Funds delayed due to not responing or reading emails

after my resignation at the company i workrf for i started my new employment. My pensioen fund then needed to be transfered too the new company to manage my pension fund.So with al the paper work om hand and sorted only documents outstanding was forms that needef to by sign and send back to the previous pension company. Just to gind out that the still wating on the documentation s that was suppose to by sign 2 weeks a go. So i went to this new company mydelf and was net with a really bad atitudr telling me that i think i know her job bettet then her self. So after explaing the situation again she finaly went on her computer and find that she did receive the email and attaced documentation s already 2 weeks ago and though ag it is a new applivtion so this can wait. Releasing yesterday her mistake and a sorry. I then recieved a phone call this morning stating the documents was send only this morning. A day before closing for holiday where i could have ha my funds but now have to wait till January becausr of 1 ,person not properly reading her emails and not responding. This make me rething about using the company raking care of my pension fund and futer problemd