SENQU
Unclaimed Business
|1|9 Reviews (last 12 months)|This business does not respond to reviews
SENQU
Unclaimed Business
|1
9 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Senqu is facing significant dissatisfaction, particularly around its online retail experience. Customers consistently mention long delays in delivery, missing or incorrect items, and an absence of order updates or tracking information. A recurring theme is poor after-sales support, with shoppers describing unanswered phone calls, unresolved refund requests, and circular email exchanges. In-store experiences also draw criticism, with mentions of rude staff and difficulties redeeming vouchers. While the quality of the clothing itself is occasionally acknowledged as genuinely good, service failures dominate the overall sentiment.
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|9 Reviews
Sep '25 - Aug '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKK
Kirsten K
1 reviews | Active since Jun 2025
15 May 2026, 20:49
TERRIBLE CUSTOMER SERVICE
I returned items that I purchased online on the 29th of April. With the items I returned, I returned a second package that THEY sent by mistake. I haven’t received any feedback regarding my refund for a week now, after they said it would be processed! I would NEVER recommend shopping online with SENQU!
Helpful (0)
|Replies (0)KK
Kirsten K
1 reviews | Active since Jun 2025
15 May 2026, 20:49
TERRIBLE CUSTOMER SERVICE
I returned items that I purchased online on the 29th of April. With the items I returned, I returned a second package that THEY sent by mistake. I haven’t received any feedback regarding my refund for a week now, after they said it would be processed! I would NEVER recommend shopping online with SENQU!
0
Replies (0)CS
Christelle S
1 reviews | Active since Aug 2016
12 May 2026, 15:35
Worst ever
Worst online shopping experience ever!! And the after sales service is pathetic. Won’t be ordering from them again… that is if i ever get my order
Helpful (0)
|Replies (0)CS
Christelle S
1 reviews | Active since Aug 2016
12 May 2026, 15:35
Worst ever
Worst online shopping experience ever!! And the after sales service is pathetic. Won’t be ordering from them again… that is if i ever get my order
0
Replies (0)VH
Vernon H
1 reviews | Active since Oct 2017
11 May 2026, 10:31
Customers pick up the tab for a failing brand
Super disappointed in the business ethics and after-sales service of this retailer. I purchased a jacket on 23 April at R600 in preparation for a trip the following week, where I expected very cold conditions. After only one day of use, I noticed stitching coming undone on the jacket. Because the stitching was clearly defective, I immediately stopped using it and intentionally avoided washing the jacket to prevent any further damage to the affected area. At the time, I was travelling through the Karoo, so there was naturally a very minor amount of dust exposure. I returned to the store on 8 May to request either a replacement or refund for what was very clearly a defective product. I was then told that the jacket could not be refunded because it was “not in a sellable condition” due to an extremely small amount of dust on the item. What made absolutely no sense, however, was that they were still willing to exchange the jacket — which completely contradicts the reasoning given for refusing the refund in the first place. Since they did not have the same size in stock, I was told they could not assist me further. When I questioned how they could consider reselling a defective jacket, I was informed that it would be sent back to the distribution centre for repair and then returned to stock for resale. At that point, I asked a very simple question: if the jacket can be repaired for resale, why can it not simply be repaired for the customer who bought it in good faith? The answer was effectively “no,” and I was told to go to another branch myself and attempt to arrange a swap-out there instead. So essentially, I was expected to do the running around to resolve a problem caused by a defective product they sold me. For the record, the condition of the jacket is easily a 9.9/10. The store themselves took photographs of it, which clearly prove that the jacket was not abused, damaged through misuse, or returned in an unacceptable state. The issue was purely a manufacturing defect. The “not sellable” argument honestly felt more like a tactic to avoid taking responsibility than a genuine concern about the item’s condition. I used a dry cloth to wipe the small dust spots off and it looks perfect. This anchors the fact that the retailer simply didnt want to do the right thing which leaves questionable business ethics on the table... So in summary: 1. This retailer sells sub-standard products. 2. Their after-sales service is extremely poor. 3. Customers are expected to carry the inconvenience and cost when the retailer fails to meet very basic responsibilities. As a retailer myself, I genuinely cannot imagine treating customers this way. Mistakes and defects happen in business — what matters is how you handle them afterwards. I sincerely hope the brand owner, Nino Chidoni from Gemelli, sees this review and addresses the conduct of this retailer, because this experience was unacceptable on every level. Please consider this carefully before purchasing from this store, because if something goes wrong with your purchase, you may very well be left to sort it out yourself. he way this was handled, you’d swear I had dragged the jacket behind my car before attempting to return it. Absolutely disappointing.
Helpful (0)
|Replies (0)VH
Vernon H
1 reviews | Active since Oct 2017
11 May 2026, 10:31
Customers pick up the tab for a failing brand
Super disappointed in the business ethics and after-sales service of this retailer. I purchased a jacket on 23 April at R600 in preparation for a trip the following week, where I expected very cold conditions. After only one day of use, I noticed stitching coming undone on the jacket. Because the stitching was clearly defective, I immediately stopped using it and intentionally avoided washing the jacket to prevent any further damage to the affected area. At the time, I was travelling through the Karoo, so there was naturally a very minor amount of dust exposure. I returned to the store on 8 May to request either a replacement or refund for what was very clearly a defective product. I was then told that the jacket could not be refunded because it was “not in a sellable condition” due to an extremely small amount of dust on the item. What made absolutely no sense, however, was that they were still willing to exchange the jacket — which completely contradicts the reasoning given for refusing the refund in the first place. Since they did not have the same size in stock, I was told they could not assist me further. When I questioned how they could consider reselling a defective jacket, I was informed that it would be sent back to the distribution centre for repair and then returned to stock for resale. At that point, I asked a very simple question: if the jacket can be repaired for resale, why can it not simply be repaired for the customer who bought it in good faith? The answer was effectively “no,” and I was told to go to another branch myself and attempt to arrange a swap-out there instead. So essentially, I was expected to do the running around to resolve a problem caused by a defective product they sold me. For the record, the condition of the jacket is easily a 9.9/10. The store themselves took photographs of it, which clearly prove that the jacket was not abused, damaged through misuse, or returned in an unacceptable state. The issue was purely a manufacturing defect. The “not sellable” argument honestly felt more like a tactic to avoid taking responsibility than a genuine concern about the item’s condition. I used a dry cloth to wipe the small dust spots off and it looks perfect. This anchors the fact that the retailer simply didnt want to do the right thing which leaves questionable business ethics on the table... So in summary: 1. This retailer sells sub-standard products. 2. Their after-sales service is extremely poor. 3. Customers are expected to carry the inconvenience and cost when the retailer fails to meet very basic responsibilities. As a retailer myself, I genuinely cannot imagine treating customers this way. Mistakes and defects happen in business — what matters is how you handle them afterwards. I sincerely hope the brand owner, Nino Chidoni from Gemelli, sees this review and addresses the conduct of this retailer, because this experience was unacceptable on every level. Please consider this carefully before purchasing from this store, because if something goes wrong with your purchase, you may very well be left to sort it out yourself. he way this was handled, you’d swear I had dragged the jacket behind my car before attempting to return it. Absolutely disappointing.
0
Replies (0)MVDM
Monique Van Der Merwe
1 reviews | Active since Mar 2017
8 May 2026, 09:42
First and last order
On 25 April 2026, I placed an order with Senqu. The parcel was dispatched to Fastway on Monday, 4 May 2026, and by Tuesday, 5 May 2026, it had already arrived at Fastway JHB West. Since then, I have still not received my parcel. What is even more disappointing is the complete lack of communication and feedback regarding the delay. I have made multiple attempts to get assistance, however calls often go unanswered, and when I do manage to speak to someone, no one is able to provide any explanation as to why the parcel has been sitting at the depot for days without being sent out for delivery. This parcel was purchased as a birthday gift, and the level of service received from both Fastway and Senqu’s supplier has been extremely frustrating and unacceptable. Customers spend hard-earned money and should at the very least receive proper communication and service. At this stage, I still have no indication of when, or even if, the parcel will be delivered. Please treat this matter as urgent and provide immediate feedback and resolution. Absolutely disgusted by the service received from Fastway at this point.
Helpful (0)
|Replies (0)MVDM
Monique Van Der Merwe
1 reviews | Active since Mar 2017
8 May 2026, 09:42
First and last order
On 25 April 2026, I placed an order with Senqu. The parcel was dispatched to Fastway on Monday, 4 May 2026, and by Tuesday, 5 May 2026, it had already arrived at Fastway JHB West. Since then, I have still not received my parcel. What is even more disappointing is the complete lack of communication and feedback regarding the delay. I have made multiple attempts to get assistance, however calls often go unanswered, and when I do manage to speak to someone, no one is able to provide any explanation as to why the parcel has been sitting at the depot for days without being sent out for delivery. This parcel was purchased as a birthday gift, and the level of service received from both Fastway and Senqu’s supplier has been extremely frustrating and unacceptable. Customers spend hard-earned money and should at the very least receive proper communication and service. At this stage, I still have no indication of when, or even if, the parcel will be delivered. Please treat this matter as urgent and provide immediate feedback and resolution. Absolutely disgusted by the service received from Fastway at this point.
0
Replies (0)RV
JF
Johan F
1 reviews | Active since Nov 2025
27 Nov 2025, 11:15
Senqu; We Promise Great Styles - Great Value - & LOUSY AFTER SALE SERVICE
I have been struggling since 28.09.2025 to date (27.11.2025) to get a miniscule refund from Senqu. Their after-sale service and general inefficiency (especially from their head office's side) is ghastly. Would not set foot in a Senqu store (especially the branch in Meyerton, Riverstone Mall) out of principal.
Helpful (0)
|Replies (0)JF
Johan F
1 reviews | Active since Nov 2025
27 Nov 2025, 11:15
Senqu; We Promise Great Styles - Great Value - & LOUSY AFTER SALE SERVICE
I have been struggling since 28.09.2025 to date (27.11.2025) to get a miniscule refund from Senqu. Their after-sale service and general inefficiency (especially from their head office's side) is ghastly. Would not set foot in a Senqu store (especially the branch in Meyerton, Riverstone Mall) out of principal.
0
Replies (0)RS
R S
1 reviews | Active since Oct 2019
27 Oct 2025, 22:13
SENQU INVOICE PROMISE
Order #15397 On 08 September 2025 I bought clothing online from SENQU for our business. I have been struggling to get an invoice for our books since then with just promises and promises and promises......
Helpful (0)
|Replies (0)DP
Deon P
1 reviews | Active since Oct 2025
15 Oct 2025, 13:56
Terrible service
Seems like not only the online service is bad. Got gifted 2 items but were 1 size to small. Took it to my nearest store with tags in place. Asked if I could exchange. Really rude lady at the counter. Phoned her manager with promise to call back. Hanged around for another 15-20 minutes. Queried again. Was told the lines are busy. Can it really be that difficult. Rude, unprofessional and couldn't care attitude. Vergelegen Plein Shopping Centre, Somerset West
Helpful (0)
|Replies (0)DP
Deon P
1 reviews | Active since Oct 2025
15 Oct 2025, 13:56
Terrible service
Seems like not only the online service is bad. Got gifted 2 items but were 1 size to small. Took it to my nearest store with tags in place. Asked if I could exchange. Really rude lady at the counter. Phoned her manager with promise to call back. Hanged around for another 15-20 minutes. Queried again. Was told the lines are busy. Can it really be that difficult. Rude, unprofessional and couldn't care attitude. Vergelegen Plein Shopping Centre, Somerset West
0
Replies (0)