MP
Mahmed P
Active since Sep 2013
44
Reviews
0
Industries
Reviews
44 reviews6 months ago
Extremely Frustrated – Order Cancelled by Makro Due to Your Technical Issue and Refund Still Not Received
Dear Makro Customer Service, I am extremely disappointed and frustrated with how my recent order has been handled. My order was cancelled by Makro due to a technical issue on your side, yet to date, I have not received my refund. I have already sent several complaints regarding this matter, but none of them have been helpful or resulted in any progress. The lack of communication and accountability from Makro’s side is completely unacceptable. It is unreasonable that I should suffer the inconvenience and financial impact of a mistake caused by your system. It has now been far too long, and I am demanding that my refund be processed immediately. I expect written confirmation and proof of refund without any further delays. If this issue is not resolved promptly, I will have no choice but to escalate this matter further to the Consumer Protection authorities. I hope to receive urgent feedback and resolution. Kind regards,
71 replies
6 months ago
Formal Complaint Regarding Delayed and Poorly Managed Online Order – Connex Lumen Series 1080P Projector
I am writing to express my disappointment and concern regarding my recent online purchase from Makro. On 15 October 2025, I purchased a Connex Lumen Series 1080P Projector with WiFi - Black (4000 lm) Portable Projector (order number OD435738134285977100) through your website. At the time of purchase, the item was indicated as in stock, and the delivery date was clearly shown as 22 October 2025. I did receive an SMS confirmation of my order; however, I have not received any further updates or progress since the 15th. My Makro account profile still reflects the delivery date of 22 October 2025, but there have been no status changes or shipping notifications. On 20 October 2025, I contacted your customer care line (0860 600 999), and the consultant I spoke with confirmed that the delivery would take place on 22 October 2025. Despite this assurance, when I called again today to verify the status, I was placed on hold for 17 minutes before being told the following: “Marketplace Operations advised that if the order is not dispatched by tomorrow, they will cancel the order and action the refund.” This response is extremely disappointing and reflects poorly on Makro’s reliability and customer service ethics. It is unacceptable for a confirmed and paid order — which was advertised as in stock — to suddenly face cancellation after the promised delivery date. Had I known that Makro would fail to honour the order and delivery commitment, I would have purchased the product elsewhere. I trusted Makro’s reputation for efficiency and professionalism, but this experience has been both frustrating and disheartening. I kindly request that this issue be investigated urgently and that a clear resolution be provided — whether by ensuring prompt dispatch of the projector or providing an official explanation for the delay and poor communication. I look forward to your urgent response.
53 replies
9 months ago
Unprofessional attitude
Dear Aramex Management, I am writing to express my extreme dissatisfaction and frustration with the service I have received, and the lack of professionalism displayed by your staff. On 30/06/2025, I placed an order via WhatsApp with Terrance. He acknowledged the order with a simple “will do,” and I expected the matter was in hand. Today, after not receiving any bags, I followed up with Terrance, only to be told that he misunderstood which store I was referring to. He then passed me on to Leigh, claiming I should have placed the order with her instead. I attempted to call Leigh on her mobile – no answer. I then called your East London landline 043 736 1083 and had the misfortune of speaking to a lady named George. Her conduct was completely unacceptable – she was rude, dismissive, and unprofessional. When I asked to speak with Leigh, she demanded a surname. I explained that I do not know Leigh’s surname, only that Terrance instructed me to contact her for orders. Rather than assisting, George interrogated me, asking who gave me Leigh’s number and insisting she could do nothing without a surname. Her tone and attitude were disgraceful and made it clear she had no intention of helping. This kind of service is not only frustrating — it’s disruptive to my business. I currently have no Aramex bags in stock, and as a result, customers are leaving my store empty-handed. This is completely unacceptable and damaging to my reputation. I should not have to chase your staff to do their jobs, nor should I be subjected to arrogant and obstructive attitudes when seeking basic support. This situation is a direct result of internal miscommunication and a total lack of accountability from your team. I expect immediate action to be taken: 1. My order must be fulfilled urgently – I need Aramex bags delivered without any further delay. 2. I want formal feedback regarding how this issue is being addressed, including corrective action taken with your staff – particularly George. 3. I expect clear communication channels going forward, so I don’t have to waste time tracking down the right person for every basic order. Please treat this as a matter of urgency. I am seriously reconsidering my relationship with Aramex based on this experience.
0 replies
13 months ago
Urgent Complaint – Unacceptable Customer Service at Foschini, Metlife Mall, King William’s Town
Dear Foschini Customer Service Team, I am writing to formally lodge a serious complaint regarding the appalling customer service I encountered at your Foschini branch in Metlife Mall, King William’s Town, on 25-03-2025. Upon entering the store with my friend to purchase clothing for my sister’s party, we were met with complete indifference. There was no greeting, no acknowledgment, and the overall atmosphere was unwelcoming. However, the most unacceptable part of our experience was the behavior of a staff member named Lisa, whose conduct was nothing short of disgraceful. When we inquired about the availability of clothing sizes, Lisa responded in a rude and dismissive manner, falsely claiming that the size we needed was unavailable—even though it was visibly in stock. Instead of assisting us further, she prioritized her mobile phone over her duties, ignoring us and other customers in the store. This level of unprofessionalism is unacceptable for any retail establishment, let alone a brand of Foschini’s reputation. As a paying customer, I expect to be treated with courtesy and respect. This experience has left me deeply dissatisfied, and unless immediate action is taken to address the poor attitude and work ethic of staff at this branch, I will have no choice but to escalate this matter further. I demand a formal response outlining what steps will be taken to ensure this type of service does not continue. I trust that Foschini values its customers and will treat this complaint with the seriousness it deserves. I await your prompt response. Sincerely, Lesley 0728861354
0 replies
15 months ago
Unmannered driver
Dear Premier Bakery Contact/Manager, I am writing to express my profound concern regarding the continued and worsening behavior of your delivery driver, Fosi. Despite my earlier communication outlining his unprofessional conduct, his actions have escalated to an unacceptable level, necessitating immediate intervention. On January 13, 2025, my cashier politely requested Fosi to return later to collect payment, as our security protocols limit us to keeping no more than R500 in the till at any given time. This request is a standard practice that other Premier Bakery drivers have accommodated without issue. However, Fosi responded in an aggressively dismissive and condescending manner, questioning whether my cashier understood the time it takes to process an EFT. He described it as a “long procedure” with arrogance and hostility, creating an unnecessarily antagonistic interaction. This behavior is entirely unprofessional, disrespectful, and inconsistent with the standards one would expect from a representative of a reputable company like Premier Bakery. Such conduct is not only damaging to our working relationship but also undermines the trust and confidence we have placed in your services. Fosi’s repeated aggression and unwillingness to cooperate are now actively impacting our ability to conduct business effectively. It is deeply disappointing that despite raising concerns previously, no noticeable improvement has occurred. This situation has escalated to the point where it is no longer tolerable. I demand the following actions be taken immediately: 1. A full review of Fosi’s conduct and an assurance of corrective measures, including formal disciplinary action. 2. A reassignment of a different driver to handle deliveries to our business moving forward. 3. A clear statement of your policies regarding payment flexibility, such as EFTs or delayed cash collection, to avoid further unnecessary disputes. Let me be clear: the continuation of such behavior is entirely unacceptable, and failure to address this issue decisively will force us to reconsider our partnership with Premier Bakery. We rely on professional, respectful service to sustain our business operations, and this incident has fallen drastically short of those expectations. I trust that you will treat this matter with the seriousness it deserves and provide a prompt resolution. Please confirm receipt of this email and provide an update A.s.A.P.
159 replies
15 months ago
I would like to express my heartfelt appreciation for the excellent service
**To Samsung South Africa Customer Care,** I would like to express my heartfelt appreciation for the excellent service I received when I contacted your customer care team. While I cannot recall the name of the lady who assisted me, I want to commend her for her professionalism, patience, and exceptional helpfulness. She went above and beyond to ensure my concerns were addressed promptly and thoroughly. It's rare to come across such outstanding customer service, and this experience has reaffirmed my trust in Samsung as a brand that truly cares for its customers. Please extend my gratitude to her and your entire team for their dedication and commitment to excellence. Keep up the great work! Sincerely, Mohamed
56 replies
16 months ago
Aggressive driver
Dear Premier Bakery Contact/Manager, I trust this message finds you well. I am reaching out to express my concerns regarding an ongoing issue with one of your delivery drivers, Fosi, whose recent behavior has been both unprofessional and disheartening. At our business, we have always prioritized maintaining strong working relationships with our suppliers, and Premier Bakery has been a key partner in ensuring the smooth operation of our day-to-day activities. Unfortunately, the recent conduct of your driver has significantly strained this relationship. As you are likely aware, the increase in ******* incidents in our area has made it increasingly challenging to keep large sums of cash on the premises for safety reasons. In the past, your team has been understanding and flexible in such situations, allowing us to settle payments later or through alternative means. However, this level of cooperation seems to have deteriorated with Fosi’s aggressive and dismissive approach to these scenarios. During a recent delivery attempt, I informed Fosi that we did not have sufficient cash on hand and requested to proceed with an EFT as a payment alternative. Instead of assisting or guiding us, he dismissed my inquiry, suggesting that I "ask head office" about such arrangements. He further told me that if I couldn’t pay in cash, I should consider buying from another supplier. This statement was not only unprofessional but also entirely counterproductive to fostering a positive business relationship. His behaviour has left us in a difficult position where we were unable to restock essential items, impacting our ability to serve our customers. This is not the first instance where his demeanor has been concerning. Such recurring conduct not only reflects poorly on him but also risks tarnishing the reputation of Premier Bakery, a brand we have long trusted and supported. I am requesting your immediate intervention to address this matter. Specifically, I would appreciate: 1. A review of Fosi’s conduct and appropriate action to ensure respectful and professional interactions moving forward. 2. Clear guidelines regarding payment options, especially in scenarios where cash is unavailable, to prevent future misunderstandings. 3. A confirmation of whether EFT or other flexible payment methods can be implemented as a standard practice for our account. 4. We remain committed to continuing our partnership with Premier Bakery, as we value the quality of your products and the service we have received historically. However, addressing this issue is critical to restoring our confidence and ensuring smooth operations for both parties. Thank you for taking the time to address this matter. I trust that you will take the necessary steps to resolve the issue promptly. I look forward to your response and a resolution that strengthens our collaboration. Regards Mahmed I. Piperdi
109 replies
20 months ago
*********** technician
I am writing to express my dissatisfaction with the recent service I received from your company, specifically regarding a technician's visit to replace my router. On [insert date], your technician arrived at my residence to install a new router. Unfortunately, the experience was far from satisfactory for several reasons: 1. **Incomplete Service:** The technician left without properly connecting the new router, leaving me without an internet connection. This has caused significant disruption to my daily activities. 2. **Unprofessional Attitude:** The technician displayed an aggressive attitude during the visit. This behavior is unacceptable and made the entire experience uncomfortable. 3. **Poor Presentation:** The technician's appearance was unprofessional and did not align with the standards I would expect from a representative of Axxess. Given these issues, I am requesting immediate action to resolve the connectivity problem caused by the technician's incomplete work. Additionally, I would appreciate it if you could address the concerns regarding the technician's conduct and presentation, ensuring that future interactions with Axxess personnel are conducted in a professional and respectful manner. I trust that Axxess will take this matter seriously and provide a prompt resolution. I look forward to your response.
0 replies
21 months ago
Exceptional Service by Khululwa and Maki at Clicks Qonce
*Subject:** Exceptional Service by Khululwa and Maki Dear Clicks Management Team, I hope this message finds you well. I am writing to express my sincere appreciation for the outstanding service I received at your store recently. I initially came in with the intention of purchasing only one product, but thanks to the exceptional assistance of two of your staff members, Khululwa and Maki, I ended up leaving with three. Their warm smiles, combined with their professional and knowledgeable approach to explaining the products, made a significant difference in my shopping experience. Khululwa and Maki are truly excellent sales representatives, and their dedication to their roles is evident. They went above and beyond to ensure I was well-informed about the products I was considering, and their friendly demeanor made the entire experience enjoyable. I believe that exceptional service like this deserves recognition, and I wanted to take a moment to commend Khululwa and Maki for their efforts. They are a great asset to your team, and I look forward to visiting your store again in the future. Thank you for fostering such a positive shopping environment. Warm regards, Mohamed 0715796568
0 replies
21 months ago
Unsatisfactory Service and Pricing Discrepancies at Game Qonce
Subject: Complaint Regarding Unsatisfactory Service and Pricing Discrepancies at Game Qonce Dear Game Retail Store Management, I am writing to express my dissatisfaction with the service I received at your Qonce branch during my recent visit on 22/07/2024. I visited the store with the intention of purchasing a pressure cooker, which was displayed on the shelf with a price of R699.00. However, the sticker on the pressure cooker box indicated a 50% discount, stating the price as R449.50, which mathematically does not reflect a true 50% discount. To clarify the confusion, I approached one of the floor staff members, whom I believe was named Zimkita. Unfortunately, her response was far from helpful. She grabbed the shelf price tag and hid it behind her back. Her attitude during our interaction was unprofessional and dismissive. Despite our long and frustrating discussion, she reluctantly agreed to call the manager. However, after a considerable wait, the manager never arrived, and no assistance was provided. This experience has left me feeling that Game is displaying misleading prices, which is highly disappointing. I have been a loyal customer of Game, but this incident has made me question the integrity of your pricing and the professionalism of your staff. I request that you address this issue promptly and take necessary actions to ensure that such incidents do not recur. I also seek clarification on the actual price of the pressure cooker and the apparent discrepancy in the discount offered. Additionally, I would appreciate it if you could provide training to your staff to improve their customer service skills and professionalism. Thank you for your attention to this matter. I look forward to your prompt response and resolution. Sincerely, Mohamed 0715796568
56 replies
Review Distribution
5 Star
3 (6.818181818181818%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (9.090909090909092%)
1 Star
37 (84.0909090909091%)