Shai_shai Hills

taken advantage of by a staff member

Got ****med by an employee when we visited the place with my husband for few hours and decided to check in. Was assisted by K. Corneluis who seemed quite nice but when we had to do a payment he gave a personal Capitec bank account where we deposited the amount of R650 and did an immediate payment (since it was a short stay) however, after about an hour he came back to say the money is not transferred yet and he asked for an e-wallet which we did immediately and he confirmed to have received a notification and he collected the money. Then we arranged with him to pay back the money that was transferred as it was already cleared from our account and could not be reversed. Since then we had exchanges with Mr Corneluis to pay back that money without any progress, instead he keeps saying he does not get a chance to check his bank statements, or the company approved the refund but asked him to proof that the money was a double payment. We have provided proof of payment for both the electronic transfer and and the e-wallet without him doing anything. Surprisingly is does the company do business in this way, by payments going into an employee's personal account or was he trying to make his own money... this was strange and needs for the management to look into this transactions and refund us as we stayed at the venue knowing that payment should be done to the establishment as we are proffessionals and did not need favours or to be ****med. The place is awesome even thought of booking for our daughters coming events