MS
Mellisa S
Active since Nov 2022
10
Reviews
0
Industries
Reviews
10 reviews1 month ago
Useless service
My internet service has been down since Tuesday and the way this issue has been handled by WebAfrica has been extremely disappointing. When we first reported the problem, we were told that it would take 24–72 hours just for an investigation, After contacting them again,an agent said he could not pick up our ticket no. And have us another ticket number. A technician was only sent on Thursday, and after inspection they confirmed that the issue was caused by broken cables. Now we are being told that we must wait again for MetroFibre to approve the repair before anything can be done. This means even more delays after already waiting several days. I work from home and depend entirely on my internet connection to earn a living. Every day that this service is down is causing me financial loss. The slow response and lack of urgency from WebAfrica has been very frustrating and unacceptable. Customers should not have to wait this long for a basic service to be restored, especially when the fault has already been identified. I expect this matter to be escalated urgently and for the repair to be completed as soon as possible. I would also appreciate proper communication and accountability regarding this delay.
424 replies
3 months ago
Poor Service and Refusal to Exchange – Selfast Overport
I purchased a pair of shoes from Selfast Overport on 23 November 2025. The shoes were never worn, still had the original tag attached, and I had the receipt. When I returned to the store today to exchange the shoes for a different style, the store manager refused to assist, claiming exchanges are not allowed after 7 days. The manager was also rude and shouted at me, which was completely unprofessional. This is not how customers should be treated. I left the store feeling upset and disrespected. I will never shop there again.
0 replies
4 months ago
Unsatisfied Customer
I purchased a Bennett Read pressure washer on Sunday from Makro Springfield Park. When I attempted to use the machine to wash my walls, the pressure was so strong that it stripped paint and removed plaster from the wall, which was alarming and caused damage to my property. Due to this, I returned the product promptly, in its original packaging, together with the till receipt. Despite this, the staff and the floor manager refused to provide a refund or store credit. This refusal is in direct contravention of the Consumer Protection Act (CPA). In terms of Section 55 and Section 56 of the CPA, consumers are entitled to receive goods that are safe, of good quality, and reasonably suitable for the purpose for which they are intended. Where goods fail to meet these standards, the consumer has the right to return the product within six months and choose a refund, replacement, or repair. Furthermore, Section 61 of the CPA places liability on suppliers for damage caused by unsafe or defective goods. Makro’s refusal to honour these rights is unacceptable and has left me with no confidence in their customer service. I am therefore requesting that Makro review this matter urgently and provide a full refund or appropriate resolution in line with the CPA. I am posting this complaint on Hello Peter in the hope that Makro will take responsibility and resolve this matter professionally.
53 replies
14 months ago
Sanlam call centre agents are unreliable and ***********.
Consultant gave me wrong reference number to make my policy payment. I contacted the call center and they are so unhelpful. My airtime got finished and they don't even call back to finalize details with me. SANLAM CUSTOMER SERVICE IS TERRIBLE!
53 replies
15 months ago
Unauthorized Debit order Date
I had taken a funeral policy with Std bank and the debit order went out on a date that was not authorized by me. When I contacted the call center on 21 December 2024 for a reversal the Agent said they cannot reverse the payment and will get an agent from the Funeral policy department to contact me regarding the funds however no agent has contacted me till now. I am very disappointed with the customer service from Std Bank.
56 replies
21 months ago
Unprofessional
I had made a Deposit in June for a Trip to leave to Capetown in December and due to unforeseen circumstances I couldn't afford to to pay the remaining fees so I asked to cancel my trip in July and requested my refund as there wasn't a "non refundable deposit " on the adverti*****t. I emailed Fun in the Sun and explained but they refused to give me a refund or even a percentage of the deposit back.
0 replies
21 months ago
Unprofessional
I had put a Deposit in May on a Holiday to leave to Capetown in December and due to unforeseen circumstances I couldn't afford to to pay the remaining fees so I asked to cancel my trip in June and requested my refund as there was NO "non refundable deposit " on the adverti*****t. I emailed Fun in the Sun and explained but they refused to give me a refund or even a percentage of the deposit back.
0 replies
36 months ago
Capitec pathetic customer service
I called the reversal of eft department on 03/05 requesting a reversal of payment due to someone trying to **** me. They did investigation but didn't do the reversal because the person declined the reversal even though I had informed Capitec about the person ****med me. What a useless bank! They didn't even call me or send an update with my reversal payment, I had to call them for an update.
53 replies
38 months ago
Great service provider
Thank you to Shilten from the Springfield branch and Shanel for assisting me. I received great customer service and great value for money.
0 replies
42 months ago
Poor quality of Beds made by the bed doctor
We purchased a Queen bed in 2019 from the Springfield park branch, this year the bed started sinking and sloping. Our bodies are in so much of pain due to the bed being so poorly manufactured. I contacted them and they say I have to pay R1500 for the bed to be repaired eventhough it has a 10 year warranty service. I'm very frustrated because the bed is only 3 years old and it is already so weak so what's the point of a warranty when I have to pay R1500 to have it fixed. By the way it is not my fault that the bed is sloping
0 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (90%)