SI
Sentinel International Trust Company
Unclaimed Business
SI
Sentinel International Trust Company
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#69
in Financial Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Sharn C
1 reviews | Active since Jan 2020
29 Oct 2024, 06:54
Terrible Company - we Waited TWO years for a trf
Unprofessional poor service This rcompany was engaged as executors to an estate with funds and beneficiaries in South Africa and other countries. At the beginning of the process everything looked professional and promising with a good initial introduction. That initial introduction turned out to be just a standard letter with promises that would remain unfulfilled. The person put in charge of the estate at Sentinel proved on several occasions incapable of providing status reports or fulfilling agreed promises regarding the supply of information. It also became clear early on that once they were engaged with contracts signed there was no one to oversee them and hold them accountable. Be warned anyone else thinking of using this company. So whether they do a good job or bad it will not affect how much they get paid and as a result this explains the lackadaisical attitude to everything. On several occasions after no news or updates from Sentinel a prod resulted in a sudden flurry of activity with what appeared to be the pretence that they were about to do something. They have ZERO project management knowledge or understanding if they do they have not shown it on this project and have no way of reporting on progress that would have given the stake holders confidence that everything was in hand and under control. In some cases they made decisions without consultation where there were clearly cheaper options to get the problem solved that they could have been made aware of if they had discussed it before hand. But its not their money they were spending so why would they care. The name of their company is Sentinel International Trust. International? They turned out to be as international as anyone with a web browser and a search engine to ask questions of. The international part of the problem was just passed over to another company with nothing to hold that new company accountable and no way to monitor their progress. There is a slogan on their website, a quote from their CEO "making the complex simple". This is not the case they appeared to be making it up as they went along and appeared to be winging it from shortly after they were engaged in the process. Anything complex they appeared to hand over to someone else at beneficiarys expense. It was a big mistake appointing this company to manage this process. On numerous occasions over the last 10 years Sentinel were asked to provide reports updates and status updates the result was minimal and very poorly presented if anything was provided at all so they had plenty of opportunity to make amends but were not capable of doing so. An attempt to escalate the issue was not taken seriously and a very poor response from Francois manager who did not appear to understand or address the issues that inexperienced. It took TWO years TWO YEARS for one request and transfer and recently it took 1 year. For a medical EMERGENCY - it took 6 months fir them to trf the funds. So not surprising no improvement has been noticed since escalation. A shocking experience! Spread the word.
Helpful (0)
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Sharn C
1 reviews | Active since Jan 2020
29 Oct 2024, 06:54
Terrible Company - we Waited TWO years for a trf
Unprofessional poor service This rcompany was engaged as executors to an estate with funds and beneficiaries in South Africa and other countries. At the beginning of the process everything looked professional and promising with a good initial introduction. That initial introduction turned out to be just a standard letter with promises that would remain unfulfilled. The person put in charge of the estate at Sentinel proved on several occasions incapable of providing status reports or fulfilling agreed promises regarding the supply of information. It also became clear early on that once they were engaged with contracts signed there was no one to oversee them and hold them accountable. Be warned anyone else thinking of using this company. So whether they do a good job or bad it will not affect how much they get paid and as a result this explains the lackadaisical attitude to everything. On several occasions after no news or updates from Sentinel a prod resulted in a sudden flurry of activity with what appeared to be the pretence that they were about to do something. They have ZERO project management knowledge or understanding if they do they have not shown it on this project and have no way of reporting on progress that would have given the stake holders confidence that everything was in hand and under control. In some cases they made decisions without consultation where there were clearly cheaper options to get the problem solved that they could have been made aware of if they had discussed it before hand. But its not their money they were spending so why would they care. The name of their company is Sentinel International Trust. International? They turned out to be as international as anyone with a web browser and a search engine to ask questions of. The international part of the problem was just passed over to another company with nothing to hold that new company accountable and no way to monitor their progress. There is a slogan on their website, a quote from their CEO "making the complex simple". This is not the case they appeared to be making it up as they went along and appeared to be winging it from shortly after they were engaged in the process. Anything complex they appeared to hand over to someone else at beneficiarys expense. It was a big mistake appointing this company to manage this process. On numerous occasions over the last 10 years Sentinel were asked to provide reports updates and status updates the result was minimal and very poorly presented if anything was provided at all so they had plenty of opportunity to make amends but were not capable of doing so. An attempt to escalate the issue was not taken seriously and a very poor response from Francois manager who did not appear to understand or address the issues that inexperienced. It took TWO years TWO YEARS for one request and transfer and recently it took 1 year. For a medical EMERGENCY - it took 6 months fir them to trf the funds. So not surprising no improvement has been noticed since escalation. A shocking experience! Spread the word.
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HA
Hannes A
1 reviews | Active since Jan 2020
16 Mar 2021, 07:42
Adele van den Bergh
Never in my life have I seen a so-called international firm has useless like Sentinel. They have no honor in doing their Job or delivering the service they are supposed to do to the customer. I have several examples where I have left messages and e-mails to the lady named Adele who is working with my late father's trust that is made out to my younger brother who is still underage to manage anything in the trust that is there to look after his welfare. She doesn't care at all I always need to make several attempts before she will reply never the less to do. My complaints also seem to be let in the wind because I never see anything to be corrected or changed. This is only one of few complaints I can testify about this Company's poor, poor, very poor service.
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Hannes A
1 reviews | Active since Jan 2020
16 Mar 2021, 07:42
Adele van den Bergh
Never in my life have I seen a so-called international firm has useless like Sentinel. They have no honor in doing their Job or delivering the service they are supposed to do to the customer. I have several examples where I have left messages and e-mails to the lady named Adele who is working with my late father's trust that is made out to my younger brother who is still underage to manage anything in the trust that is there to look after his welfare. She doesn't care at all I always need to make several attempts before she will reply never the less to do. My complaints also seem to be let in the wind because I never see anything to be corrected or changed. This is only one of few complaints I can testify about this Company's poor, poor, very poor service.
0
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Nicholeen B
1 reviews | Active since Jan 2020
12 Aug 2019, 13:18
SENTINEL CANT BE TRUSTED
This company is not sorting out my late father trust documents they not finalizing his estate, The lady who not helping is Shirley Krishundutt office number (031) 265 3320 the company is called SENTINEL INTERNATIONAL TRUST COMPANY
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Nicholeen B
1 reviews | Active since Jan 2020
12 Aug 2019, 13:18
SENTINEL CANT BE TRUSTED
This company is not sorting out my late father trust documents they not finalizing his estate, The lady who not helping is Shirley Krishundutt office number (031) 265 3320 the company is called SENTINEL INTERNATIONAL TRUST COMPANY
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Replies (0)