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SENQU
Unclaimed Business
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AI Review Summary
Based on recent customer reviews, SENQU faces severe criticism across both its online and in-store channels. The online shopping experience is described as a nightmare, with customers reporting wrong items shipped, missing products, extreme delivery delays, and near-impossible refund and exchange processes. Communication is consistently highlighted as absent or unhelpful. In-store experiences are marred by rude and unprofessional staff, billing errors, and voucher redemption failures. While some customers acknowledge that the clothing itself is genuinely good quality, the overwhelmingly poor service completely overshadows this.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|18 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About SENQU
Based on recent customer reviews, SENQU faces severe criticism across both its online and in-store channels. The online shopping experience is described as a nightmare, with customers reporting wrong items shipped, missing products, extreme delivery delays, and near-impossible refund and exchange processes. Communication is consistently highlighted as absent or unhelpful. In-store experiences are marred by rude and unprofessional staff, billing errors, and voucher redemption failures. While some customers acknowledge that the clothing itself is genuinely good quality, the overwhelmingly poor service completely overshadows this.
SENQU has a TrustIndex of 0 out of 10 on Hellopeter, based on 18 reviews in the last 12 months. Hellopeter has tracked SENQU across 42 total reviews. How is the TrustIndex calculated? →
Recent reviews (18)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRV
JF
Johan F
1 reviews | Active since Jan 2020
27 Nov 2025, 09:15
Senqu; We Promise Great Styles - Great Value - & LOUSY AFTER SALE SERVICE
I have been struggling since 28.09.2025 to date (27.11.2025) to get a miniscule refund from Senqu. Their after-sale service and general inefficiency (especially from their head office's side) is ghastly. Would not set foot in a Senqu store (especially the branch in Meyerton, Riverstone Mall) out of principal.
Helpful (0)
|Replies (0)JF
Johan F
1 reviews | Active since Jan 2020
27 Nov 2025, 09:15
Senqu; We Promise Great Styles - Great Value - & LOUSY AFTER SALE SERVICE
I have been struggling since 28.09.2025 to date (27.11.2025) to get a miniscule refund from Senqu. Their after-sale service and general inefficiency (especially from their head office's side) is ghastly. Would not set foot in a Senqu store (especially the branch in Meyerton, Riverstone Mall) out of principal.
0
Replies (0)RS
R S
1 reviews | Active since Jan 2020
27 Oct 2025, 20:13
SENQU INVOICE PROMISE
Order #15397 On 08 September 2025 I bought clothing online from SENQU for our business. I have been struggling to get an invoice for our books since then with just promises and promises and promises......
Helpful (0)
|Replies (0)DP
Deon P
1 reviews | Active since Jan 2020
15 Oct 2025, 11:56
Terrible service
Seems like not only the online service is bad. Got gifted 2 items but were 1 size to small. Took it to my nearest store with tags in place. Asked if I could exchange. Really rude lady at the counter. Phoned her manager with promise to call back. Hanged around for another 15-20 minutes. Queried again. Was told the lines are busy. Can it really be that difficult. Rude, unprofessional and couldn't care attitude. Vergelegen Plein Shopping Centre, Somerset West
Helpful (0)
|Replies (0)DP
Deon P
1 reviews | Active since Jan 2020
15 Oct 2025, 11:56
Terrible service
Seems like not only the online service is bad. Got gifted 2 items but were 1 size to small. Took it to my nearest store with tags in place. Asked if I could exchange. Really rude lady at the counter. Phoned her manager with promise to call back. Hanged around for another 15-20 minutes. Queried again. Was told the lines are busy. Can it really be that difficult. Rude, unprofessional and couldn't care attitude. Vergelegen Plein Shopping Centre, Somerset West
0
Replies (0)MP
JM
Jabu M
1 reviews | Active since Jan 2020
23 Jul 2025, 08:07
WORST SERVICE EVER!
I placed an online order for a tracksuit set on the 25th of June. When the order arrived, they packed and delivered the wrong size. I requested an exchange of the item for the correct size. Almost a MONTH later, I am still waiting. Kalin and Hlengiwe (SENQU employees) are not helpful at all. They engage you in endless emails under the guise that they are sorry and willing to assist yet they are far from helpful. If you want a headache, place an order online.
Helpful (0)
|Replies (0)JM
Jabu M
1 reviews | Active since Jan 2020
23 Jul 2025, 08:07
WORST SERVICE EVER!
I placed an online order for a tracksuit set on the 25th of June. When the order arrived, they packed and delivered the wrong size. I requested an exchange of the item for the correct size. Almost a MONTH later, I am still waiting. Kalin and Hlengiwe (SENQU employees) are not helpful at all. They engage you in endless emails under the guise that they are sorry and willing to assist yet they are far from helpful. If you want a headache, place an order online.
0
Replies (0)LV
Leopards V
1 reviews | Active since Jan 2020
18 Jul 2025, 05:28
Disgraceful service!! Avoid if you can!
It's been almost two months since I placed two separate (and not even large) orders - and I'm still waiting for missing items. They've sent me the wrong item three times, and the lack of communication is just unbelievable!! It’s like they don’t even care. I do a lot of online shopping - even orders from America to South Africa arrive faster than this. That says it all! What's even more frustrating is that their clothing is genuinely good, but the service? Absolutely shocking!! And judging by all the other reviews on HelloPeter and other places, saying the same thing, this isn't a once-off. Honestly, if you can avoid shopping here, please do. Save yourself the stress. Hands down the worst experience l've ever had. What an absolute nightmare!
Helpful (0)
|Replies (0)LV
Leopards V
1 reviews | Active since Jan 2020
18 Jul 2025, 05:28
Disgraceful service!! Avoid if you can!
It's been almost two months since I placed two separate (and not even large) orders - and I'm still waiting for missing items. They've sent me the wrong item three times, and the lack of communication is just unbelievable!! It’s like they don’t even care. I do a lot of online shopping - even orders from America to South Africa arrive faster than this. That says it all! What's even more frustrating is that their clothing is genuinely good, but the service? Absolutely shocking!! And judging by all the other reviews on HelloPeter and other places, saying the same thing, this isn't a once-off. Honestly, if you can avoid shopping here, please do. Save yourself the stress. Hands down the worst experience l've ever had. What an absolute nightmare!
0
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Angelique D
1 reviews | Active since Jan 2020
9 Jul 2025, 07:49
WORST ONLINE SERVICE
The worst online service. I ordered a Jacket online on the 2nd and everyday I need to ask for feedback and when you do get feedback it is a mail going to another person asking for feedback and yet again with no feedback at all it is the 9th today and still no update on the order they don't answer phones as well WHAT DO YOU DO ALL DAY SENQU
Helpful (0)
|Replies (0)AD
Angelique D
1 reviews | Active since Jan 2020
9 Jul 2025, 07:49
WORST ONLINE SERVICE
The worst online service. I ordered a Jacket online on the 2nd and everyday I need to ask for feedback and when you do get feedback it is a mail going to another person asking for feedback and yet again with no feedback at all it is the 9th today and still no update on the order they don't answer phones as well WHAT DO YOU DO ALL DAY SENQU
0
Replies (0)