I'VE BEEN SCAMMED WITH FALSE ADVERTISING

We arrìved at Shalamanzi just after 14h00 on 24 September 2021. We were not happy!! At about 15h30 we packed the car and gave the key to Leonard the caretaker. As per his request I wrote that we cancelled our accommodation a hour and a half after booking in. 1 : We did not get the room that was booked(we were booked in a room with a shower and we got a room with a bath with a hand shower) I have Parkinson's decease and cannot get into a bath!! 2 : The plugs are so filthy I did not dare to touch it!! Had to ask for a extension cord in order to use the fan.. 3 : Had to wipe the cupboards inside before packing our clothes in it 4 : There were ****roach droppings in the cupboards, on the counter, on the fridge 5 : Pillows on the bed were smelly. Filthy when pulling pillowcases away. 6 : We pulled back the bedding and the sheet on the mattress had stains that were like stuff that had dried. There were a lot of little black thingies between the sheets...dead bedbugs or bug ****?!! We are so disappointed!! For these reasons I requested my money to be refunded !! The owner of Shalamanzi Lodge in Hartebee****rtdam refuses to refund the money I paid... I feel that this is not fair to me!!! I want people to be careful of this place and owner. I FEEL AS IF I'VE BEEN SCAMMED!!!