Low level service from SG Conveniance

My stock was never delivered on time, it suppose to be arrived on 22/11/2021 but incompetency of SG Group is such a low level that they don't care about their customers, i ordered my stock forom SG Convenience on 17/11/2021 for delivery 22/11/2021 but stock never arrived i asked my rep (Amanda) but she didn't have any answer for my stock instead she chose not to reply my txt or call when i was asking her, i sent lots of email asking about my stock but SG never replied to my single email. i supposed to be running black friday special for whole week starting from 22/11/2021 but due to SG's low level service i couldn't run any special for bonus i lost my costumers who came to my shop for special and they were very disappointed for not having special. thanks to SG for such a low level service.