Lack of support and communication

I created a Senetic account from their South African website; the .co.za one.

This is noteworthy because when it came to selecting a delivery address the only country missing was South Africa (or the Republic of South Africa). Neither were in the list or at the top of the list of selectable countries.

Curiously the Republic of South Sudan is a selectable option. I'm not how widely recognised the South Sudan is?

Regardless that's not the reason for the one star review.

Once I'd created my account I had no option to change or add a new delivery address. Which leaves me with my South African shipments going to South Sudan. Not somewhere I'm willing to go to collect them.

Still not great but still not a one star review.

Where things went wrong is I've tried contacting Senetic to have my delivery address updated and have had no response in more than a week. If this is the level of client support for a simple address change then I worry about anything more serious going wrong.

It's also worth noting - and I only discovered this after creating my account - that their advertised prices do not include shipping or taxes and once those have been added then their prices are not competitive.