Christelle S's Profile | Hellopeter

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Christelle S

Active since Aug 2016

5

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0

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5 reviews

3 months ago

Worst ever

Worst online shopping experience ever!! And the after sales service is pathetic. Won’t be ordering from them again… that is if i ever get my order

0 replies

27 months ago

Lousy

I bought some shoes from Senqu online. I changed my mind and wished to return them, I tried several times doing it online with no success and emails left unanswered. Eventually I tried going instore but the experience was even worse. There were one laying behind the counter while talking to me, telling me that they can’t help me, the other which I assume was the manager had a very lousy attitude and the other looked like she was going to fall asleep any minute. I did not receive a receipt in the parcel that came with the courier but I showed them all the emails and proof of purchase but they kept on asking for the receipt and did not want to help me, eventually I gave up because you can’t talk to someone and explain if they did not feel like helping you in the first place and not even trying to understand.

0 replies

31 months ago

Dissapointed

I ordered a swimming pool on the 13th of December 2023 and still have not received it. I have phoned and sent emails endlessly and the matter is just not being resolved. I use to love shopping at Makro but from now on I will think twice before ordering something from them.

1 reply

32 months ago

Poor communication

I ordered some things on the 13th of December, well needles to say there are still some things that I have not received from them and it is 2 weeks later. I tried phoning, email and I even did the whatsapp chatbot but it seems that client service is just not that important to them. I don’t mind the wait but what I do mind is the very poor communication from their side. When they actually do answer my email they just foward the same one and when I do get through to the call centre they say they will get back to me but they never do - it has been a week of me trying to find out what is going on.

1 reply

121 months ago

Disgusted

<p>I bought a pair of boots from Shoe city Bloemgate in May 2016. Three months later (August) the boots sole are coming of and the leather is wearing of. I go to the store to fill them in that my boots did not even last 3 months and the lady gives me really bad attitude and tells me that well its been three months what did i expect?!? I feel that the fact that the boots where falling apart was due to poor qaulity because i also bought another pair of boots from a different outlet and alternate between the two pairs so they are equaly worn.. The 2nd pair is still good as new while the pair from shoe city is falling apart? Im cery disgusted not only in the product but also in the service i got and the way the lady treated me.</p>

2 replies

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1 Star

5 (100%)

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