Delonghi Coffe machine repair agents ****

We took our Delonghi coffee machine in for repair end of 2025. We were informed the water pump needed replacing and that a quote would be sent. January 2026 we returned to the store in Goodwood to find out the status of the machine. They informed me it would be better to but a new pump in and that the cost was R650. They said we could wait and that it would take 30 min to install. We decided to leave and collect the following day at which point we were emails an invoice of R1500. When I called Letcha she said the unit is ready and that we have to pay the R1500 to release the machine. When I argued that the amount was not what was quoted and 4 hours labour was excessive she put the phone down on me. Delonghi is a great product I feel they need better representation in Cape Town.