Poor Service and Refusal to Exchange – Selfast Overport

I purchased a pair of shoes from Selfast Overport on 23 November 2025. The shoes were never worn, still had the original tag attached, and I had the receipt. When I returned to the store today to exchange the shoes for a different style, the store manager refused to assist, claiming exchanges are not allowed after 7 days. The manager was also rude and shouted at me, which was completely unprofessional. This is not how customers should be treated. I left the store feeling upset and disrespected. I will never shop there again.