First and last order

On 25 April 2026, I placed an order with Senqu. The parcel was dispatched to Fastway on Monday, 4 May 2026, and by Tuesday, 5 May 2026, it had already arrived at Fastway JHB West.

Since then, I have still not received my parcel.

What is even more disappointing is the complete lack of communication and feedback regarding the delay. I have made multiple attempts to get assistance, however calls often go unanswered, and when I do manage to speak to someone, no one is able to provide any explanation as to why the parcel has been sitting at the depot for days without being sent out for delivery.

This parcel was purchased as a birthday gift, and the level of service received from both Fastway and Senqu’s supplier has been extremely frustrating and unacceptable.

Customers spend hard-earned money and should at the very least receive proper communication and service. At this stage, I still have no indication of when, or even if, the parcel will be delivered.

Please treat this matter as urgent and provide immediate feedback and resolution.

Absolutely disgusted by the service received from Fastway at this point.