KK
Koos K
Active since Jun 2021
16
Reviews
0
Industries
Reviews
16 reviews7 months ago
Received two different models (same SKU) one defective the other with a part missing
I posted the following product review (for a pair of waterproof switches) "Received two different models with a part missing. I bought two of these IP66 switches and despite the SKUs being identical I received two different models (the covers and locking mechanisms are different). This is a bit annoying because they're close enough to each other to compare. More of a problem is that one switch was missing a part (a ***** cover) and the other switch is upside down. The 'normal' switch closes the circuit when the bottom is pressed (like every other light switch in South Africa); the other switch closes the circuit when the top is pressed. If I turn the switch over then the one red LED is at the top compared to the other with the red LED at the bottom. I turned the lever upside down to correct this but now the printed text is upside down." Apparently the above review does not meet Leroy Merlin's website guidelines. There is no feedback as to why it does not meet the website guidelines. There is no link supp**** to those guidelines. The Leroy Merlin product feedback page doesn't list any guidelines. Right.
106 replies
11 months ago
Signed up for a Funeral Plan Policy I didn't consent to.
I was signed up for a Funeral Plan Policy I didn't consent to and told that my account would be debited R349 monthly. When I called to query what was going on I was told I needed to send my ID document and bank statements before they could tell me more about the policy I didn't sign up for. That seems like a terrible idea so I said: no, I would not send those documents. I was then told that then they couldn't take my query any further. Just to be clear. Prior to me calling the Clientele Life call centre I have not spoken to anyone at Clientele Life and have not provisioned any funeral policy at all from anywhere.
220 replies
11 months ago
Absolutely Callous
I was in a motor vehicle accident. It wasn't a serious accident, there were no injuries and there was no damage to my vehicle. It was a case of exchange insurance details and carry on. But. I had a couple of phone calls within minutes of it happening. I assumed it was my tracking company checking to see if I needed assistance. It wasn't. When I answered the call it went like this: Me: "Hello" Them: "Hello, who am I speaking to" Me: "Who is calling" Them: "Santam Insurance, were you in an accident" Me: "Yes" Them: "Have you file a claim with you insurer?" ... and then it went on for a bit more. But seriously, the underwriter is calling me whilst I'm still AT THE SCENE OF THE ACCIDENT to check if I have filed a claim yet. There was no inquiry of are you alright? Do you need assistance? Nope. Just straight to have you filed the claim with your insurer. I had to explain that I hadn't had a chance to do that yet. And still wouldn't do so until I'd gotten a police accident report number. Something I hadn't gotten a change to do yet either. Because I WAS STILL AT THE SCENE OF THE ACCIDENT. In hindsight it almost funny; but also the customer service was so absolutely awful that I don't think I could recommend Santam as an underwriter to anyone.
290 replies
17 months ago
Untrained staff and staff with attitude
I needed a bag of mosaic adhesive. I know where it is in the yard, I know the description, I have previously bought it from Builders Warehouse. I should have taken a picture of the product number. That's on me. I went to the contractors counter and followed the 'queue here' signs. There was only one customer at the counter, a charming but confused old lady. Only one contractor counter was open. I wait, and wait as the old lady gets her order wrong, makes corrections and makes calls to find out what she needs. And while this happens a queue builds up on the opposite side of the counter. Then - what I assume is one of the managers - who has been standing watching tells me in an irritated tone that I must join the queue on the other side. The queue away from the 'queue here' sign. He doesn't call for another counter to be opened or assist any way. The old lady is still struggling with her order and now I'm irritated with the manager's attitude. But eventually everyone else in the queue gets fed up with waiting and leaves. It's just me and the old lady again but now I'm on the wrong side of the counter. The old lady finally sorts her order out and I step up. The builder's contractor assistant is very sweet but she has no idea how to use her system. I'll tell her word for word what she has to search for to find the mosaic adhesive I need. But she kept getting flustered and searching for only a part of the description. Or something else entirely. Eventually she says no she can't find it and I must go to the bathroom aisle. This is going on twenty minutes for a single bag of adhesive. And I know that bathroom do not have it because I have previously looked. Remember I know it's in the yard. I've bought it before. Here is where things really go wrong. In the bathroom aisle the two of the Builders Warehouse staff are chatting at their desk. I wait for them to finish, I don't interrupt. I'm just stand there waiting for them. When they're done I get asked what I need. The assistant must have been in his very early twenties but there's an attitude rolling off of him. I describe the mosaic adhesive I need. No he doesn't have. I tell him he does and I've purchased it there before and describe it again. The description I'm giving is a 20Kg bag of white mosaic adhesive that can be also be used to grout. He gives me a bag of 5Kg grey grout. I'm starting to get really irritated now and tell him to walk with me to the yard where I show him the exact bag I want. He walks off without a word leaving me to take my wasted 40 minutes and single bag of mosaic adhesive back to the tellers. Where then I push the 'I would not recommend' button. It doesn't work but the tellers starts fighting with me about how it wasn't her fault. I ask her to get a manager. She doesn't make any attempt to get one of the mangers; just rings up my purchase and I leave. I wish I could say that this type of experience at Builders Warehouse was unusual but it's absolutely not.
56 replies
17 months ago
Lack of support and communication
I created a Senetic account from their South African website; the .co.za one. This is noteworthy because when it came to selecting a delivery address the only country missing was South Africa (or the Republic of South Africa). Neither were in the list or at the top of the list of selectable countries. Curiously the Republic of South Sudan is a selectable option. I'm not how widely recognised the South Sudan is? Regardless that's not the reason for the one star review. Once I'd created my account I had no option to change or add a new delivery address. Which leaves me with my South African shipments going to South Sudan. Not somewhere I'm willing to go to collect them. Still not great but still not a one star review. Where things went wrong is I've tried contacting Senetic to have my delivery address updated and have had no response in more than a week. If this is the level of client support for a simple address change then I worry about anything more serious going wrong. It's also worth noting - and I only discovered this after creating my account - that their advertised prices do not include shipping or taxes and once those have been added then their prices are not competitive.
0 replies
18 months ago
Just stop already.
I cannot stop them from spam calling. I do not want their vehicle insurance both because they're relentless in their call but also because I have unfortunately had to deal with Old Mutual in other capacities and I was incredibly happy to be done with them when I managed to move my contracts elsewhere.
212 replies
19 months ago
Totally useless
Unable to do even basic due diligence for their clients. I am not the person they thought they were calling. In our four minute phone call I learned a lot about the person who I wasn't but I never found out what service they were actually going to provide. The agent who called me somehow both abrasive and evasive whilst at the same time happy to take non-committal responses as affirmatives. Not a great look and personally I would not use a company this *********** for anything financial.
0 replies
32 months ago
Ordered FTTH, have no internet after installation
I ordered a fiber to the home internet connection from Vox. My experience so for has been: * I've been billed for the period in which I did not yet have the router (I've paid the complete invoice though) * The ONT I received does not work - the Ethernet switch portion is utterly dead. * I've had no response on the issue via email. * Calling the fiber department ends in a phone menu and then the call is hung up. * Calling the sales depart sees me put through to a 'different' fiber department and then the call is hung up. I've previously had poor experiences with Vox's business lines and really did not want to have to use Vox to my house. Sadly I didn't have a choice but would recommend any other ISP be used if possible.
262 replies
34 months ago
Shoddy construction and poor support
I purchased a Morphy Richards toaster 3 years ago. I'm not particularly into designer names but I did assume that I would be buying a quality toaster. Something that would last me - hopefully - the rest of my life. How wrong I was. The left side has stopped toasting. Morphy Richards response's have been: 1) Will you replace it? No, it's no longer under guarantee. Which is surprising given the cost. Looking at the parts quality and construction they would still be making a profit even if they shipped me several new toasters. 2) Can you provide a preferred repairer? No. 3) Can you send me a user repair manual? No, there are no diagnostics. For a toaster. Looking at the build quality - which was difficult given the unusually long torx driver required to open it - I would probably have been better of buying a R100 Pick 'n Pay special. I absolutely would not recommend any Morphy Richards products to anyone. They're not better than products a tenth the price.
0 replies
47 months ago
Standard Bank should be embarrassed
If B&D "Attorneys" aren't just a bunch of fraudsters then they do absolutely no diligence before harassing people for collections. I've been relentless spammed through both phone calls and SMSes for payment of a Standard Bank account. I do not have a standard bank account, I have never had a standard bank account. It should be trivial to check my RICA documentation against my FICA documentation to determine that I don't have a Standard Bank account. Apparently this is too much for Bham and Dahya Attorneys professional services.
0 replies
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4 Star
0 (0%)
3 Star
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2 Star
1 (6.25%)
1 Star
14 (87.5%)