phone calls and emails and delivering and fetching vehicles, only for CIT to say “sorry, can’t help you”. I know I sure wouldn’t have been. Read on for full details. I purchased a Jeep from CIT Pretoria end of July 2023 for around R440 000. Since then, I have only had the opportunity to use it a total of two times (not counting the odd drive to the café around the block). That’s 5 months owning a vehicle and paying insurance of R1300 per month, and only using it two times (the furthest which was to little old Bela Bela also just about around the corner). This is due to the amount of engine repairs that have just been springing up out of nowhere, first leak within a month, second leak within another month (two different unrelated leaks) and then two months of non-stop repairs to the automatic gearbox (which had to be overhauled completely due to the amount of damage). The repairs up to this point have totaled R75 000. Unfortunately, it has yet to end. I have now been quoted the remaining amount of R132 000 to repair the rest of the, as quoted by Jeep Midrand, “extensive engine damage that seem to have previously been patched up”. I have been in contact with the finance department at CIT, as well as one of the owners, Ernie Potgieter for the past few weeks, and they have absolutely refused to admit to the clear evidence of the state they sold this Jeep in and have also absolutely refused to refund or replace it, with an ever the same response/reason of “you should have brought it to us to begin with for repairs”. Little did I know when I got the first and then second repair done by approved service providers in my vicinity, without considering claiming it back, just so that I can actually use this new Jeep of mine, that it would result in a vehicle with engine damage almost equal to its selling price. Keep in mind that if CIT agreed to refund or replace this Jeep, they would get a vehicle back that has gone up almost nothing in kilometers on the clock, has already gotten R75 000’s worth of repairs (which I have agreed to not claim back), thus they really have nothing to lose here. The facts of this case and their absolute disregard speaks to the type of company and owners they are. Although emotions have no place in considering what is just and fair (I believe the above has already proven as such). I would also like to share that this purchase was, in fact, after my father had passed and I vowed to attend the trip to Botswana we had just started planning. So for me, this blow of how humans can treat (or cheat) each other, is devastating. And to keep to my vow to my father, I have started engaging in a legal lawsuit against CIT, so that one day, I hope to say, “I did it dad”. I will most definitely update this write up once it has been concluded. We, as consumers, as people, must take care of and look out for each other. For those of you that are religious, do onto others, as you want done onto yourself. For those that aren’t religious, do onto others as you want done onto yourself.
0 replies
33 months ago
Worst car dealership you could ever consider
Worst car dealer I have ever come across in my life. You kind of expect car dealers to try and push you for the highest price they can, even though it is not necessarily on par with the vehicle's worth, but this dealer takes the cake for deception. Not even to mention the absolutely terrible customer service by non other than their dealer principal. Do yourself a favor and avoid them.
0 replies
33 months ago
Terrible service - avoid the thought of using a middle man for better service
Terrible service. Don't waste your time thinking using a middle man will provide you with any better service than booking directly with a venue. They are worse with service providing than booking directly.
60 replies
33 months ago
Cannot get any results from Momentum. Worst service I've ever experienced.
This is my second review on this policy alone. I still have not had any success. Every week is either no contact, or another excuse. From IT issues, to still processing. I am disgusted at how terrible Momentum's service is. What does it take to get service after your family has paid their services for years without issues.
180 replies
34 months ago
Absolutely horrible service and finance issues continues
I am SO tired of issues with Afrihost. 3 months ago I had to call the costumer service, then call the finance division, then online, due to the fact that my LTE was cancelled already (replaced with Fiber) and was still being charged. They corrected the debit order that month and the last two months, June and July, I have been charged for the LTE AGAIN. And getting any sorts of happiness from contacting Afrihost in most manners (whatsapp is the worst) is proving to drive me insane. If I haven't considered changing to a new service provider before, I definitely am now. Absolute ridiculous how things like this happen.
0 replies
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5 Star
1 (5.555555555555555%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (11.11111111111111%)
1 Star
15 (83.33333333333333%)