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Sephora
Unclaimed Business
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Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
5|2 Reviews
Jun '25 - May '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About Sephora
Sephora has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Sephora across 6 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Palesa
1 reviews | Active since Jan 2020
18 Mar 2025, 14:44
Sephora Store ****
Sephora Store advertised smart watches on Facebook, I bought the watches on the buy 1 get one free next day delivery option. Now their phone just rings, they don't respond to emails and they took my money. ****
Helpful (0)
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Palesa
1 reviews | Active since Jan 2020
18 Mar 2025, 14:44
Sephora Store ****
Sephora Store advertised smart watches on Facebook, I bought the watches on the buy 1 get one free next day delivery option. Now their phone just rings, they don't respond to emails and they took my money. ****
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Replies (0)SK
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Rosalyn B
1 reviews | Active since Jan 2020
8 Jan 2021, 06:05
Fraudulent SEPHORA AD on facebook
FRAUD ON FACEBOOK BY SEPHORA. Offering a beauty skin product for just the shipping fee of R70 as they closing down. Comments and thumbs up indicators don't convey anything to worry about. So I went ahead - answered 4 questions related to skin and they said I would receive a product for the R 70 shipping fee. Put in credit card details and a pop up appeared saying that my booking was not complete that I people had been purchasing this eye product too. As I read on it said I would be charged 1 300 monthly to get a monthly supply. I then realised it was " one of those" and left it. My banks fraud unit phoned within a minute to ask if I was authorising R1400 to go through - I said no. I was shocked when I was told that the R70 had also been declined but that the R1700 went through. I never purchased anything for R1700. Weird thing is I can never make a purchase online without it going through my banks 3D secure site which requests an OTP - this never happened. So I'm really angry. Sephora must take responsibility for this. So please ignore this offer it is FRAUDULENT!!!!
Helpful (0)
|Replies (0)RB
Rosalyn B
1 reviews | Active since Jan 2020
8 Jan 2021, 06:05
Fraudulent SEPHORA AD on facebook
FRAUD ON FACEBOOK BY SEPHORA. Offering a beauty skin product for just the shipping fee of R70 as they closing down. Comments and thumbs up indicators don't convey anything to worry about. So I went ahead - answered 4 questions related to skin and they said I would receive a product for the R 70 shipping fee. Put in credit card details and a pop up appeared saying that my booking was not complete that I people had been purchasing this eye product too. As I read on it said I would be charged 1 300 monthly to get a monthly supply. I then realised it was " one of those" and left it. My banks fraud unit phoned within a minute to ask if I was authorising R1400 to go through - I said no. I was shocked when I was told that the R70 had also been declined but that the R1700 went through. I never purchased anything for R1700. Weird thing is I can never make a purchase online without it going through my banks 3D secure site which requests an OTP - this never happened. So I'm really angry. Sephora must take responsibility for this. So please ignore this offer it is FRAUDULENT!!!!
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Replies (0)