RB
Rosalyn B
Active since Dec 2010
42
Reviews
0
Industries
Reviews
42 reviews11 months ago
Service regarding ***** department
advice ( blatant- listen to recording). After I put him in his place he said he would put me through to a ***** investigator and gave me their number too. I also asked for the proper ***** reporting email addy in case I was unsuccessful/ to be sure my issue was acknowledged & he gave me *****reporting@fnb.co.za. The investigator's phone went through to voice mail & then after I tried to leave message said I (me!!?) had a full inbox and needed to delete my messages. I phoned again, same thing but this time I THINK it recorded message. However I've had no response since I left my message. Then because of the problems experienced I emailed "correct" email addy I had been given but it was rejected and came back as such. So I phoned ***** line AGAIN and asked to speak to the same consultant. I got through to another and requested the guy I wanted to speak to by name. I was told to hang on but it was taking too long so I asked that he phone me back. Needless to say he never did!!!! So I've now tried another department regarding my issue which I'm very concerned about but shoddy service all round. How can a ***** line/ department act like this when such important issue needs to be reported. It may not be external ***** BUT I'm reporting suspicious activity and concerns of irregularity internally ie THEIR SYSTEMS AND STAFF i.e. their irregular, non routine, non risk compliant credit card systems and risk procedures to try resolve the issue which includes their staff!) This complaint immediately follows a complaint written prior to this regarding complaint about my private banker, his team, the collections advisor on trying to get my issue, now duly reported to *****( a different department complaint but same issue) resolved. The exact issue needs to be read in this other Hello Peter complaint as it is detailed around the problem and it's non resolution yet.
58 replies
11 months ago
Shocking service RMB Private Bank!!!
Actually complaint for RMB private bank. I'm ANGRY at the incovenience & utter waste OF MY time trying to communicate with my private banker& his team; INCREDULOUS that I'm dealing with issues like this at a private bank; FRUSTRATED with invalid, illogical and VARIABLE reasons given by my private banker to appease me and still no resolution since 4 March 2025 - 2.75 months My ISSUE -: I can't get a MARCH 2025 STATEMENT from the app or from my private banker & his team. What bank cannot produce a March statement?!! I ALSO routinely have a statement issued as at 6 of month eg 6 February and get given an EXACT amount due & payable at 30 Feb, which automatically gets paid monthly VIA an internal debit order - been so for 21 years. HOWEVER an ANOMALY also occurred with FEBRUARY 2025 statement - it was processed 26 Feb and date payable was the 28 Feb (2 days!). The amount payable was DOUBLE what I pay monthly - so on 4 March a double amount was paid from one account to my credit credit card. This affected all subsequent debit orders that were scheduled to go off after 4 March as I was overdrawn. Infuriating!! THEN on 30 March I had another near DOUBLE amount go off my account - so in essence reckon I've paid in advance. I've looked at my transactions & even those appearing after the closing date of my credit card have been included and payable in the same month (what happened to 30 days plus advantage?!) BY THE WAY this happened last year March 2024 too - a double payment of a SIMILAR AMOUNT ( only few hundred rand difference). IS THIS NOT SUSPICIOUS OR IS IT JUST A COINCIDENCE???! It took 3.5 months to try resolve with another private banker& his team with all same problems I've had with current team, arising. I gather wasn't resolved! Various reasons to name a few given: -this problem has only been raised by you; - it's a double payment in same cycle which is your fault; - can't produce March statement at all & all customers were forwarned;- my other account Ts and Cs are making my credit card payments unaffordable - my other non related account is up for renewal &I must renegotiate T & Cs Etc I have asked for a recon - Instead I got given the other account statements for me to work out. I've asked for a meeting when issue arose and no dates I've suggested have been considered yet. Friends are also concerned about suspicious activity & suggested I contact ***** department. I DO NOT WANT TO DEAL WITH MY BANKER OR CREDIT ADVISOR. I ONLY WANT A VERY SENIOR MEMBER NOW TO DEAL WITH THIS!!!
58 replies
28 months ago
Poor credit card queries resolution. Inefficient credit card after care services
I'm so fed up with the resolution of these issues taking weeks to deal with where much inconvenience, wasted time & energy is experienced by myself. When a problem is taking too long or I seem to be misunderstood by junior staff, I have requested on numerous occasions for a senior manager to intervene to no avail. These are 2 related & consecutive issues that recently arose. 1. New credit card delivery took a month October 2023) to resolve. This was a tedious experience where I had to deal with my inability to return calls to Woolworths (Ww) as the line just cuts; Ww sending my new card without notifying me so that it went back & forth between Ww and the courier; dealing with frontline employees who cannot communicate telephonically - they mumble, don't understand, they don't make sense etc; Eventually after exhausting attempts mentioned above my card arrived. 2. Received my new credit card and started using it with no issues from 1 November 2023 at different stores. I went to pay my Ww's credit card FULL balance on the 8th November ( which was due 11th) but just could not pay it off. My payment would not accepted. I went to a few stores where managers tried to assist but to no avail. I notified Ww financial services via email on the 8th of my issue. I, by the way, also received a confusing SMS stating that the courier was trying to get hold of me regarding new Ww credit card and that I needed to accept delivery or it would be returned ( as mentioned I was already in possession of my new card). Without going into the boring detail, I'm still trying to resolve this. I was told via email that if I was able to pay by the close of 17th November I would not need to pay interest on the amount outstanding. Needless to say my card closed off and I was charged about R1000 interest. I asked for this to be reversed due to the once off problem of not being able to pay off the full amount but this has been ignored. I asked what an additional amount of about R2400 debited to my credit card was and have still not had a response regarding that amount. I've asked for a senior manager to call me but keep getting responses from customer services and the like reiterating the credit card T&C's which I'm well aware of (& I'm a chartered accountant so am well versed in these). It's really is unacceptable that I'm forced to deal with the general responses of junior staff when I require a competent explanation. I'm a loyal customer but am not treated as such. I pay off my FULL credit card balance monthly & it's a substantial amount; I sometimes pay it before the due date too. I've asked for my entire history of payment over 15 years to be analysed so Woolworths can verify this but obviously it has not been. The interest remains unreversed, the explanation of the 2.4k is unanswered and contact from a senior manager who would understand the issue in it's entirety and hopefully use their discretion on the matter is still outstanding. It's a shocking attitude and stance taken against a loyal customer of many years
0 replies
42 months ago
Incompetence of management at Bryanston store
On 25 November I bought a Greek salad (BB 25 November) and a Crunchy Summer salad (BB 26 November), worth about R100. I have bought these salads numerous times with no problem. I wanted to eat the Greek salad that night but when I opened it the cucumber was already soft and slightly slimy. I also attempted to eat the Crunchy Summer salad and put it into a bowl but noticed that the bottom cabbage was going brown so back it went into the container and the fridge, to be taken back. I was irritated and angry as not only could I not eat what I had bought but now I had to take it back too (which would have to be done at MY convenience)! I went away for the weekend and could only get to Bryanston Woolworths on 31 October in the evening. I unfortunately had the displeasure of dealing with Joanne, the duty manager, who dealt with the situation poorly. She told me that since the expiry date had passed and it was the 31 October she could not give me a refund or voucher or exchange the products as the system disallowed it. She said I should have phoned Woolworths customer services or the branch and informed them of my issue if I could not return it the next day. WHAT NONSENSE! In all my years of dealing with Woolworths and issues that have cropped up I have NEVER been told that story by a capable manager!! I told her that historically if I had issues,the manager I dealt with used their discretion and do a refund,voucher or exchange. I told Joanne that I bought thousands from Woolworths every month and asked her if she really thought that I would go to the trouble of bringing back 2 items, both salads bought on the same day, if I wanted to be deceptive. She said she would not authorise any of the return options mentioned above as it would come back to her. I was astounded! While waiting for Joanne to come & assist me from where ever she was I did a bit of shopping. I took the items to the till which is when the interaction with Joanne occurred. When Joanne told me she could not assist me, I informed her I would not be taking the other items - these other items would've cost me R600 and the return of the 2 salads would have "cost" Woolworths R100 (not sure if she is capable of doing maths). Every other manager I have dealt with at many different stores have amicably and competently assisted me with returns - they did not make me out to be a dishonest individual. So again I have been greatly inconvenienced by not being able to return my salads as well as having to write this complaint which I really would have preferred not to do. Unfortunately many other consumers aren't willing to go through this or even the inconvenience of returning the item and I do understand. However for me it is a matter of principle and I believe that I should fairly get what I paid for. I also know in the long run my effort will hopefully assist others and Woolworths in providing the best quality food and customer service standard it strives to have.
0 replies
46 months ago
Discovery health irritating inefficiency
Sick& tired of Discovery (DH) & their constant excuses as to why they cannot apply what they claim they will for plan selected! Frustrated & irritated with call centre for various medical queries, where each consultant that's meant to assist gives a different version/reason for 1.rejection, lack of fulfillment of DH's obligations etc; 2. of the rules and why benefit not applied; 3. of requirements to obtain benefits as per medical aid category "comprehensive" guide; 4. the process to be followed to obtain benefits, authorisations, claim repayments etc etc to name a few!! To be as brief as possible. I'm on DH classic comprehensive medical aid category (2nd highest). I pay a high premium monthly to obtain better benefits. I went in for colonoscopy on 5th July 2022 to Morningside clinic. I'm currently out of MSA, have no self payment gap (SPG) to close & am in my so called ABOVE THRESHOLD BENEFIT (ATB). I phoned on 4 July (not going to give time etc as DH can ask)& got authorisation but was given a list of T&Cs, which I could not grasp as quickly as spoken & actually should have checked to plan's info of benefits, before I agreed ( but not given option). However I was told as expected that no co payment would need to be paid as ATB. Told I'd receive email to verify what had been discussed on call but never received it! Next day, 5 July, got early SMS saying co payment needs to be paid. Phoned DH authorisations (DHA) & was given another version of benefits & how to be allocated (if I remember some in hospital & some other benefit but no co payment). Also told report needs to be sent and if related to related PMBs (Huh? None related) may not be refunded. Consultant told me problem was on clinic's side. Arrived at clinic to admit myself &am surprised to be called over to another counter & told to pay co payment of 6900. Tried to reason with admission staff but he called credit control employee who told me that in system, DH noted I need to pay co payment - nothing clinic could do about it. I phoned DH 3rd time at clinic counter & was told co payment necessary as procedure not in doctor's actual rooms but under sedation in day ward/ clinic. Credit controller spoke to DH consultant but was confused too - said doctor's don't do it in their rooms. Anyway no one knew anything & 'blamed' one another. As I had spent few hours on phone/clinic's counter & was now late for admission, I just paid it on credit card (cc). My doctor would like her payment now, which is expected, but I have to fight about R6900 on CC too with DH. Really angry - DH always seems to have reasons/ staff that doesn't know enough detail/ not on same page, misunderstand & you as member now subjected to fixing up mess at your inconvenience & to deal with DH's inefficient system.
134 replies
55 months ago
Shocking service
Tried to get my new tenants sorted out regarding their entrance remotes and linking their cell phones to to the intercom system so they let visitors, contractors into the complex since 27 August. The complex care manager doesn't seem to know what's going on and her response to my emails is poor. It is now a month later and still not sorted. I'm fed up!! Yesterday sent an email to regarding my leaking roof which is pretty urgent now. I wonder how long it will take to sort that out. I can assirdy them if their response is slow they will be liable for any damages to my and my tenants property
53 replies
61 months ago
Fabulous service at Pick n Pay on Nicol
Again fabulous service regarding getting back orders of Pampers cat food in boxes which have been on special. Desperately needed by me and I always search for them, as I feed feral colonies both wet and dry food from my own savings....so every cent counts. Matilda assisted patiently this time and both her and the cashier (Can't remember her name - I'm sure on till slip as well as another lady who packed and counted the boxes helpfully)were friendly and gave fantastic service. Depends on which PnP but some are difficult and rules on specials change it seems as the manager feels like it. But at Nicolway, no fuss no battles, just good service all round. I maintain that the staff take their attitude from the seniors they report to and how they respected and treated - and obviously the senior/middle management/ supervisors at that branch " DO IT RIGHT" Thank you for making last Sunday's (19 April at about 16.55) shopping experience a very pleasant one!!!
53 replies
61 months ago
Pathetic service from Prepaid meters
Been trying to sort out change of ownership of the prepaid meter due to the property being sold since late February/March - it has been an unnecessary nightmare!!! Both new owner and myself were angry and frustrated at the length of time , countless emails sent to try and get this resolved. My simple requests have also been ignored - one being to pay the new owner March's amount - even after submitting 3 authorisations via email & telephonically it did not happen and the new owner had to contact me AGAIN. I then 2 days ago asked for the exact amounts paid into my account to be sent to me (I have 2 other properties on the system so didn't want to get amount wrong and also wanted new owner to have comfort I was paying him the right amount) but I get an email asking me to fill out a form to register. I mean do these people follow a thread of correspondence at all and do they know what they doing? I'm fed up!! We near the end of April and both the new owner's and my issue remain unresolved
0 replies
61 months ago
Shocking service from ABSA re fraudulent credit card transaction
I am a so called Woolworths VIP black cardholder and I have been for more than 12 years. The card is administered by ABSA Bank. I settle my large credit card debt every month in full and consider myself a loyal, creditworthy customer. I had a fraudulent transaction on my card in early January 2021. ABSA actually stopped the first transaction and called me to verify whether I had in fact transacted. They said they had stopped the one transaction but had let the other of R1700 through. I asked them why they did this and I was told it was because "I myself has put through the transaction". Makes no sense - both transactions followed each other immediately for about the same amounts - why would a bank go to the effort of stopping the one and then call me and not hold the second transaction for me to approve. I told the consultant that in no way had I transacted with the company shown on the SMS confirmation as I did not push a pay icon or get an OTP which I always get before I can purchase anything on the internet. As ABSA says on their website " You can be assured that your card allows you the ability to shop safely online and we use 3D Secure technology to add an extra layer of security for our customers" and "We encourage you to shop online during this period to stay safe and to be aware of the safety controls you have on your card when shopping online, to keep your card – and purchase – secure." As far as I'm concerned if I don't get an OTP and then put it in the required field which automatically emerges once a pay icon is activated, then I've purchased nothing. I also noticed that the transaction was only processed on my card the next day - so why was it not stopped?!! I have had no correspondence from ABSA since 8 January 2021 and thus have not had any satisfactory resolution is refund of the R1700. I copied Woolworths into the email I sent ABSA disputes and had no satisfactory resolution there either. Between Woolworths and ABSA you get shunted around like a pawn from pillar to post as neither one wants to take responsibility for the issue. I suggest that ABSA as a matter of urgency gets a senior person who is capable of solving this issue to contact me. Please do not waste my time ABSA by giving me someone to deal with who can't make decisions or who has no influence in the matter! I've waited long enough don't you think?
53 replies
61 months ago
Woolworths card - fraudulent transaction not resolved 3 months later
I am a so called Woolworths VIP black cardholder and I have been for more than 12 years. I settle my large credit card debt every month in full and consider myself a loyal, creditworthy customer. My experience however with Woolworths has just seemed to have deteriorated over the past two years and I'm FED UP. I had fraud on my card in early January 2021. I actually reported it to ABSA and copied Woolworths into the subsequent email I wrote to ABSA, in the hopes that that Woolworths would expedite the resolution of the issue as they know me as a customer. Well Woolworths turned out to be the BIG issue (Needless to say I've had the usual unhelpful, apathetic service from ABSA regarding the issue). I was told that unless I could prove having reached out to the merchant about the fraud that they would not assist - REALLY I must prove I contacted a fraudulent party to ask for my money back. I was flabbergasted as instead of getting assistance from Woolworths, I was being given conditions to fulfill first before they would assist in getting my money refunded. I was also made out to be the problem when in fact it is clear that the bank and it's poor fraud prevention systems are erroneous. I have had absolutely no further correspondence from either Woolworths or ABSA since 15 January 2021 and it is now over 3 months later!! Absolutely disgusting service from a company that I loyally support. I would like to be contacted by the most senior person available who is capable of solving this issue as a matter of urgency. Please do not waste my time Woolworths by giving me someone to deal with who can't make decisions or who has no influence in the matter!
0 replies
Review Distribution
5 Star
5 (11.904761904761905%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
12 (28.571428571428573%)
1 Star
25 (59.523809523809526%)