All the “available” rooms were dirty!

Wish I can say it was a pleasant experience. For a place that looks amazing from the outside, the service is VERY poor.

On Sunday we booked in, when we got there we were received with a smile and given the keys to our unit.

Walk into the unit- uncleared Went back to reception, we’re given another key Unit- DIRTY Back to reception. At this point we are disappointed but still optimistic to find a room.

The lady at reception was so embarrassed and said that this happened previously in the day too.

So we get more keys and walk into more dirty rooms, when we got to the 8th dirty room and back to reception, the receptionist decided that she will have a look for clean rooms instead of us.

So she checked upstairs in the hotel at 2 rooms - Dirty Then 2 more and then finally she came back saying she found a clean room, that just needs 2 pillowcases. We were super exhausted at this moment, so we went to the room… Bed weren’t made properly, shower was dirty, dirty towels on the floor, then I just freaked out because I was tired from the long trip and having to wait so long.

We went back and told the receptionist that it is not clean and she is out of options. She tried to call her managers, to no avail. Then she took a key and said she can get in trouble for doing this but she had no other choice, she took us to the presidential suite, she said that this has to be clean… No it was not!!!

So again we wait in the reception area, she took 4 more keys and checked more rooms, no success. She finally got hold on a manager who then told her to check the suite rooms. Nothing! How is this possible? All of those rooms unclean?

At 23:40 we were given a room that someone else had booked, but did not show up.

I have heard many great things about this hotel, and I am sure this seems like a made up story, trust me I wish it was.

The next morning we had to leave early for a diving trip and we were so exhausted from lack of sleep. I am so disappointed in the Selborne Golf Estate & Spa