Monique Van Der Merwe's Profile | Hellopeter

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Monique Van Der Merwe

Active since Mar 2017

27

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27 reviews

Fastway Couriers (South Africa)

3 months ago

Disgusting Customer Service

On 25 April 2026, I placed an order with Senqu. The parcel was dispatched to Fastway on Monday, 4 May 2026, and by Tuesday, 5 May 2026, it had already arrived at Fastway JHB West. Since then, I have still not received my parcel. What is even more disappointing is the complete lack of communication and feedback regarding the delay. I have made multiple attempts to get assistance, however calls often go unanswered, and when I do manage to speak to someone, no one is able to provide any explanation as to why the parcel has been sitting at the depot for days without being sent out for delivery. This parcel was purchased as a birthday gift, and the level of service received from both Fastway and Senqu’s supplier has been extremely frustrating and unacceptable. Customers spend hard-earned money and should at the very least receive proper communication and service. At this stage, I still have no indication of when, or even if, the parcel will be delivered. Please treat this matter as urgent and provide immediate feedback and resolution. Absolutely disgusted by the service received from Fastway at this point.

0 replies

3 months ago

First and last order

On 25 April 2026, I placed an order with Senqu. The parcel was dispatched to Fastway on Monday, 4 May 2026, and by Tuesday, 5 May 2026, it had already arrived at Fastway JHB West. Since then, I have still not received my parcel. What is even more disappointing is the complete lack of communication and feedback regarding the delay. I have made multiple attempts to get assistance, however calls often go unanswered, and when I do manage to speak to someone, no one is able to provide any explanation as to why the parcel has been sitting at the depot for days without being sent out for delivery. This parcel was purchased as a birthday gift, and the level of service received from both Fastway and Senqu’s supplier has been extremely frustrating and unacceptable. Customers spend hard-earned money and should at the very least receive proper communication and service. At this stage, I still have no indication of when, or even if, the parcel will be delivered. Please treat this matter as urgent and provide immediate feedback and resolution. Absolutely disgusted by the service received from Fastway at this point.

0 replies

36 months ago

Poor Playpen

I ordered a Playpen, 100 ***** and mat for my baby. This was all a combo worth R1700. I received 20 *****, no mat and a playpen worth R500 was in the box. The box looked like it was in the rubble. I returned the set. They sent me a new set. Exactly the same set that was incorrectly sent to me in the first place. This is so unnecessary and no I no longer want the playpen as I have to wait days for it every time.

0 replies

36 months ago

Pathetic customer service

I have been a customer for 9 years with a average account of R1500+ per month. In January I called for an Upgrade on my 2nd contract where they advised me that I cannot upgrade my contract. I then requested how to go about cancelling this contract. 11 March I called to cancel where they stated I need to call in April. 12 April I called to cancel. I spoke to a consultant where she advised that the retentions department will be in contact to finalize the cancellation. As I have true caller on my phone, and retentions is marked as Spam, the calls were blocked. I then stopped paying the additional on the account in May 2023. Benefits were still loaded but as I don't use this number I was not aware. I called and emailed EVERY MONTH since the contract was due for cancellation. After numerous calls and discussions in July & Aug Cell C refuses to assist by writing off the amounts not paid as they say benefits was used. Eventhough the contract has now moved to month 26,27 and 28. According to law I only signed a contract for 24 months. After the discussions my primary number was suspended. Now I refuse to pay this account as I am being victimized and forced. the Primary number is due for Cancellation in September. My number has been totally shut down as I can not even receive calls any more. This is pathetic and I am disgusted by the way Cellc treats longstanding customers. I have received numerous calls from accounts where the staff has been so rude and tells me, "I just don't want to pay" That is not the case, I did send the required information in time but someone at cell C that did not do their work and now I am being held responsible,

2 replies

51 months ago

Cell C and their aftersales service

I have 2 existing accounts for the past 4 - 6 years with Cell C. I pay more than 1,5k per month on my accounts. My account has fallen in arrears with R144 which I was only notified of when my cellphones where both Soft locked. I then paid the amount but still my phones remain locked. I personally dont agree with treating long and loyal customers in this manner. I have a very bitter taste and dont think when my contracts is due for upgrade that I will continue with CellC

1 reply

58 months ago

Settled accounts does not matter

On 10 Aug 2021 I settled my vehicle Finance with Wesbank. On 09 September they send me a Self Help Service instructions to Complete the change of ownership paperwork before the documents can be sent to me. I fill in the documentation and pay the registration via Online Transaction (fill in card details and they deduct from your card) after more than a month I now went to follow up and now all of a sudden my "Proof of payment" cannot be tracked. And I have to provide all my information once again? What have you guys been doing for 2 and a half months????

2 replies

61 months ago

No feedback or response

Monique van der Merwe *** Contact no: *** Good day, I have been trying to get assistance for about 6 weeks now with NO SUCCESS! In 2019 I took out 3 contracts, *** which is my main account. Has been for the past 5+ years. *** which is my moms account and a router of R200 a month. I do not have this number as we never used the number. In April 2020 I phoned cell c to change all my contracts to the smallest packages possible as our Company has closed down due to Covid. The lady I spoke to that day mentioned that the Router has been paid in full (the device) and she will then cancel this contract due to me being unemployed. She asked me to settle the account to date and will then be canceled. My other 2 contracts were adjusted to the smallest packages possible. NOW I see that this contract has been handed over to a legal partner? And listed on my ITC??? I feel this is very unfair and if I was made aware of this before June I would have never upgraded my other 2 contracts. I pay R1300 every month and I have been handed over for R1400??? After the CellC employee said that the contract will be canceled? Should I not receive feedback by 20 Aug 2021 I will take this further.

1 reply

62 months ago

Contract Handed Over

I have been a customer with Cell C for the past 4-7 years... I had 3 contracts in March 2020 when the company I worked for closed due to Covid. I then called in and asked Cell C to assist & adjust my account so it could be more affordable. The lady that assist me was so nice & well informed. One of these contracts was a Data contract. She advised me that the router has been repaid & that we can cancel this contract with immediate effect. Now after a year I have been contacted by a legal firm. Stating that my account has been handed over? I still have 2 accounts with Cell C and not ONCE was I advised that this contract will be handed over. This is honestly pathetic and will ensure that once my contracts have expired, I will move over to a different service provider.

1 reply

68 months ago

Results to no avail! And no one to assist

In Oct I wrote my exam for my Second year within my BCom Degree in Management. Some of my subjects was not even loaded on my portal. Subjects had to be mailed to me on the day of the exam. We were supposed to receive our results 15 December 2020. After a general message was, we were advised that there has been a system error and results will be out on 18 December 2020. Todat as of 12 January 2021 I have mailed and called with no luck in retreiving my results for 2020. This is honestly the worst it has ever been. As NO ONE is even trying to help. Im shocked.

0 replies

75 months ago

DEBIT ORDER CHANGED

Good day, Since I had no luck trying to contact the Customer Care number and no luck in store, I thought best to log a complaint here... My account is currently suspended over R218.00. Since I joined telkom and as per my contract my debit order was scheduled for the 1st of every month... So after my debit order did not go off the first month on the 1st I paid via EFT and everymonth thereafter. My payments take place between the 25th and 1st of every month. 5-10 days prior to the debit order date selected by Telkom. After a while I realised that I am being charged a debit order reversal fee... When Telkom took it upon themselves to move my debit order date to the 5th of every month WITHOUT MY KNOWLEDGE. Now I pay R200 more every month for my Wifi contract. In June we did not receive a statement (due to lockdown) and I paid the amount that I signed off on the contract for. They have suspended my line and NO ONE can assist. My Payment for June has not even been allocated!

0 replies

Review Distribution

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4 Star

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2 Star

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1 Star

27 (100%)

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