Breach of Pension Fund Act 24 of 1956

Dealing with Sentinel for a pension transfer according to the divorce decree. When I initially spoke to them two weeks ago regarding this, the lady I spoke to told me that they have already app**** for the tax directive. I phoned again today and the gentleman was very arrogant. He told me that they are awaiting the funds to be transferred into the client's name. I asked him to confirm whether they app**** for the tax directive or not. He told me that they cannot apply for the tax directive until the funds reflect in the client's name. I asked him how long the process would take and he said 10-12 weeks. This is a breach of the pension act which says it must be transferred within 60 days. We will be going to the Pension Fund Adjudicator.