Active since Jun 2017
8
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8 reviews60 months ago
pOOR sERVICE
Trying to link my bank account for 10 day's to no avail.....email after email....suppose to get sorted out within 24 hours.....must say POOR SERVICE...Then they change support staff and the problem starts at point 1...VERY DISAPPOINTED.
0 replies
63 months ago
Poor Service in opening a Trading account with Sharenet
Must share the poor service received trying to open a Trading account with Sharenet... I started with the first call an email on the 5th February 2021...on the 8th all required documents/contracts were sent to me and returned on the 9th...I was then sent another email "Stating that I had not returned all the documents to find out that Dawn then sent me this reply " So sorry I saved the same document and put different names on it. My mistake. Can you please initial and sign the attached mandate." which was done immediately and resubmitted on the 10th.....and then nothing...I then sent the an email on the 12th as follows " And what happens now?" and the reply was as follows "Your documents have been sent to DMA for Approval. When it has been approved we send you a Welcome letter with bank details to fund your account and thereafter we send login details" and then nothing until I sent an email on the 17th as follows " One thing I have learnt over the years being in the “Service Industry” , is that the “Lack of or poor feedback” contributes to over 90% of business and relationship failures. If this is the way going forward with Sharenet then I would request you please cancel/stop my application immediately. I require NO favours and I suppose with the VOLUME of applications Sharenet is currently processing that mine is just another application awaiting approval. I will NO longer require Sharenet services and will continue with Easy Equities or source another more reliable Trader Platform. And then at 8h17 received the following response " Firstly ,I would like to apologise for the delay in the opening process. Your account was open last night , this is also due to an influx of applications and more to the fact that most of us are working from home. We are constantly working on improving ours service during this pandemic and I must admit it has been tough. Once again we do apologise for the delay. Please let me know if you still want to cancel which of course we don’t want you to do. We will send your welcome letter as soon as you decide to still go ahead with Sharenet. To which I responded the account was no longer required and I would be staying with Easy Equities.
0 replies
76 months ago
Power World and Pumps Amanzimtoti
When buying a product from Power World and Pumps in Amanzimtoti do not expect them to assist you within/out of the products warranty period as they believe "THEY ARE DOING YOU A FAVOUR"....AND THE ATTITUDE OF THE OWNER AND HIS STAFF NEED A GREAT DEAL TO BE ADMIRED.....Rude and the way they speak to THERE customers is a disgrace. When booking in the item bought from them at double the price elsewhere you are told and it is written on their job card 1-2 weeks..when phoning them they "DO NOT HAVE THE DECENCY" to call you back....then on the returned call "TAPED" hear the way they are talking to customers in the background...and the owner does not even have the decency to close the mic of the telephone as to my query. Must say coming from a customer service industry and supporting the small local business ...my attitude has changed...."ONCE' they have got your hard earned cash....customer service is non existent..."ATTITUDE OF NOTE" and as to my business going forward..."Sorry they will never see me again.....word about mouth is very powerful"
0 replies
76 months ago
Apology does not sort out MY PROBLEM TELKOM
I logged a call on the 5 th November 2019 in regards to my LTE mobile being slow....with an upload and download speed of less than .05....endless follow up calls have been made to be advised that they are working on the problem.....They are quick to apologize as they are trained to....however this does not help the cause....I run my business from this line and am more down than up....then when asking for feedback....we are working on it...IN ACTUAL FACT THEY COULD NOT CARE A DAWN........LOG NO 30855349/39638418.....etc......Please do not use telkom....we moved from a fixed line to THEIR mobile service as they could not sort the cables out....now THIS....WILL have to wait to move once contract expires.....
0 replies
78 months ago
Telkom Mobile "bad service"
Logged a call with Telkom Mobile on the 5th November.....When tracking shows in " In Progress"....same comment made by phoning in....My internet speed is being slowed/throttled.....
0 replies
79 months ago
ASCA DETERIORATING
I flew from Johannesburg to Durban on the 21st October 2019 and could not believe how the airport hygiene has deteriorated . 1) The air conditioners ducts above departure D1 have not been cleaned for months 2) This is what passengers are breathing in 3) There were 2 cleaners cleaning the ramp down D1 and the water bucket the cleaner was using was an embarrassment....looks like an old Mrs ***** Bucket 4) The water in the bucket was so dirty yet the cleaner continued to rinse her cloth in it...her attempts to clean the glass windows were in vain 5) What has happened to the appearance/dress code of the staff
0 replies
83 months ago
Telkom bad service
I have tried activating my sim card for the 8ta for a week now to no avail....Everytime you phone they pass it on to technical.....this is a business landline converted to 4G as there is continuous cable problems...trying to have the sim card activated is a nightmare....But then it is Telkom
0 replies
99 months ago
Pathetic service
Must say there service has always been bad.....but just gets worse by the day.....once you through to them...all they do is apologize for the inconveince ....this shouuld become part of their bi-line.......the problem never get's resolved.....then they close the call without confirming whether it has been resolved.............PATHETIC SERVICE
106 replies
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2 Star
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1 Star
8 (100%)