HL
Henrietta L
Active since Mar 2018
11
Reviews
0
Industries
Reviews
11 reviews18 months ago
taken advantage of by a staff member
Got ****med by an employee when we visited the place with my husband for few hours and decided to check in. Was assisted by K. Corneluis who seemed quite nice but when we had to do a payment he gave a personal Capitec bank account where we deposited the amount of R650 and did an immediate payment (since it was a short stay) however, after about an hour he came back to say the money is not transferred yet and he asked for an e-wallet which we did immediately and he confirmed to have received a notification and he collected the money. Then we arranged with him to pay back the money that was transferred as it was already cleared from our account and could not be reversed. Since then we had exchanges with Mr Corneluis to pay back that money without any progress, instead he keeps saying he does not get a chance to check his bank statements, or the company approved the refund but asked him to proof that the money was a double payment. We have provided proof of payment for both the electronic transfer and and the e-wallet without him doing anything. Surprisingly is does the company do business in this way, by payments going into an employee's personal account or was he trying to make his own money... this was strange and needs for the management to look into this transactions and refund us as we stayed at the venue knowing that payment should be done to the establishment as we are proffessionals and did not need favours or to be ****med. The place is awesome even thought of booking for our daughters coming events
0 replies
20 months ago
Good but slow response
I bought an instafry cooker which dyfuntioned, after several exchanges sometimes even frustrating, the cooker was finally replaced. I am happy that I have a new cooker which will be tested this weekend. Thanks Livance for your positive response.
0 replies
23 months ago
pending pension payout
My company invested the staff pension with AF, I retired in February 2024 up now there is no clue, update or any communication from AF. The sad thing is I am on chronic medication, I exhausted my little savings and overstretched my purse in order to cover my medical needs.... as I thought I would get a 1/3 payout but seems there is no prospects of ever getting this money. It hurts to work for over 25 years and find one suffering at retirement.
53 replies
29 months ago
absent after sale support
I bought a Rizzen X700 battery power station from them for R6kplus, which arrived faulty I sent several messages, logged in a return, complaint and did all I could to have an exchange or refund, no one ever came back to me. The fact that there is no phone contact makes it even worse. I had previously orders some stuff where I was not super happy but this time I am overly disappointed. They promise to get back within 2 hours of receiving a contact on their HELP Centre form, but nothing ever happens. They get the money and dissapper, At the end I had to find the distributer of the power station to solicit help from them.
0 replies
49 months ago
Voucher refund- The voucher or code for flook was F-9a8baba70-R
In August 2021 I bought a voucher through Vodacom which was to be redeemed at Flook for sneakers however, the type and size I wanted was not available. I then asked for a refund. Since August 2021 up until 23 March 2022, the refund is still not effected. I have share all kinds of information like voucher number, date bought, bank details where i paid the voucher from, bank details where the refund should be paid in.... all kinds of excuses that vodacom could come up with happened, they are in backlog, there is not enough staff, etc. I send many messages to katlego.makunyane@vodacom.co.za, Specialist customer relations Officer... myvodacomrewards@vodacom.co.za but nothing up to now came forth. I have 3 cell phones contract with this same company that does not respect customers. regards
106 replies
93 months ago
Unfair treatment by Transunion
There is an MTN account which has been on my list since 2011, I have queried this account with MTN and submitted affidavits since I have never had an account with them. MTN responded positively after doing their investigations and comparing my signature with the account they have. on 15.03.2018 MTN sent a message to all the ITC ********** ********** ********** ********** ********** ********** to inform them about the status of this account and that it was fraudulently opened thus it must be closed. Thereafter I lodged a query with Transunion, they asked me to send 5 signatures samples, affidavit and a proof of residence which I did but never heard from them for more than 2 months already. I resent my query once again but Transunion simply ignores it, since no acknowledgement of receipt was ever sent to me or at least a response to all the communication from my side. When I try to followup my query by phone I get a message saying queries takes at lest 20 days to be resolved however, mine is for more than 2 months. What also surprises me is that when MTN sent them an update on this account my ID was included in the message but they still did not act on it. When I checked with MTN if the message was shared with TransUnion, MTN once again resent the message, which gives me an impression that Transunion is ignoring it.
0 replies
97 months ago
Continued Disgusting and Humiliating Telkom service
I have a domestic land line which is a prepaid account with Telkom, the phone has been down for months now, I reported the phone several times and each time Telkom says it is looking into the matter but nothing happens, I was given a reference 555CTZ090118, but ever since nothing was ever done. My main problem is that I have a debit order which goes through on monthly basis yet I don't have the service. This services has never been restored even though I was promised by Telkom that it will be addressed and the following reference Your Reference: AI ********** . What annoys me most is that on 13 April at 3h200 I received an sms from Telkom saying that the network outage in my area has been resolved, yet my phone was still not working. The funny part is that there has never been outages in my area since my neigbours phone has been working so well, she works from home and she keeps on checking on my phone all the time, both our phones are connected to the same pole so if there was an outage her phone could have stopped working. There has never been a technician sent to my house either to check on whether the problem was in my house. I even bought a unit to check if the one I was using was not working… and even took the unit from my workplace to check if there was a problem the unit I was using, both units worked perfectly well from my work yet at home they do not work.. so this means the problem is on the line itself. On the 26th April, another deduction will go through my account for the service that I do not have…. And for no truth or follow up from Telkom. On 21 April, I went to Telkom in Wonderpark, north Pretoria to report this phone again and was informed by the assistant that there was nothing they could do I must just call the call centre and report the phone once again, which I did and was given this reference: 38CTZ210418, I wonder if this will yield any positive outcome. I am terrible frustrated and wonder why I should continue with Telkom since there is no help instead I loose money that is being deducted from my account while I loose call that are very important to me.
53 replies
99 months ago
Disgusting Telkom customer service
While I was trying to make a follow up with Telkom accounts on my complaint for having a debit order that goes through every month yet I have been without a service for more than 6 months now, I spoke to a lady at Telkom Accounts called Nolubabalo who even without getting the reference number I was given nor my telephone number , she already told me that accounts department cannot help me to nor refund the money they have been deducting from my back account while I was not getting a service.......... she told me to keep on following up the fault with other departments and forget about a refund. This is the type of service we get from Telkom yet they take our money...... sticking attitude/ service and reputation.....
53 replies
99 months ago
Offline telkom phone
I have a domestic land line which is a prepaid account with Telkom, the phone has been down for months now, I reported the phone several times and each time Telkom says it is looking into the matter but nothing happens, I was given a reference 555CTZ090118, but ever since nothing was ever done. My main problem is that I have a debit order which goes through on monthly basis yet I don't have the service.
106 replies
99 months ago
FALSE MTN ACCOUNT
My complaint about MTN is that there is an account listed on my Transunion report (credit bureau) yet I have never had an account with MTN. I had a prepaid account which is currently not in use. This has increased the number of accounts I have and affects my credit rating. I want MTN to remove this information from Transunion and send me a confirmation thereof.
210 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (9.090909090909092%)
3 Star
0 (0%)
2 Star
2 (18.181818181818183%)
1 Star
8 (72.72727272727273%)