Serta Sa
Unclaimed Business
|1.3|4 Reviews (last 12 months)|This business does not respond to reviews
Serta Sa
Unclaimed Business
|1.3
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.3|4 Reviews
Aug '25 - Jul '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
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Pako K
1 reviews | Active since Feb 2026
22 Apr 2026, 08:19
Please don't be fooled to buy this brand.
I purchased a bed from Sleep Master early last year, and unfortunately my experience has been very disappointing. The first mattress delivered had a hole at the back and had to be exchanged. The replacement mattress was also in poor condition, with loose wool, and was replaced again. The third mattress I received also has a hole at the top. A representative named Benjamin inspected the mattress last year and advised that the issue would resolve after a “setting period,” but the problem has not improved. After multiple replacements and ongoing defects, I am very dissatisfied with the quality of this product and the overall experience. I would not recommend this brand based on my experience.
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Pako K
1 reviews | Active since Feb 2026
22 Apr 2026, 08:19
Please don't be fooled to buy this brand.
I purchased a bed from Sleep Master early last year, and unfortunately my experience has been very disappointing. The first mattress delivered had a hole at the back and had to be exchanged. The replacement mattress was also in poor condition, with loose wool, and was replaced again. The third mattress I received also has a hole at the top. A representative named Benjamin inspected the mattress last year and advised that the issue would resolve after a “setting period,” but the problem has not improved. After multiple replacements and ongoing defects, I am very dissatisfied with the quality of this product and the overall experience. I would not recommend this brand based on my experience.
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Kedibone M
1 reviews | Active since Oct 2023
12 Nov 2025, 13:13
PLEASE DO NOT MAKE THE MISTAKE I DID OF BUYING MY BED FROM SERTA
2022 I BOUGHT MY BED FROM SLEEPMASTERS WONDERPARK (Serta) ,12 MONTHS LATER THE BED STARTED MAKING A NOISE . AN AGENT WAS SEND TO MY HOUSE FROM SERTA BEDDING TO INSPECT THE BED . THE BASE WAS TAKEN FOR REPAIRS . 12 MONTHS AGAIN THE BED HAD THE SAME PROBLEM , THEN THE INSPECTOR WAS SEND AGAIN , NOW THEY GAVE ME A NEW BASE . HARDLY 24 MONTHS THE BED HAS THE SAME PROBLEM . NOW I AM TOLD TO PAY FOR THE REPAIRS SINCE THE BED IS OUT OF THEIR 24MONTHS WARRANTY. I ASKED THE AGENT TO SAY ,BECOUSE THIS IS THE 3RD TIME I AM COMPLAINING ABOUT THE SAME THING AND THE BASE DOESNT EVEN HAVE THAT 24MONTHS WHY SHOULD I BE THE ONE COVERING THE REPAIR COSTS? SHE THEN SAID THEIR WARRANTY STARTS FROM THE DATE OF PURCHASE EVEN THOUGH THE BASE WAS EXCHANGED(WITHIN 24 MONTHS). THIS MEANS AFTER EVERY 12-18 MONTHS I WILL BE PAYING FOR THE REPAIRS ? I DIDNT GET WHAT I WAS SOLD , I DIDNT BUY TROUBLE ,BUT IT SEEIMS I WILL NEVER GET THAT COMFORT I WAS PROPMISED WHEN I WAS MAKING THE PURCHASE .
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Kedibone M
1 reviews | Active since Oct 2023
12 Nov 2025, 13:13
PLEASE DO NOT MAKE THE MISTAKE I DID OF BUYING MY BED FROM SERTA
2022 I BOUGHT MY BED FROM SLEEPMASTERS WONDERPARK (Serta) ,12 MONTHS LATER THE BED STARTED MAKING A NOISE . AN AGENT WAS SEND TO MY HOUSE FROM SERTA BEDDING TO INSPECT THE BED . THE BASE WAS TAKEN FOR REPAIRS . 12 MONTHS AGAIN THE BED HAD THE SAME PROBLEM , THEN THE INSPECTOR WAS SEND AGAIN , NOW THEY GAVE ME A NEW BASE . HARDLY 24 MONTHS THE BED HAS THE SAME PROBLEM . NOW I AM TOLD TO PAY FOR THE REPAIRS SINCE THE BED IS OUT OF THEIR 24MONTHS WARRANTY. I ASKED THE AGENT TO SAY ,BECOUSE THIS IS THE 3RD TIME I AM COMPLAINING ABOUT THE SAME THING AND THE BASE DOESNT EVEN HAVE THAT 24MONTHS WHY SHOULD I BE THE ONE COVERING THE REPAIR COSTS? SHE THEN SAID THEIR WARRANTY STARTS FROM THE DATE OF PURCHASE EVEN THOUGH THE BASE WAS EXCHANGED(WITHIN 24 MONTHS). THIS MEANS AFTER EVERY 12-18 MONTHS I WILL BE PAYING FOR THE REPAIRS ? I DIDNT GET WHAT I WAS SOLD , I DIDNT BUY TROUBLE ,BUT IT SEEIMS I WILL NEVER GET THAT COMFORT I WAS PROPMISED WHEN I WAS MAKING THE PURCHASE .
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Replies (0)KM
Kagiso M
1 reviews | Active since Mar 2022
12 Aug 2025, 10:32
Disappointed and unsatisfied customer
I purchased a Serta bed and, shockingly, within just two weeks the base started making a loud, irritating noise. I reported the issue and the store exchanged the base, but the exact same problem occurred again almost immediately the other side still makes noise. This clearly shows a serious quality issue with the product. For the amount I paid, I expected long-lasting comfort and durability, not repeated defects in such a short time. I am extremely disappointed with both the product’s quality and the inconvenience caused by having to deal with multiple exchanges and discomfort. I believe Serta should stand by their brand promise and either provide a properly inspected, defect-free replacement or issue a full refund. Customers deserve products that meet the standards advertised, especially at a premium price point.
Helpful (0)
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Kagiso M
1 reviews | Active since Mar 2022
12 Aug 2025, 10:32
Disappointed and unsatisfied customer
I purchased a Serta bed and, shockingly, within just two weeks the base started making a loud, irritating noise. I reported the issue and the store exchanged the base, but the exact same problem occurred again almost immediately the other side still makes noise. This clearly shows a serious quality issue with the product. For the amount I paid, I expected long-lasting comfort and durability, not repeated defects in such a short time. I am extremely disappointed with both the product’s quality and the inconvenience caused by having to deal with multiple exchanges and discomfort. I believe Serta should stand by their brand promise and either provide a properly inspected, defect-free replacement or issue a full refund. Customers deserve products that meet the standards advertised, especially at a premium price point.
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