Poor Service in opening a Trading account with Sharenet

Must share the poor service received trying to open a Trading account with Sharenet... I started with the first call an email on the 5th February 2021...on the 8th all required documents/contracts were sent to me and returned on the 9th...I was then sent another email "Stating that I had not returned all the documents to find out that Dawn then sent me this reply " So sorry I saved the same document and put different names on it. My mistake. Can you please initial and sign the attached mandate." which was done immediately and resubmitted on the 10th.....and then nothing...I then sent the an email on the 12th as follows " And what happens now?" and the reply was as follows "Your documents have been sent to DMA for Approval. When it has been approved we send you a Welcome letter with bank details to fund your account and thereafter we send login details" and then nothing until I sent an email on the 17th as follows " One thing I have learnt over the years being in the “Service Industry” , is that the “Lack of or poor feedback” contributes to over 90% of business and relationship failures.

If this is the way going forward with Sharenet then I would request you please cancel/stop my application immediately.

I require NO favours and I suppose with the VOLUME of applications Sharenet is currently processing that mine is just another application awaiting approval.

I will NO longer require Sharenet services and will continue with Easy Equities or source another more reliable Trader Platform.

And then at 8h17 received the following response " Firstly ,I would like to apologise for the delay in the opening process.

Your account was open last night , this is also due to an influx of applications and more to the fact that most of us are working from home. We are constantly working on improving ours service during this pandemic and I must admit it has been tough.

Once again we do apologise for the delay.

Please let me know if you still want to cancel which of course we don’t want you to do.

We will send your welcome letter as soon as you decide to still go ahead with Sharenet.

To which I responded the account was no longer required and I would be staying with Easy Equities.