Here's a strong negative review based on your provided issue: Avoid S&M Electronic Services - Horrible Experience

I recently ordered a replacement controller for my Russel & Hobbs electric blanket from S&M Electronic Services, expecting to receive the correct part (RHQEB-01) I had ordered. Instead, I was sent an entirely different, incompatible part (Ru11-1/T3). The invoice clearly listed the correct part number, yet the part I received was completely wrong and did not fit my blanket.

When I raised this issue with S&M, I was met with an unbelievably poor response from Rageema, who told me they could not accept the return because the part was supp**** by their supplier. This makes no sense. It’s like ordering bananas, being invoiced for bananas, and receiving oranges instead. This kind of mix-up is clearly the result of poor picking and, frankly, a lack of basic quality control at S&M Electronic Services.

I also requested the name of Rageema's superior and was given the runaround. When I asked to speak to this superior, I was told they were in a meeting, and Rageema couldn't say when it would end. This level of customer service is utterly disgraceful. Now, I’m left with a controller that I didn’t order, can’t use, and have no means of returning.

This company’s business practices are appalling, and customer service is a nightmare. I wouldn’t trust them with any order, and I strongly advise against purchasing from them if you value your time, money, or sanity. Avoid S&M Electronic Services at all costs.