LP
Lana P
Active since Sep 2020
5
Reviews
0
Industries
Reviews
5 reviews29 months ago
FAULTY INVERTER - POOR SERVICE BY BUILDERS WAREHOUSE AND ELLIES
Beginning of 2023 I bought an inverter online from Ellies through Builders Warehouse. We connected our Television as per instruction leaflet and verified as per demonstration on Builders Warehouse video on YouTube. the first few days the inverter worked fantastic during loadshedding. Then during week 2 it just work for about an hour and a half (90min) From there it just went downwards. Fully charged it could only power between 60 to 90 minutes. the inverter were handed in at Builders Warehouse Bloemfontein, they sent it to Ellies for testing and repair. The inverter was at Builders Warehouse or Ellies for nearly 2 months. We received NO feedback and had to go to Builders W to enquire what was going on. The floor personnel had no clue as to where the inverter was, after searching it was found in a storeroom without the lead it was handed in with. according to the personnel at Builders W the inverter was now working a 100%. Upon arriving home we connected the inverter to be charged. There was a period of about 3 months we had no loadshedding. when LS started in our town once again we discovered the inverter was still only working for 60 to 90 minutes. over the next few days the working period got less and less. We took the inverter in to Builders W again for testing. We decided to ask for a refund as the inverter was obviously faulty from the start. After yet again no feedback we went to Builders W where we was informed that the battery is faulty and had to be replaced with costs to us. When asking for the job cards from Ellies repair and the testing reports for both times it could not be provided to us. The personnel was informed that we will not take the inverter before we have a complete fault report. Now suddenly there is a email that states the battery was exchanged the first time, we knew nothing of this, thats why we want the paperwork to see what was done to the inverter. It could just as well got damaged while in the storeroom at Builders W the first time or even while Ellis was "fixing/testing" the inverter. When askinf for a refund we were told there is a no refund policy. According to the CPA section 55 the following... the stores no refund policy cannot override the CPA requirements I feel that my money must be refunded as the product was faulty from day one and the repair/testing process lack proof of repair. The customer service we received was pathetic as their was no communication to let us know what is going on.
0 replies
48 months ago
Mattrass Warehouse Bloemfontein
From when we walked through the door we were assisted in a very friendly and knowledge-able manner. The personel of the Bloemfontein branch are tops! Big thank you to Derrick and Sello, the delivery team. So friendly and helpfull
134 replies
55 months ago
I'VE BEEN SCAMMED WITH FALSE ADVERTISING
We arrìved at Shalamanzi just after 14h00 on 24 September 2021. We were not happy!! At about 15h30 we packed the car and gave the key to Leonard the caretaker. As per his request I wrote that we cancelled our accommodation a hour and a half after booking in. 1 : We did not get the room that was booked(we were booked in a room with a shower and we got a room with a bath with a hand shower) I have Parkinson's decease and cannot get into a bath!! 2 : The plugs are so filthy I did not dare to touch it!! Had to ask for a extension cord in order to use the fan.. 3 : Had to wipe the cupboards inside before packing our clothes in it 4 : There were ****roach droppings in the cupboards, on the counter, on the fridge 5 : Pillows on the bed were smelly. Filthy when pulling pillowcases away. 6 : We pulled back the bedding and the sheet on the mattress had stains that were like stuff that had dried. There were a lot of little black thingies between the sheets...dead bedbugs or bug ****?!! We are so disappointed!! For these reasons I requested my money to be refunded !! The owner of Shalamanzi Lodge in Hartebee****rtdam refuses to refund the money I paid... I feel that this is not fair to me!!! I want people to be careful of this place and owner. I FEEL AS IF I'VE BEEN SCAMMED!!!
0 replies
55 months ago
WAS I SCAMMED!!???
We arrìved at Shalamanzi just after 14h00 on 24 September 2021. We were not happy!! At about 15h30 we packed the car and gave the key to Leonard the caretaker. As per his request I wrote that we cancelled our accommodation a hour and a half after booking in. 1 : We did not get the room that was booked(we were booked in a room with a shower and we got a room with a bath with a hand shower) I have Parkinson's decease and cannot get into a bath!! 2 : The plugs are so filthy I did not dare to touch it!! Had to ask for a extension cord in order to use the fan.. 3 : Had to wipe the cupboards inside before packing our clothes in it 4 : There were ****roach droppings in the cupboards, on the counter, on the fridge 5 : Pillows on the bed were smelly. Filthy when pulling pillowcases away. 6 : We pulled back the bedding and the sheet on the mattress had stains that were like stuff that had dried. There were a lot of little black thingies between the sheets...dead bedbugs or bug ****?!! We are so disappointed!! For these reasons I requested my money to be refunded !! The owner of Shalamanzi Lodge in Hartebee****rtdam refuses to refund the money I paid... I feel that this is not fair to me!!! I want people to be careful of this place and owner. I FEEL AS IF I'VE BEEN SCAMMED!!!!
0 replies
68 months ago
Promises of a good night sleep became a NIGHTMARE
My bed arrived 07 July 2020. I phoned Dewald Botha on 05 August 2020 in connection with the bed he sold to me, I informed him that I’m very unhappy.Your sales person/product guaranteed me a good night’s rest, and that I will be comfortable and not stiff in the morning. Perfect for me as I have Parkinsons. On the phone call the 5th of August he suggested that I made sure I use the correct position which I have done since the first night Since then I can’t get hold of him – phoned him 12 August getting no answer I then sent a whattsapp on the same day and again on 13 August – I received no response. I sent an e-mail 17 August 2020 to sales@hcma.co.za .... I received no response I’m very disappointed in your product and your after sale service.This bed do not live up to any promise made to me. Therefor I’m requesting you to come and pick up the bed and refund my money as soon as possible
0 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)