S
Sharenet
Unclaimed Business
S
Performance(last 12 months):
Ranked In Financial Services
#69NPS Score
0Unlikely
Ranking
#69
in Financial Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
17 Feb 2021, 11:53
Poor Service in opening a Trading account with Sharenet
Must share the poor service received trying to open a Trading account with Sharenet... I started with the first call an email on the 5th February 2021...on the 8th all required documents/contracts were sent to me and returned on the 9th...I was then sent another email "Stating that I had not returned all the documents to find out that Dawn then sent me this reply " So sorry I saved the same document and put different names on it. My mistake. Can you please initial and sign the attached mandate." which was done immediately and resubmitted on the 10th.....and then nothing...I then sent the an email on the 12th as follows " And what happens now?" and the reply was as follows "Your documents have been sent to DMA for Approval. When it has been approved we send you a Welcome letter with bank details to fund your account and thereafter we send login details" and then nothing until I sent an email on the 17th as follows " One thing I have learnt over the years being in the “Service Industry” , is that the “Lack of or poor feedback” contributes to over 90% of business and relationship failures. If this is the way going forward with Sharenet then I would request you please cancel/stop my application immediately. I require NO favours and I suppose with the VOLUME of applications Sharenet is currently processing that mine is just another application awaiting approval. I will NO longer require Sharenet services and will continue with Easy Equities or source another more reliable Trader Platform. And then at 8h17 received the following response " Firstly ,I would like to apologise for the delay in the opening process. Your account was open last night , this is also due to an influx of applications and more to the fact that most of us are working from home. We are constantly working on improving ours service during this pandemic and I must admit it has been tough. Once again we do apologise for the delay. Please let me know if you still want to cancel which of course we don’t want you to do. We will send your welcome letter as soon as you decide to still go ahead with Sharenet. To which I responded the account was no longer required and I would be staying with Easy Equities.
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Anonymous
1 reviews | Active since Jan 2020
17 Feb 2021, 11:53
Poor Service in opening a Trading account with Sharenet
Must share the poor service received trying to open a Trading account with Sharenet... I started with the first call an email on the 5th February 2021...on the 8th all required documents/contracts were sent to me and returned on the 9th...I was then sent another email "Stating that I had not returned all the documents to find out that Dawn then sent me this reply " So sorry I saved the same document and put different names on it. My mistake. Can you please initial and sign the attached mandate." which was done immediately and resubmitted on the 10th.....and then nothing...I then sent the an email on the 12th as follows " And what happens now?" and the reply was as follows "Your documents have been sent to DMA for Approval. When it has been approved we send you a Welcome letter with bank details to fund your account and thereafter we send login details" and then nothing until I sent an email on the 17th as follows " One thing I have learnt over the years being in the “Service Industry” , is that the “Lack of or poor feedback” contributes to over 90% of business and relationship failures. If this is the way going forward with Sharenet then I would request you please cancel/stop my application immediately. I require NO favours and I suppose with the VOLUME of applications Sharenet is currently processing that mine is just another application awaiting approval. I will NO longer require Sharenet services and will continue with Easy Equities or source another more reliable Trader Platform. And then at 8h17 received the following response " Firstly ,I would like to apologise for the delay in the opening process. Your account was open last night , this is also due to an influx of applications and more to the fact that most of us are working from home. We are constantly working on improving ours service during this pandemic and I must admit it has been tough. Once again we do apologise for the delay. Please let me know if you still want to cancel which of course we don’t want you to do. We will send your welcome letter as soon as you decide to still go ahead with Sharenet. To which I responded the account was no longer required and I would be staying with Easy Equities.
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Ivor R
1 reviews | Active since Jan 2020
4 Jun 2019, 09:30
Lose lots of money with Sharenet ... Guaranteed !!!
Pathetic is the only word that accurately describes Sharenet, service is non-existent and the trading tools / charts don't work. Also, when they send a notification that your account in in excess, they close trades before you have a chance to make a payment. Even once the payment was made and several emails sent with proof of payment, they still auto closed trades. When you leave messages or email the sales person or support, they never reply. So, if you want high trading costs, inefficient service and if you want to guarantee losing money ... subscribe to Sharenet ... guaranteed disappointment !!!
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Ivor R
1 reviews | Active since Jan 2020
4 Jun 2019, 09:30
Lose lots of money with Sharenet ... Guaranteed !!!
Pathetic is the only word that accurately describes Sharenet, service is non-existent and the trading tools / charts don't work. Also, when they send a notification that your account in in excess, they close trades before you have a chance to make a payment. Even once the payment was made and several emails sent with proof of payment, they still auto closed trades. When you leave messages or email the sales person or support, they never reply. So, if you want high trading costs, inefficient service and if you want to guarantee losing money ... subscribe to Sharenet ... guaranteed disappointment !!!
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Replies (0)IN
Indhren N
1 reviews | Active since Jan 2020
9 Dec 2017, 06:51
pathetic ... Scam artist
I booked a trading course with them in Durban 2 months ago. finally get to the date of the course. I closed my business and took a day off to attend. I get to the venue only to be told that there is no such course. cannot c sharenet today. no email to warn in advance and no refund or even a mention of it guys please beware of this scam company
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Indhren N
1 reviews | Active since Jan 2020
9 Dec 2017, 06:51
pathetic ... Scam artist
I booked a trading course with them in Durban 2 months ago. finally get to the date of the course. I closed my business and took a day off to attend. I get to the venue only to be told that there is no such course. cannot c sharenet today. no email to warn in advance and no refund or even a mention of it guys please beware of this scam company
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carrene S
1 reviews | Active since Jan 2020
12 Feb 2015, 16:01
Thank You Sharenet for Load Shedding Emails
How amazing that you have decided to run this social project of letting general citizens know about load shedding times. It's a massive project to take on just as a good will gesture, it's a rough project considering the anger and frustration around this topic - which must mean you receive flack for it regardless that you have NOTHING to do with Eskom. So just to say thank you for trying to help us all.
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carrene S
1 reviews | Active since Jan 2020
12 Feb 2015, 16:01
Thank You Sharenet for Load Shedding Emails
How amazing that you have decided to run this social project of letting general citizens know about load shedding times. It's a massive project to take on just as a good will gesture, it's a rough project considering the anger and frustration around this topic - which must mean you receive flack for it regardless that you have NOTHING to do with Eskom. So just to say thank you for trying to help us all.
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