SM
Sentinel Mining Industry Retirement Fund
Unclaimed Business
SM
Sentinel Mining Industry Retirement Fund
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Sentinel Mining Industry Retirement Fund
Sentinel Mining Industry Retirement Fund has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Sentinel Mining Industry Retirement Fund across 80 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Sebina M
1 reviews | Active since Jan 2020
12 Mar 2026, 11:42
They're the worst company despite having people's retirement money
They're the worst company despite having people's retirement money. My dad retired in Oct dure to cancer. Medical aid stopped because he's now not working. Sentinel keeps giving different dates for release of funds. My dad needs treatment and has no source of funds current and yet he has millions held by Sentinel
Helpful (0)
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Sebina M
1 reviews | Active since Jan 2020
12 Mar 2026, 11:42
They're the worst company despite having people's retirement money
They're the worst company despite having people's retirement money. My dad retired in Oct dure to cancer. Medical aid stopped because he's now not working. Sentinel keeps giving different dates for release of funds. My dad needs treatment and has no source of funds current and yet he has millions held by Sentinel
0
Replies (0)DR
Dirk R
1 reviews | Active since Jan 2020
11 Dec 2025, 10:28
YOU WILL NOT BELIEVE THIS!!!
This company got one star from me, because I couldn't give them nothing. I don't have words to describe this company. So I am just going to tell you the story, starting with comprehensive background information. X's late father (hereafter referred to as he/him/his) worked for a mining company, whose pension and related affairs are handled by this company, before he retired. A while after his wife passed away, he married Y. After about 6-7 years of marriage to Y, he asked X come and take him off the farm where he they stayed with Y's children and grandchildren. In about the last 2 years of staying on the farm, Y started revealing her true colours and her real intentions of the marriage started to come out. Firstly, she pushed him and he fell and broke his hip. She also kept him in a trans, by giving him all sorts of medicine, to (by the looks of it) keep him sort of in a trance, so he didn't know what he was doing. While in such a state, she got access to his banking details. She (and/or her children) took out a high 5-figure loan in his name, for reasons unknown - he didn't get any benefit from this loan. She (and/or her children and grandchildren) took out cell phone contracts on his name and upgraded them regularly, leaving him with an old phone with a cracked screen. She was also making plans to giving him rat poison, to speed up him dying, because it wasn't happening soon enough, so she could get his pension, as well as the benefits, of what seems to be a life insurance policy (from here on called the "policy") he had. X has proof of these (what you might call) "allegations". Eventually things got so bad, that he asked X to come and take him off the farm. When X went to fetch him from the farm, she got a nurse to take care of him privately. Shortly afterwards, Y submitted divorce papers, but she soon decided to withdraw them, because she she knew that she would not get anything, if she would divorce him. After about 8 months the nurse started complaining about back aches and she couldn't take care of him anymore. She was over 70 already. After collaboration and discussions between X, her brother and her sisters, they decided that it would be best, to take him to a frail care centre. Since X was staying the closest to him, she took it on her to make the necessary arrangements. The frail care centre she decided on to take him to, wanted a doctor's note stating his health condition, before he could be admitted. Therefore X then took him to see a doctor for an examination. The doctor's findings did not mention any health problems like Alzheimer's disease, simply because he didn't suffer from it. The doctor actually said that he was very healthy for his age. On the other hand, Y claimed that he had Alzheimer's disease - therefore (I guess) all the medicines she gave him. While still on the farm, Y brainwashed him with bad perceptions of what he was going experience, while being at a frail care centre - rotten food, physical abuse, uncomfortable beds, etc, etc, etc. Because of that, he didn't want to go into frail care, but after being admitted, his physical condition actually improved. He was gaining weight and te did not need to take any medicines, except for a headache pill once in a while. After about a year in frail care and because he still didn't want to be there, he decided to basically stop eating anything, except for yogurt and porridge. This caused his health to deteriorate. He would have divorced Y, but at that stage, he was not healthy enough, to go and attend the court proceedings. While being in the frail care centre and still being alive, he wanted to change the beneficiaries of the policy he had with this retirement fund. This required forms to be populated, which was done in the presence of an commissioner of oath. After completion, the forms were submitted to the this company and it was accepted. Several months later, he passed away. Now for the issue I have with this company. Now that he passed away, this company does not want to honour the changes he made, to the beneficiaries on the policy. Instead, they want to pay out the funds to Y, from whom he was separated for more than 2 years, because they seem to have some kind of policy rule, that states something like the deceased's spouse must receive the funds from the policy, immaterial of who the beneficiaries are, that he nominated before his death. This means that this company wants to pay out the money, to 1) the person who de*****ed him out of thousands of rands (the loan and cell phone contracts); 2)the person who caused him physical harm (broken hip); 3) the person, who was planning to kill him. Yes, this company wants to compensate this person, after everything she did with and wanted to do to him. Worse of all is, that this company knows all about everything stated above and they STILL want to continue with the pay-out to Y. This makes me want to vomit in disgust!!! I am not saying that only the nominated beneficiaries should receive the pay-out, but sure as hell, Y doesn't deserve a single cent from it.
Helpful (0)
|Replies (0)DR
Dirk R
1 reviews | Active since Jan 2020
11 Dec 2025, 10:28
YOU WILL NOT BELIEVE THIS!!!
This company got one star from me, because I couldn't give them nothing. I don't have words to describe this company. So I am just going to tell you the story, starting with comprehensive background information. X's late father (hereafter referred to as he/him/his) worked for a mining company, whose pension and related affairs are handled by this company, before he retired. A while after his wife passed away, he married Y. After about 6-7 years of marriage to Y, he asked X come and take him off the farm where he they stayed with Y's children and grandchildren. In about the last 2 years of staying on the farm, Y started revealing her true colours and her real intentions of the marriage started to come out. Firstly, she pushed him and he fell and broke his hip. She also kept him in a trans, by giving him all sorts of medicine, to (by the looks of it) keep him sort of in a trance, so he didn't know what he was doing. While in such a state, she got access to his banking details. She (and/or her children) took out a high 5-figure loan in his name, for reasons unknown - he didn't get any benefit from this loan. She (and/or her children and grandchildren) took out cell phone contracts on his name and upgraded them regularly, leaving him with an old phone with a cracked screen. She was also making plans to giving him rat poison, to speed up him dying, because it wasn't happening soon enough, so she could get his pension, as well as the benefits, of what seems to be a life insurance policy (from here on called the "policy") he had. X has proof of these (what you might call) "allegations". Eventually things got so bad, that he asked X to come and take him off the farm. When X went to fetch him from the farm, she got a nurse to take care of him privately. Shortly afterwards, Y submitted divorce papers, but she soon decided to withdraw them, because she she knew that she would not get anything, if she would divorce him. After about 8 months the nurse started complaining about back aches and she couldn't take care of him anymore. She was over 70 already. After collaboration and discussions between X, her brother and her sisters, they decided that it would be best, to take him to a frail care centre. Since X was staying the closest to him, she took it on her to make the necessary arrangements. The frail care centre she decided on to take him to, wanted a doctor's note stating his health condition, before he could be admitted. Therefore X then took him to see a doctor for an examination. The doctor's findings did not mention any health problems like Alzheimer's disease, simply because he didn't suffer from it. The doctor actually said that he was very healthy for his age. On the other hand, Y claimed that he had Alzheimer's disease - therefore (I guess) all the medicines she gave him. While still on the farm, Y brainwashed him with bad perceptions of what he was going experience, while being at a frail care centre - rotten food, physical abuse, uncomfortable beds, etc, etc, etc. Because of that, he didn't want to go into frail care, but after being admitted, his physical condition actually improved. He was gaining weight and te did not need to take any medicines, except for a headache pill once in a while. After about a year in frail care and because he still didn't want to be there, he decided to basically stop eating anything, except for yogurt and porridge. This caused his health to deteriorate. He would have divorced Y, but at that stage, he was not healthy enough, to go and attend the court proceedings. While being in the frail care centre and still being alive, he wanted to change the beneficiaries of the policy he had with this retirement fund. This required forms to be populated, which was done in the presence of an commissioner of oath. After completion, the forms were submitted to the this company and it was accepted. Several months later, he passed away. Now for the issue I have with this company. Now that he passed away, this company does not want to honour the changes he made, to the beneficiaries on the policy. Instead, they want to pay out the funds to Y, from whom he was separated for more than 2 years, because they seem to have some kind of policy rule, that states something like the deceased's spouse must receive the funds from the policy, immaterial of who the beneficiaries are, that he nominated before his death. This means that this company wants to pay out the money, to 1) the person who de*****ed him out of thousands of rands (the loan and cell phone contracts); 2)the person who caused him physical harm (broken hip); 3) the person, who was planning to kill him. Yes, this company wants to compensate this person, after everything she did with and wanted to do to him. Worse of all is, that this company knows all about everything stated above and they STILL want to continue with the pay-out to Y. This makes me want to vomit in disgust!!! I am not saying that only the nominated beneficiaries should receive the pay-out, but sure as hell, Y doesn't deserve a single cent from it.
0
Replies (0)SJ
Sandra J
1 reviews | Active since Jan 2020
8 Jul 2025, 14:05
Do we need to be concern regarding fund pay outs,not even a court order replies
4months ago divorce court order stated that a portion of husband's funds must be paid to me within 30days.Up to date no payment was received,even went to the Klerksdorp office,but needles to say not even the lady from their office gets an answer ,why payment is not been made.I'm in a extremly bad situation,and faceing eviction,within days...Need assistance asap.Sandra de Jongh 083 383 1046
Helpful (0)
|Replies (0)SJ
Sandra J
1 reviews | Active since Jan 2020
8 Jul 2025, 14:05
Do we need to be concern regarding fund pay outs,not even a court order replies
4months ago divorce court order stated that a portion of husband's funds must be paid to me within 30days.Up to date no payment was received,even went to the Klerksdorp office,but needles to say not even the lady from their office gets an answer ,why payment is not been made.I'm in a extremly bad situation,and faceing eviction,within days...Need assistance asap.Sandra de Jongh 083 383 1046
0
Replies (0)GN
JE
Jaun-Pierre Els
1 reviews | Active since Jan 2020
2 Apr 2025, 11:46
Verry poor personal service!!!!!!!
Does not even deserve 1 star. Been trying to get hold of them for 3 weeks now. If you go to a branch,the people says you must work through the call center. If you do call the call center, you stay on the line more than 30 minutes, with no answer... VERRY bad service.
Helpful (0)
|Replies (0)JE
Jaun-Pierre Els
1 reviews | Active since Jan 2020
2 Apr 2025, 11:46
Verry poor personal service!!!!!!!
Does not even deserve 1 star. Been trying to get hold of them for 3 weeks now. If you go to a branch,the people says you must work through the call center. If you do call the call center, you stay on the line more than 30 minutes, with no answer... VERRY bad service.
0
Replies (0)CM
Chulekazi M
1 reviews | Active since Jan 2020
17 Mar 2025, 09:31
Payment process raking forever!
Good day.Yesterday marked 2 years since my Mom's and sentinel hasnt paid my late mother's death pension (NS MBOBOSI) who was working at Harmony target Mine I have never expirienced such bad service with a company like this & its so sad because my mom was the primary caregiver for my son who has special needs & my brother. Since our claim has been on payment processing its wild.
Helpful (0)
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Chulekazi M
1 reviews | Active since Jan 2020
17 Mar 2025, 09:31
Payment process raking forever!
Good day.Yesterday marked 2 years since my Mom's and sentinel hasnt paid my late mother's death pension (NS MBOBOSI) who was working at Harmony target Mine I have never expirienced such bad service with a company like this & its so sad because my mom was the primary caregiver for my son who has special needs & my brother. Since our claim has been on payment processing its wild.
0
Replies (0)CM
Chulekazi M
1 reviews | Active since Jan 2020
4 Mar 2025, 05:52
Death claim taking forever
Good day, I'm beyond frustrated with sentinel services. We have a death claim with them since April 2023 of our kate mother ID 6812300890086, our claim benefit was handed to PFA last year (i do understand why it has taken this long) but we won the case last year November the 15th & we were sent emails to send our bank proof of accounts, which we did on the 28th of November 2023 In January 2025 i did a follow up of the claim & i was told the ddnt receive our documents then we sent them again.. The problem with them we must do the follow up and they were requesting the documentations 1 by 1, February the 12 2025 we sent all the required documents to this date we haven't gotten the payments & there is no communication again. I wanted to ask how long does the process of payment take when they have all the documentation.. I have a 2 siblings , 1 nsfas hasn't fundend him & the other one hs special needs
Helpful (0)
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Chulekazi M
1 reviews | Active since Jan 2020
4 Mar 2025, 05:52
Death claim taking forever
Good day, I'm beyond frustrated with sentinel services. We have a death claim with them since April 2023 of our kate mother ID 6812300890086, our claim benefit was handed to PFA last year (i do understand why it has taken this long) but we won the case last year November the 15th & we were sent emails to send our bank proof of accounts, which we did on the 28th of November 2023 In January 2025 i did a follow up of the claim & i was told the ddnt receive our documents then we sent them again.. The problem with them we must do the follow up and they were requesting the documentations 1 by 1, February the 12 2025 we sent all the required documents to this date we haven't gotten the payments & there is no communication again. I wanted to ask how long does the process of payment take when they have all the documentation.. I have a 2 siblings , 1 nsfas hasn't fundend him & the other one hs special needs
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
17 Feb 2025, 09:44
Delayed payout to client - zero communication, no answer to follow-ups
Timeline of events: 1. We submitted a divorce pension preserver claim for a client early November 2024. According to the court documents the preserver must be settled in 60 days from divorce date which was 30 October 2024. 2. On the 19th of December my office enquired about the process. We were told that the tax directive was app**** for. (This was a lie which will be expanded on below). 3. On 6 January 2025 your call centre indicated that the tax directive can only be app**** for after payout. This is not even procedurally correct and thus another lie. 4. After getting hold of Mpolokeng Mathinya who assisted us. She confirmed the tax directive was never app**** for and requested changes to the form. 5. Form was submitted on 30th of January 2025. It takes max 10 days to get a tax directive for these payouts. 6. My client has followed up directly numerous times and so have my office. Mpolokeng does not reply to emails. Mpolokeng's direct number only rings and the call centre does not answer. Neither does your Carltonville, Klerksdorp and other offices, no answer. 7. We will be writing to the risk committee chairman.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
17 Feb 2025, 09:44
Delayed payout to client - zero communication, no answer to follow-ups
Timeline of events: 1. We submitted a divorce pension preserver claim for a client early November 2024. According to the court documents the preserver must be settled in 60 days from divorce date which was 30 October 2024. 2. On the 19th of December my office enquired about the process. We were told that the tax directive was app**** for. (This was a lie which will be expanded on below). 3. On 6 January 2025 your call centre indicated that the tax directive can only be app**** for after payout. This is not even procedurally correct and thus another lie. 4. After getting hold of Mpolokeng Mathinya who assisted us. She confirmed the tax directive was never app**** for and requested changes to the form. 5. Form was submitted on 30th of January 2025. It takes max 10 days to get a tax directive for these payouts. 6. My client has followed up directly numerous times and so have my office. Mpolokeng does not reply to emails. Mpolokeng's direct number only rings and the call centre does not answer. Neither does your Carltonville, Klerksdorp and other offices, no answer. 7. We will be writing to the risk committee chairman.
0
Replies (0)