Horrible Customer Service

The worst experience ever - I bought shoes on Thursdays the 31st of October 2024 - Wore the shoes on Friday as I walked to the garage I could hear a funny sound but thought it was all in my head - I went back to the house and asked my sister to come and listen whilst I walked, she confirmed the sound was coming from the shoes. I therefore, decided to take them off and decided that I will take them back to the store for an exchange not a refund.

Today the 03/11/2024 I took the shoes back to the store in Randburg square meet up with the manager directly - explained the story to her exactly what had happened. guess what, she said she can't assist me as I have to call the head office for an exchange or a refund. I, therefore decided to leave the shoes in store and told her to keep them I mean I won't wear them anywhere with that puff sound and the shoes are still new and not won at all.