Sharp Auto Parts - Dishonest Parts Suppliers

Sales team member in Dbn, Yasser, and Jhb, Rashaard, and Dbn manager, Bucs, all very helpful and sales order generated in a flash, cash transferred and goods collected. All good to this point, now the flipside of the coin..... after assembly of the "new engine", and the subsequent to and fro of WhatsApp messages' re a faulty head, WhatsApp calls, and e-mails to address my issue, I have hit a brick wall. All I get is "senior management said I must wait until the manufacturer gets back to them, no further correspondence between sales team or floor manager will be accepted, all correspondence will be via e-mail, period" E-mails don't get acknowledged nor answered, and senior management contact details are strictly prohibited. These Muslim guys are untouchable! I will never deal with these miscreates again! They quick to take your cash but zero, and I mean, zero responsibility when faulty parts are highlighted. Purchase from these ****** at your own peril! Correspondence attached: I must firstly apologise for not addressing the recipient of this e-mail as I was informed by three of your sales/management team that they do not have permission to divulge any of the directors’ names, cell number etc. Hopefully, this e-mail will be read by one of the directors. I have included pictures/video and correspondence between myself and Yasser.

In a nutshell, I purchased a 1KD sub-assembly and head from your Durban branch on 15 May this year. Post assembly and fitment by a Toyota mechanic and owner of Nic’s Auto, there was a knoking sound coming from the motor. Nic mentioned he would have to remove and dismantle the motor again to find the problem. I took the vehicle to BG Engineering for their opinion. They to said that the tappet was hitting the piston. I had my original motor refurbished and remove the motor which I purchased for you. Yasser spoke with the owner of the engineering works and instructed him to dismantle the head and furnish photographic proof of their findings. This was done and forwarded to Yasser. A few days later Yasser requested photos of all six sides of the head, this was done and forwarded to him. It is the 4th of August today, a few days short of three months since lodging a complaint with your office. No body has the drive to follow up with the manufacturers to obtain acknowledgement of faulty manufacture and re-imbur*****t of funds or replacement of the head. Subsequently, I had to pay for the invoice for works as instructed by your office to the engineering works.

I would appreciate it if somebody senior would follow up and get back to me.

Kind Regards,