

Top Speed Motors
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Top Speed Motors delivers a consistently praised vehicle buying experience across its Vanderbijlpark and Vereeniging branches. Customers repeatedly highlight the warmth, professionalism, and dedication of named staff members such as Jaco, Alet, Sanet, Tony, and Billy. The sales and finance process is described as smooth, transparent, and pressure-free. Staff Professionalism (4.8) and Sales & Purchase Experience (4.7) stand out as exceptional strengths.
Replied to 50% of negative reviews
Typically takes less than 14 hours 2 min to reply
TrustIndex
0
Score
Ranking
#11
in Repairs & Service
Avg Reply
446 hours 13 minutes
NPS Score
83
Recommended: Very Likely
Replied to 50% of negative reviews
Typically takes less than 14 hours 2 min to reply
May '25 - Apr '26
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
It was a pleasant experience because from the moment i entered Top Speed Motors the owner was extremely helpfull. Jaco the salesman is very friendly and helpfull. He did not put pressure on me to buy a car. He is very knowledgable and he has a lot of expierience in the motor industry. I went 4 times back to him to get advise and he helped me with a smile. He is the best salesman that i ever dealth with in my life. Alette who is the financial advisor was extremely helpfull as well as friendly. She walked the extra mile to obtain the best interest for me. She send e- mails to a lot of credit institutions even after hours . She is more than a star. Thanks a million Top Speed Motors and congratulations with your top class workforce. Pieter Steffen.
1 reviews | Active since Jan 2020
It was a pleasant experience because from the moment i entered Top Speed Motors the owner was extremely helpfull. Jaco the salesman is very friendly and helpfull. He did not put pressure on me to buy a car. He is very knowledgable and he has a lot of expierience in the motor industry. I went 4 times back to him to get advise and he helped me with a smile. He is the best salesman that i ever dealth with in my life. Alette who is the financial advisor was extremely helpfull as well as friendly. She walked the extra mile to obtain the best interest for me. She send e- mails to a lot of credit institutions even after hours . She is more than a star. Thanks a million Top Speed Motors and congratulations with your top class workforce. Pieter Steffen.
1 reviews | Active since Jan 2020
Mrs Alert and Mr Jaco They were super friendly Honest and trustworthy Took their time didnt rush me. Listen to my needs didnt rush me. Provide clear information. Explain in a way that i understood Gave me space to think and decide. Treated me like a family. Team work between them makes more relaxed.
1 reviews | Active since Jan 2020
Mrs Alert and Mr Jaco They were super friendly Honest and trustworthy Took their time didnt rush me. Listen to my needs didnt rush me. Provide clear information. Explain in a way that i understood Gave me space to think and decide. Treated me like a family. Team work between them makes more relaxed.
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
This business's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Named consultants are praised repeatedly for patience, friendliness, and going above and beyond. Words like 'amazing,' 'star,' and 'gem' appear frequently, reflecting genuinely caring human interactions.
The most common complaint, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Premiums & Transparency. Customers appreciate premium reductions upon request but complain about unexplained annual increases, hidden excess charges, and debits continuing after cancellation. Transparency at policy inception is a recurring gap.
Industry comparison data is calculated from each business's overall AI Score against the industry average. Strongest themes typically include Agent Quality and Communication; weakest tend to be Repair Quality and Pricing. How is the AI Score calculated? →
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
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